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“Great stay at the City of Dreams”
Review of Grand Hyatt Macau

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Grand Hyatt Macau
Ranked #6 of 94 Hotels in Macau
Certificate of Excellence
Reviewed November 16, 2010

Stayed at this hotel, after visit to Hong Kong. Getting to the hotel was easy, using the City of Dreams shuttle provided at the ferry terminal. Check in was fast and i was upgraded to a bigger room. What impressed me was that the hotel staff walked you all the way to the lift at the other end of the lobby and even offered to show you the room and amenities if required. Quite different from other hotels.

  • Stayed: May 2010, traveled solo
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Thank eatshopeatshop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 7, 2010

I stayed here for 3 nights. The rooms are great looking. The beds are not rocks in comparison to other hotels in Asia. The bathroom gets alittle dangerous once water hits the floor. I almost slipped a couple of times. Other then that everything during my stay was great. . I also loved the COD casino.

  • Stayed: October 2010, traveled with friends
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Thank hoops7k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2010

I had a great experience staying in Grand Hyatt Macau, the hotel is 1 year old and it's well maintain and modern. Just a few minutes walk to the show" House of dancing water" .I checked-in the suite, very spacious and comfortable. Love the nespresso machine. The Beijing Kitchen is awesome and very affordable. Definitely,will stay her when I'm in Macau. Btw, the Executive Assistant Manager, Andy So is super helpful and friendly.

  • Stayed: September 2010, traveled on business
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Thank kawaii57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2010

Stayed here for 8 days in October, it was the best hotel i've ever stayed in! It is just over one year old and is in amazing condition, everything is modern, VERY clean and the rooms, lobby and restaurants look like they are out of a magazine. Even the smell of the lobby is brilliant.

i was sick on one of the days i stayed there and the hotel even called to check if I was ok. The food in room service is great, and the service at the restaurants are second to none. We had a lovely meal at Mezza9, waiters were attentive, friendly and knew the menu.

Staff spoke excellent english, were friendly and seemed to anticipate every need. Noting that it is a 5 star establishment, there was no 'snooty' attitude and everyone was friendly at all times.

More on the rooms - the shower/bath area is so huge and very stylish. Bed is comfortable and there is a couch for lounging around also. Dressing area/cupboard is large, as well as the minibar area. There are powerpoint converters, mood lighting, nifty do not disturb sign and lovely bathroom amenities (although the shampoo/conditioner is non 'branded').
Hotel also has easy airconditioned access to the Hard Rock hotel and Crown (including casinos) and is a very short walk to the Venetian. Free shuttle services are also offered to the ferry terminal and to the 'old' side of Macau for shopping/more casinos.

All in all, I have very high standards and could not fault the hotel. the only MINOR negative is the non branded toiletries.
Would recommend this hotel to all and would stay there again.

  • Stayed: October 2010, traveled on business
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Thank nlad1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2010

Stayed in a room which was "fashionable" and big, but ultimately was poorly thought out. Bathroom in particular was out of a design magazine but bath had nowhere to put soap etc. When stepping in you activated the plug and the adjacent shower did not drain. Restaurant shut after breakfast apparently to save money etc.etc.Staff had little clue generally and this is a three star hotel in a four star buiding with a five star mattress.

  • Stayed: October 2010, traveled on business
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Thank jolly999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2010

Stayed just 1 night. Must declare upfront that the accommodation was a gift so my 'value' rating is somewhat biased! I don't often get to stay at 5 star hotels, but this was the most stylish one that I have stayed at. Check-in wasn't busy, but it seemed to be a somewhat slow process. A staff member then escorted us to the room.
The standard room ("Grand deluxe") and bathroom were huge. Just had to have a bath in the freestanding bathtub with view. It was a brief stay so I didn't get to use many of the hotel amenities. The hotel is just across the road from the Venetian and its shopping plaza, but the Cotai area is basically a casino-hotel district and removed from the more historical Macau area on the peninsula. However, the adjacent casino provides a free shuttle service to the city (and from/to the ferry terminal).

  • Stayed: April 2010
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Thank iancc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2010

the grand hyatt in the "city of dreams" is a good choice of place to stay when in Macau. Though it is a bit away from the city center, the ride to the main square is just about 15 minutes, if not less. The hotel had excellent service in the rooms and all the restaurants. room service was always quick. One downside was the concierge, which failed to solve most of our needs and instead forwarded us to the addresses of those services which we needed them to do for us. The Chinese restaurant, Beijing Kitchen, is a great place to enjoy chinese food. the service is quick and the food is excellent. Just watching the cooks and chef at work across your table is a pleasure. The boulevard, the shopping area, has some good high end shops. the spa is good but the hair stylist/saloon was a big disappointment as I found it too expensive and the quality of service poor and slow and communication was a big struggle. The rooms which we stayed in were spacious and comfortable. Housekeeping was efficient and prompt. the fitness center was good and so was the swimming pool. I would stay here again.

  • Stayed: October 2010, traveled with friends
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Thank AbuMetha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Macau

Address: City of Dreams, Edtrada do Istmo, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Macau
#6 Business Hotel in Macau
#6 Luxury Hotel in Macau
#6 Family Hotel in Macau
#8 Romantic Hotel in Macau
Price Range: $196 - $648 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Macau 5*
Number of rooms: 791
Official Description (provided by the hotel):
Grand Hyatt Macau hotel is located in the Cotai area between the islands of Coloane and Taipa, off the tip of Macau Peninsula, China. Our Cotai hotel is part of the City of Dreams urban resort integrating entertainment, dining and shopping options. The hotel features 791 rooms & suites with spectacular views over Cotai and the west banks of Pearl River.With well-equipped MICE facilities and signature restaurants, Grand Hyatt Macau hotel promises to provide magnificent services to every guest visiting the cosmopolitan cultural city of Macau.Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau International Airport. ... more   less 
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Also Known As:
Grand Hyatt Macau Hotel Macau

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