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Mandarin Oriental Macau
Ranked #3 of 95 Hotels in Macau
Certificate of Excellence
Australia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Would stay there again”
5 of 5 bubbles Reviewed August 20, 2010

There's alot of competition in Macau - so many beautiful hotels and where to stay?
If I had to differentiate this hotel from the rest of the pack - it would be in one word - service.

The Mandarin staff are just amazing. Whatever this hotel chain is doing they are doing it right because I never feel as special anywhere else as I do at the Mandarin (although Ritz Carlton is a very close second - they'are amazing too - but no Ritz at Macau so beside the point for the moment). There is a lady who works in reception and she remembered my name each time she saw me, even though I only stayed for two days. Service also evidenced at the restaurant where we had breakfast. I had a chef fry too eggs for me. While I waited, he asked if it was okay for me to sit and he would bring them to my table. Finally, my brother spoiled my mum and I with a limousine transfer to ferry. When we asked the driver to drop by somewhere convenient so we could get some last min portuguese egg tarts, went entirely out of his way to Lord Stowes at Coloane (45min round trip). Everything they do, they do the extra little bit.

Apart from service - I would differentiate them on the little things. Like the fact that each time you enter the foyer - the air you breath in smells like flowers. It permeates the entire foyer. So different to the cigerette smoke and pollution from outside. Don't get me wrong, there are smoking areas in some parts of this hotel (that's just the way Macau is) however, it doesn't permeate and linger the way it does in some other places, and as such together with the flowers in the air, you literally feel like you've entered another world...

Naturally the rooms, beds, food and spa are amazing. Special thanks to Ami as she gave me the most amazing foot massage - not cheap but a bit of a splurge every now and again never hurts any lady. The gym was huge, clean and modern. The restaurant breakfast was great, not cheap but very good quality.

For those wishing to gamble and concerned by no casino, MGM is just a quick luxurious air conditioned walk away through a lovely shopping centre. Sands and Lisboa are close by. And taxis in Macau are cheaper for those who want to venture further to Venetian or Taipa.

The only down side to this hotel, is that it makes it incredibly difficult to 'adjust' back to reality and stay anywhere else again. Absolutely lovely wonderful hotel and worth every cent.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda_Panda_79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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675 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Germany
Level Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed July 27, 2010

I had the pleasure to stay at the newly build Mandarin Oriental Macau - not to be confused with the "old" Mandarin Oriental now called Grand Lapa - just one week after the grand opening. Beforehand: I highly, highly recommend this hotel in Macau if you are there not just for the thrill of gambling.

Arriving at the Macau Ferry Port from Hong Kong, I was greeted by an hotel attendant who gracefully accompanied me to the (free) mini bus working as a shuttle to and from the hotel.

Check-in at the hotel itself was done efficiently in the privacy of the room. After going through this procedure, when the door finally closes behind the receptionist, you feel like in an oasis of tranquility. Forget about the bustling and crowded city of Hong Kong, forget about the excited gambling capital Macau - you immediatley feel grounded at this hotel.

The room is very spacious, roughly divided in the bedroom with a working desk and a three-piece suite near the window, a huge bathroom and a small combined walk in closet/entrance.

The bathroom, nearly as large as the bedroom itself, has a double wash basin, toilet, huge shower and a separate bath tube just below the window, allowing great sights of Macau.

Inroom-entertainment consists of a large LCD TV (and a small one in the bathroom), a fine NAD stereo, iPod stand, lots of external plugs to plug in your personal mp3 player or laptop, very large selection of music on demand and the ususal movie options.

Minibar is stocked usual, the espresso machine in every room needs to be mentioned. Lighting is great. The twice-daily housekeeping is fast and efficient.

The hotel also offers a fitness centre, a spa and a small pool. Although it is an outdoor pool, there is hardly any sun due to the high buildings around.

The restaurant is called Vida Rica and provides an excellent choice of food and beverages for breakfast and dinner. (I didn't try lunch.) The hotel bar itself is spectacular with a great selection of wines and the usual list of cocktails and snacks.

The location of the hotel is somewhat of the beaten track, so for most destinations I'd suggest a short (and cheap) taxi ride. To downtown Macau it is a short walk of just a couple of minutes.

  • Stayed July 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rtwflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed July 6, 2010

A new opened hotel with good location just next to the MGM. The bathroom is spacious with comfortable shower head. However, the pool size is small.

With the fabalous offer, you can pay 1 for 2 nights unitl 30 Sep 2010 in weekdays.

One thing to be criticize is the AC system, it seems that the AC is still very cold although you have alter the temperature to 28 degree.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kit007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental Macau

Property: Mandarin Oriental Macau
Address: Avenida Dr Sun Yat Sen, Nape, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 95 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mandarin Oriental Macau 5*
Number of rooms: 213
Official Description (provided by the hotel):
Mandarin Oriental, Macau is ideally situated in the heart of Macau's business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs. Both Macau International Airport and the Macau-China border are only 10 minutes by car, while the Hong Kong-Macau ferry terminal is just a short five-minute drive away. From here, Hong Kong's airport can be directly accessed by ferry in 45 minutes and Central Hong Kong in just one hour. ... more   less 
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