We arrived at 11:15 to check in. It was annoying to be greeted in mandarin. Eventhough we are chinese it does not mean that we are from the mainland. The staff seems to be only doing a routine job and were not friendly. We were pointed in a vague direction telling us that coffee and snacks are available. however, there was no sight of that anywhere in the lobby. i guess she meant that we have to pay for it. we went out for lunch and was pleased to be texted when the room was available at 2pm.Upon entering the room the sheer size of it was very exciting. The relaxation pool was steaming and inviting. we jumped into it immediately and spent half an hour in it. however, on closer inspection chips could be seen and the danger of cutting oneself is apparent. fortunately we did not sit at the end of the pool. however, the amenities were rather disappointing I expected better quality products instead of cheap paper wrapped toothbrush, shower cap. Shampoo, gel and body lotion are also sadly lacking In appearance and quantity. There wasn't a coffee machine nor free glass bottle evian in our room. What was really annoying was to return to our room after 3 and a half hours and find our room still not made up. Furthermore after 1 whole hour we still could not get the water hot enough in the relaxation pool for relaxing ! Another annoying thing was the shuttle bus service from the ferry which does drop one off at entrance of the hotel. The other shuttle buses to downtown was even worse. There was no priority line for hotel guest and one would have to join the long queues to downtown and another long queue when you return. This really spoils the otherwise good experience. the galaxy staff at the queues were not very nice or friendly. the bed was not firm enough for a good night's sleep. The wooden was fantastic for a soak but again the bath salts were only sufficient for one use. overall we were a little let down by the lack of these s
- Official Description (provided by the hotel):
- Take in breathtaking views of Macau's skyline in your own private sanctuary where peace and tranquillity awaits you. The first high-rise urban resort in Macau features private indoor Relaxation Pools in all suites and resort villas complete with their own gardens and personal swimming pools, Banyan Tree will change the way you imagined high-rise living. In this instance, seeing is truly believing. ... more less
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- Also Known As:
- Banyan Tree Macau Hotel Macau