1. On time check-in service - a lot of booking just got a room key around 1700L, this can't accepted because you are five star hotel. ( I understand clean up a room facilities need a long time. Hope you will improve.
2. Due to the customer just get the room key around 1700L. But your outdoor swimming pool closed on 1900L. Is not enough time to you customer enjoy the facilities.
3. Breakfast time, alhough your room rate including breakfast, but we need to spend one hour to wait for the table. So we don't have enough time to swimming again. Then we need to check out hotel.
4. We paid a expensive room rate, but we just only have 3 to 4 hour to enjoy your resort hotel's facilities, that is not really relax & enjoy. Feel every time we hurry when I live in your hotel.
5. I'm very happy your hotel provide free in-house wifi for you customer. But I'd try a whole night still can't login my account, although I'd call your customer service four time already.
1. Your front line service very Efficiency, check in & check out time just waiting around 5 mins. Very good. And all staff very helpful, friendly, have smile and professional.
2. This time I choose your hotel to celebrate my husband's birthday, You hotel very kind to arrange a birthday cake for us, and let us choose the timing to send to my room. This additional service, let me feel understand why your hotel service is very famous, very professional. ( but io minor mistake is a birthday card writing to me instead of my husband)
Any we really enjoy room facilities. Your hotel is the best.
- Official Description (provided by the hotel):
- Take in breathtaking views of Macau's skyline in your own private sanctuary where peace and tranquillity awaits you. The first high-rise urban resort in Macau features private indoor Relaxation Pools in all suites and resort villas complete with their own gardens and personal swimming pools, Banyan Tree will change the way you imagined high-rise living. In this instance, seeing is truly believing. ... more less
- Reservation Options:
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- Also Known As:
- Banyan Tree Macau Hotel Macau