My partner and I stayed here for just one night between a visit to Hong Kong and Seoul. We thoroughly enjoyed our stay at the Mandarin Oriental, and would recommend it to other Trip Advisor readers as a genuine 5 star hotel. I seldom rate a hotel 5 out of 5, but have no hesitation in putting the Mandarin Oriental into this category.
It is always the quality of service which defines how good a hotel really is and the service we received at the Mandarin Oriental was amongst the best – comparable to the Shangri La in Tokyo and the Peninsula in Bangkok – just enough without being intrusive, and always there when you need it; friendly without being familiar and very attentive to detail.
We opted for a Premier view room, which was large, very comfortable and had a wonderful view across the bay to the bridge and the new developments across the water. Furnishing, and attention to detail in the room were luxurious and pampering. The bed gave a great night’s sleep. The bathroom was large, had a walk in rain shower and a bath tub next to the full length windows, which allowed you to wallow and soak up the view.
We used the pool, bar and room service – all were top quality. The pool was great for swimming lengths and the cabanas were good for relaxing afterwards. Cocktails in the bar were generous and well made. The buffet breakfast was wide ranging and very tasty. The chef was very happy to make an omelette to order.
The only problem we experienced was a musty smell in our room. We were assured it was linked to the damp weather outside and the staff did try to mask it with a diffuser – but it lingered through our stay.
I thoroughly recommend the Mandarin Oriental. We would certainly stay there again on our next visit. We paid just over US $500 for the night, which is expensive by Macau standards, but we felt was value for money for the view, the overall experience and quality of service in comparison to other 5 star Asian hotels.
- Official Description (provided by the hotel):
- Mandarin Oriental, Macau is ideally situated in the heart of Macau's business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs. Both Macau International Airport and the Macau-China border are only 10 minutes by car, while the Hong Kong-Macau ferry terminal is just a short five-minute drive away. From here, Hong Kong's airport can be directly accessed by ferry in 45 minutes and Central Hong Kong in just one hour. ... more less
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