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“A TASTE OF 5 STAR LUXURY IN MACAU AWAY FROM THE SLOT MACHINES”

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Mandarin Oriental Macau
Ranked #3 of 95 Hotels in Macau
Certificate of Excellence
London, UK
Level Contributor
124 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
“A TASTE OF 5 STAR LUXURY IN MACAU AWAY FROM THE SLOT MACHINES”
Reviewed August 22, 2013

My partner and I stayed here for just one night between a visit to Hong Kong and Seoul. We thoroughly enjoyed our stay at the Mandarin Oriental, and would recommend it to other Trip Advisor readers as a genuine 5 star hotel. I seldom rate a hotel 5 out of 5, but have no hesitation in putting the Mandarin Oriental into this category.

It is always the quality of service which defines how good a hotel really is and the service we received at the Mandarin Oriental was amongst the best – comparable to the Shangri La in Tokyo and the Peninsula in Bangkok – just enough without being intrusive, and always there when you need it; friendly without being familiar and very attentive to detail.

We opted for a Premier view room, which was large, very comfortable and had a wonderful view across the bay to the bridge and the new developments across the water. Furnishing, and attention to detail in the room were luxurious and pampering. The bed gave a great night’s sleep. The bathroom was large, had a walk in rain shower and a bath tub next to the full length windows, which allowed you to wallow and soak up the view.

We used the pool, bar and room service – all were top quality. The pool was great for swimming lengths and the cabanas were good for relaxing afterwards. Cocktails in the bar were generous and well made. The buffet breakfast was wide ranging and very tasty. The chef was very happy to make an omelette to order.

The only problem we experienced was a musty smell in our room. We were assured it was linked to the damp weather outside and the staff did try to mask it with a diffuser – but it lingered through our stay.

I thoroughly recommend the Mandarin Oriental. We would certainly stay there again on our next visit. We paid just over US $500 for the night, which is expensive by Macau standards, but we felt was value for money for the view, the overall experience and quality of service in comparison to other 5 star Asian hotels.

Room Tip: Go for the Premier view rooms at the front of the building, they really are worth the extra.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter_R_Smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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675 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Stuttgart, Germany
Level Contributor
100 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed August 19, 2013

We decided to stay at the Mandarin Oriental during our two night Macao stopover. After a short drive from Macau ferry terminal we arrived at the hotel where we were greeted at the entrance and escorted to our room where we had the check in. Our room was modern, spacious and had an nice view over the Macao Bay. The bathroom was also spacious and had the same great view of the bay. Especially the bathtub in front of the window was really awesome. We really liked the room.
The location of the hotel is great as well. It is in one of the calmer places of Macao. Through a nice shopping mall it is connected to the MGM and after a few minutes walk you can reach the Wynn Macao.
The whole staff is really attentive, helpful and friendly. One afternoon we tried the lunch buffet at the hotel bar which was pretty good and has also a great value if you are hungry. Because of the large selection of restaurants in the area we had not the change to try the main restaurant. The outdoor pool is a good spot to relax.

The hotel is perfect for a weekend getaway, we would stay here again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oli-on-trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 8, 2013

During a quick stop in Macau, I decided to book an one-night stay at Mandarin Oriental Macau. The hotel location is great, just minutes away from all the city center entertainment. Hotel's facade is beautiful and it seemed to have everything necessary for a great 5-star hotel.

My arrival was already by the evening and the check-in was quite messy. Actually the staff, although friendly, seemed disorganized and not so professional as the reception was barely empty.

Another thing that didn’t quite match my expectations was the room. We booked a Deluxe Corner View room, but we got nothing similar to a corner view. The room was indeed facing the Macau bay, but I felt somewhat disappointed when compared to what I've had seen on their website. Obviously I could have contacted the reception and things could have been sorted out quickly, but after a long trip I was too tired to do so.

Breakfast served was diverse and had quality. Once again staff seemed to lack some training, which is kind of odd for a world-class hotel brand. This disorganization reached its climax during check-out, as we noticed that the dinner we had the previous evening was not even included on the check-out bill. I decided to be honest and alert them for this kind of situations.

Nevertheless, by the end of my stay at Mandarin Oriental Macau, my disappointment was slightly reduced when we were offered a free shuttle ride to the pier. Unfortunately I don't recall his name, but the young employee that accompanied us to the pier was amazingly friendly and helpful even tough he seemed not so comfortable dealing with customers.

