A few things annoyed me about this hotel which will mean that I probably won't return. Booked this as part of a package so paid way less for the room and breakfast than the exorbitant rates they quote on their website. So value for money was good from that respect. Check in was good. Rooom was lovely - corner view with view of the Macau tower and all the way round to the Lisboa. We went straight to the bar for a drink and the service there was excellent and the bar is very comfortable. Could have stayed there for the rest of the evening. My husband went for a massage and I tagged along with him as I wanted to use the sauna and steam room in the girls changing rooms as it was raining outside and I didnt fancy the pool much. The spa receptionist basically made a big fuss saying that I could only use the changing room facilities if I had a treatment booked. What a load of rubbish. This has never ever happened to me any where else. She was starting to relent as I was walking towards the lifts but I just told her to forget it. Why take that attitude with me and then say the opposite. The whole hotel was empty and I guarantee I would have been the only peron in the changing room so what difference would it have made to them. I went to the pool instead and sat in the hot whirlpool in the rain which was just fine as I had the whole area to myself and the view is nice. After my husband had finished his massage he fancied a dip in the pool too so dragged me back down with him. It was 5 past 7 and we were told by staff that the pool was shut. Why???? So that was the second annoyance. After that we went out to Antonios restaurant in Taipa old village. Thoroughly recommended. I am taking a friend back there next weekend as it was soooo good. They opened our champagne with a sword!!
Sleep quality in the room was excellent. Pillows so comfortable and the linen is top quality. I would like my room to have been turned down but it wasnt which I found disappointing. Because we had been swimming the day before, we obviously needed showers before going out to dinner and there were only 3 bath towels in the room. That meant one of us had to use a damp bath towel the next morning. In a hotel of this class I would expect evening turn down.
Breakfast was good in the morning. This is when we realised the hotel was empty. We had a long leisurely breakfast right up until it shut at 10.30 (why so early on a Sunday?!?) and we were virtually the only table. Due to this reason we did get very very good service. The breakfast room is really luxurious and comfortable.
Check out was a breeze and a free transfer took us immediately to the ferry terminal which was great. I live in HK and am a frequent visitor to Macau. I LOVE the mandarin brand which is why I wanted to stay here so badly but I cannot say I was overly impressed. Of the 2 Mandarins in Macau (the other being the Grand Lapa) I think I prefer the older one to be honest. Its a better location for the ferry terminal and is right beside the Sands which is my favourite casino. The pool area is far better and they let you use the facilities in the changing rooms EVEN if you do not have a treatment booked. Sure, the rooms there are a bit dated but the bed is comfortable and you are only sleeping there.
- Official Description (provided by the hotel):
- Mandarin Oriental, Macau is ideally situated in the heart of Macau's business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs. Both Macau International Airport and the Macau-China border are only 10 minutes by car, while the Hong Kong-Macau ferry terminal is just a short five-minute drive away. From here, Hong Kong's airport can be directly accessed by ferry in 45 minutes and Central Hong Kong in just one hour. ... more less
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