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“Very relaxing, friendly staff, good value for money”
Review of Banyan Tree Macau

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Banyan Tree Macau
Ranked #4 of 94 Hotels in Macau
Certificate of Excellence
A TripAdvisor Member
Dubai
1
Reviewed April 11, 2013

- staff can be more helpful in arranging the proper transportation to the ferry station. Only small taxis and the shuttle bus are available. Private bus or van was not available.

- Timing of the ferry to the international airport airport in Hong Kong need to be proactively informed to the clients. I missed my flight because I did not get in proper time to the ferry station.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A TripAdvisor Member
1
Reviewed April 10, 2013

Very good ambience, delicious food, polite and warm staffs, and the most spacious hotel rooms with indoor relaxation pool and wooden tub are the reasons i returned to Banyan Tree Macau. This time with my family and i can really tell they enjoyed the whole experience. Thumbs up!!!

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2013

This is my first time staying at a Banyan Tree resort and I was not disappointed. This is 6 star luxury - a level above the many 5 star offerings in Macau. The rooms are very spacious and well designed. The sleeping and lounge areas are separated with 2 TV's. There is also a mini-pool within the room. Double shower + an old barrel bath tub + electronic toilet. Reception/concierge and operator service was also excellent. Turn down service of course. Buffet breakfast was also very good quality and range but sometimes have to wait for a table. Access to heated indoor pool upstairs or use the wave pool/beach at Galaxy. Convenient location with shuttle to ferry and many other destinations. Can recommend Gusto and Tasting Room for dinner and the water show at Crown.

Room Tip: We were happy with room 913.
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  • Stayed: April 2013, traveled as a couple
    • Value
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Thank DrKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Hong Kong, China
1
Reviewed April 4, 2013

We enjoyed the special rate staying at Banyan Tree!
Room service was good with a phone call to follow up each case.
It was fun to have an unexpected Easter dessert!
However, the water temperature of in-room relaxation pool was cold even we had adjusted using the control.

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2013

Stayed here when it first opened and this resort is top notch. Nothing but pure luxury and the size of the room is the biggest I've been on the Cotai strip. The foot soak pool inside the room was just amazing and there is so much room to relax inside the suite. It can easily sleep 8 people comfortably. The bathtub is a circular traditional Chinese wooden bathtub and this is the first I've seen and experience and I loved it. The room also comes with a patio, which is perfect for the smokers. Being one of the resorts in the Galaxy complex, this gives you access to the man made beach, which is a lot of fun for kids. The gym in the hotel is beautiful for those who want to keep fit on vacation.

One of the cons though was the breakfast, having breakfast at other properties on the strip, I have to say the best buffet is still at Grand Hyatt. Other than that, I don't really have any complains as everything was top notch, as it should be for the price of these resorts.

  • Stayed: May 2012, traveled with family
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Thank vivleung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Hong Kong
1
Reviewed April 2, 2013

We have been in Banyan Tree Macau many many times since it's grand opening, we have been free upgraded to Spa Suite and Grand Macau suite before, we have very good experience especially on the spa suite! We have introduced over 10 couples/families to enjoy theri vacations in Banyan Tree Macau, and Banyan Tree is only our choice in Macau! We look forward to have the free upgrade to spa suite as an loyal customer's gift.
From first day till now, we see Banyan Tree are changing day to day, for the hotel rooms, the coffee machine is not avaiable anymore, the personal brush and tooth brush bag becomes fewer and fewer, maybe this help the hotel save much, but missing a good coffee at the in room pool is what upset for a pure enjoy life's customer ? The personal bag is just the same as other hotel, although I don't think those missing stuff is how useful, but I always feel funny when I open it! Its really too few items this time! Some of my lady friends also ask why there is missing bath oil but it have before, you can know how deep we know in the room? We are not rich enough tnat we may not have such much item to use/ to enjoy in our life but having a vacation in Banyan Tree, we got all of those fantastic things, so that we love to pay more to stay in Banyan Tree instead of other hotel in Macau, but today, it become fewer and less exciting.
At the in room pool, I can see it really cleaner than before, but the lighting in the pool still have some problem in some rooms, and most of the drains opening have been fallen off in many rooms. The most best things is that we can see Banyan Tree have been placed so many force to try to keep the room's decoration in exactly new and well repaired, we know that it's very hard to do for a tight booking's hotel but you really did it.
When first step on hotel lobby, the Thai lady is missing, the Thai style welcome sign missed, although we don't care too much, but it's such a good selling point. One thing that didn't change is the polite of all staff which maybe the best in Macau. We can feel they all love their works and customer.
Some point that Banyan Tree need to improve, the checkin times always affected by not plenty of house keeping workers. There are many secret in Banyan Tree, eg, I just know Banyan Tree have warm water pool at top floor, also we found the gym room there. The Belon restaurant, where is it? How is the charge and how is the feel of the restaurant? Secret! Pool Villa, Sky villa, we only can see few photos

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, Hotel Manager at Banyan Tree Macau, responded to this reviewResponded April 8, 2013

Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor following your recent stay with us.

Your comments are important to us, we have gone through in detail your comprehensive review in order to identify those aspects that are quick fixes and areas we need to work on to improve. We have written to you personally with a more detailed explanation to some of your questions and concerns. Our objective is to always improve the property and services, which the Management Team are committed to.

I do hope we will have the pleasure of welcoming you back to Banyan Tree Macau, in the not too distant future.

Yours sincerely

Joseph Beck
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2013

Banyan Tree Macau Spa Suite is a once in a lifetime experience. You may never want to leave the room to see the rest of Macau! This suite is the only reason my husband and I returned to Macau for a second time. The suite is equivalent to a resort villa. This is the second time my husband and I stayed there in the same type of room and the management keeps making changes for the better!

Best parts of the stay:
- In room check in is luxurious while feasting on their delicious truffles
- In room spa treatments are recreated just like you are in the spa with professional staff
- If you are a water lover, this is your place....Jacuzzi for two people, three meter pool spanning living and bed room, and bathtub in style of old wooden tub with wonderful high quality selection of bath oil, foam, scrub, milk powder, oh and standing shower with two gigantic rain shower heads. plus handheld shower heads.
- Toilets are fully automated with spray and seat heaters. Two toilet facilities provided in room.
- Service is excellent always reconfirming with follow up call if what we requested is the correct thing.
-Surround sound system is excellent so can re-create own romantic setting with ipod docks.
- No hassle on check out was the most wonderful thing! We were running half an hour late past check out time and they never called us to tell us to move out of the room or suggest to pick up our bags. It is the worst feeling after having a wonderful stay with a hotel, and then they rush you out. I applaud Banyan Tree and thank them that their staff is so respectful that they did not rush us out and let us take our time.

Thank you for making an extraordinary lifetime experience!

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with BanyanTree.com
Thank June8AbuDhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Macau

Address: Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Macau
#2 Spa Hotel in Macau
#3 Family Hotel in Macau
#4 Luxury Hotel in Macau
#6 Romantic Hotel in Macau
#8 Business Hotel in Macau
Price Range: $317 - $952 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Macau 5*
Number of rooms: 256
Official Description (provided by the hotel):
Take in breathtaking views of Macau's skyline in your own private sanctuary where peace and tranquillity awaits you. The first high-rise urban resort in Macau features private indoor Relaxation Pools in all suites and resort villas complete with their own gardens and personal swimming pools, Banyan Tree will change the way you imagined high-rise living. In this instance, seeing is truly believing. ... more   less 
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Also Known As:
Banyan Tree Macau Hotel Macau

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