Resuming my experience, I find Mandarin Oriental Macau to be an average good hotel with some major flaws on the service provided by its staff but made me think it's not currently the best choice when staying in Macau.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Francisandre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 6, 2013 via mobile

We stayed in a lovely suite with a great large bath overlooking the lake.

A well designed hotel with all the trademark mandarin touches. Unique lights in main areas and interesting art all around - especially liked the sculpture of a lady made from old blue and white plates in the lift lobby.

Great cocktails in the bar with stunning views at night.

Outside pool area is relatively small but very nice and the area feels a lot more personal than the large pool complexes with loads of children and noise at other hotels.

The staff were all very friendly with usual MO standards of service.

Chose this hotel particularly as it did not have all the noise and bustle of the bigger hotels with casinos and a great base to explore old Macau.

Great stay and highly recommended!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DB_HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 22, 2013

The new Mandarin Oriental in Macau is in a great location next to the lake with quality views over the bridges, however it does not offer good value for money. The rooms are very nicely decorated, if a bit on the small side. The main problem I had with this place is the lack of cohesion in the design; it's all a bit of a hodge-podge of art deco/modernism/ minimalism/gaudy fake plasticism.
For a five star hotel I much prefer the old Mandarin Oriental (now renamed the Grand Lapa) just 5 minutes away. Also, the service, although friendly they were not much help. Finally, If you want to get a taxi from the hotel entrance be prepared to wait (a long time) or head through to the MGM as the taxi's seem to avoid the Mandarin.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThinkAhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pasig, Rizal, Philippines
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 21, 2013 via mobile

Superb rooms, friendly staffs, very nice facilities quite pricey but it is worth the price. Great food! Had a nice stay :) and the view too from our room is stunning! Accessible place also. There's no casino, i think or i havent just seen it. Haha.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrancisRoyce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 14, 2013

We decided to have a weekend splurge in Macau (from HK) and chose the Mandarin Oriental purely because of it's name and reputation and we were certainly not disappointed. From the moment we made our reservation the hotel stayed in touch, offering all sorts of incentives, including a free shuttle to the hotel from the Ferry Terminal.
On arrival in Macau, the hotel's representative found us and helped us into a very comfy van for the short drive to the hotel, where we were greeted (by name) by an avalanche of porters and guided to reception who offered a free room upgrade if we were prepared to wait a couple of hours until the room was ready. As it was only noon and the regular check-in time is 3 pm we didn't mind, especially as the hotel is connected to Macau's newest shopping mall, Centre One. After a very disappointing yum cha (everything was either cold or lukewarm) at Centre One's Square Eight Restaurant, we returned to the hotel and were immediately shown to our glorious room on a high floor overlooking all of Macau. Of special delight was the amazing bathroom and a luxurious King Size bed with beautiful crisp linen. Plus a flat screen TV with DVD player, a Nespresso coffee maker and free WiFi. The features were endless.
The only downside is a lack of restaurants in the hotel. There is only one called La Vida Rica, which is very formal and quite expensive, especially if you're looking for a fun, relaxed and casual weekend. Wandering (again) through the adjoining mall looking for somewhere to have dinner, we found another restaurant called Rossio, featuring a reasonable seafood buffet in a very casual atmosphere at an affordable price. Only downside, which really applies to all of Macau, are the loud Mainland Chinese tourists and hoards of noisy unruly kids.
Breakfast the next morning was served at La Vida Rica and we were glad we hadn't tried to eat there the previous night as the decor is truly awful, but the staff are amazing, just like the rest of the hotel.

Room Tip: Try for a high floor, even if it means paying a bit extra. The views are worth it.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SydneyAussieJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental Macau

Property: Mandarin Oriental Macau
Address: Avenida Dr Sun Yat Sen, Nape, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 95 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mandarin Oriental Macau 5*
Number of rooms: 213
Official Description (provided by the hotel):
Mandarin Oriental, Macau is ideally situated in the heart of Macau's business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs. Both Macau International Airport and the Macau-China border are only 10 minutes by car, while the Hong Kong-Macau ferry terminal is just a short five-minute drive away. From here, Hong Kong's airport can be directly accessed by ferry in 45 minutes and Central Hong Kong in just one hour. ... more   less 
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