During a quick stop in Macau, I decided to book an one-night stay at Mandarin Oriental Macau. The hotel location is great, just minutes away from all the city center entertainment. Hotel's facade is beautiful and it seemed to have everything necessary for a great 5-star hotel.
My arrival was already by the evening and the check-in was quite messy. Actually the staff, although friendly, seemed disorganized and not so professional as the reception was barely empty.
Another thing that didn’t quite match my expectations was the room. We booked a Deluxe Corner View room, but we got nothing similar to a corner view. The room was indeed facing the Macau bay, but I felt somewhat disappointed when compared to what I've had seen on their website. Obviously I could have contacted the reception and things could have been sorted out quickly, but after a long trip I was too tired to do so.
Breakfast served was diverse and had quality. Once again staff seemed to lack some training, which is kind of odd for a world-class hotel brand. This disorganization reached its climax during check-out, as we noticed that the dinner we had the previous evening was not even included on the check-out bill. I decided to be honest and alert them for this kind of situations.
Nevertheless, by the end of my stay at Mandarin Oriental Macau, my disappointment was slightly reduced when we were offered a free shuttle ride to the pier. Unfortunately I don't recall his name, but the young employee that accompanied us to the pier was amazingly friendly and helpful even tough he seemed not so comfortable dealing with customers.
Resuming my experience, I find Mandarin Oriental Macau to be an average good hotel with some major flaws on the service provided by its staff but made me think it's not currently the best choice when staying in Macau.
- Official Description (provided by the hotel):
- Mandarin Oriental, Macau is ideally situated in the heart of Macau's business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs. Both Macau International Airport and the Macau-China border are only 10 minutes by car, while the Hong Kong-Macau ferry terminal is just a short five-minute drive away. From here, Hong Kong's airport can be directly accessed by ferry in 45 minutes and Central Hong Kong in just one hour. ... more less
- Reservation Options:
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