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“Nice hotel, but not much of a casino”
Review of Grand Hyatt Macau

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Grand Hyatt Macau
Ranked #6 of 95 Hotels in Macau
Certificate of Excellence
Washington DC, District of Columbia
Level 5 Contributor
62 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Nice hotel, but not much of a casino”
Reviewed October 29, 2013

We had a free Hyatt night with limited selection, and we went with one night in Macau while we were in Hong Kong. Once again, I can't speak about value for dollar, but I think you can find better places in Macau.
First, the rooms were excellent. Clean, big and easy to get to. Service was ok, but with a hotel this size it is natural to assume service will slip some. The hotel is gigantic, and it is right next to a bunch of other huge hotels.
Breakfast was very good, though we had a quick dinner at the Hard Rock and it wasn't good at all. My mistake for choosing the Hard Rock, I suppose.
The real problem I have with this place was that the casino was so terrible. It wasn't that clean, and it was empty. Never seen a casino that empty before, it is chilling. Ended up going to the Wynn, mostly to get out of the cavern but also because it was the only place anyone knew that had a poker room.
Overall I say try another, though looking at prices this one looks pretty cheap. I am here to tell you it is cheap for a reason.

  • Stayed March 2013, traveled as a couple
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Thank pongo1390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
Hong Kong, China
Level 6 Contributor
141 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed October 20, 2013

As you can imagine many of the Hotels and Casinos in Macau are a bit gaudy and over done, but that's part of being in Macau or Las Vegas. I prefer a classy hotel and this Grand Hyatt is great, both this one and the one in Guangzhou are showing their new design look of wood and sophistication. Great hotel lobby cafe with live music at night and a good restaurant in the hotel too. I always take the Club tower and access to the Club lounge, which is well worth it. The Pool is also huge and heated in the winter months, and not too busy so it's a great place to relax. Most guests from Asia are in the casinos and don't use the pool, perfect to relax on the weekend. The hotel is still close to all the other big casinos such as the Venetian which is still worth a visit, but its jammed packed and for me not the place to stay.

  • Stayed October 2013, traveled with friends
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Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed October 8, 2013

A wonderful hotel for families traveling in Macau, the Grand Hyatt offers spacious suites and wonderful service that make it a wonderful hotel for a stay in Macau. It is much quieter than the other hotels in Cotai and has an excellent free bus system that it shares with the other hotels in the City of Dreams. If you want to get away from the crowds that you will definitely find in the Venetian, and want to stay in the Cotai side, then this is definitely the hotel for you.

Stayed July 2013, traveled with family
Thank blackmambakatana1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 4 Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 2, 2013

I stayed in this hotel for business for about 3 nights using all of its conference and meeting facilities. Very satisfied with the hotel. The room is huge, with separate living room and bedroom, room service were fast and surprise, surprise food was quite tasty. Everything is clean, practical (when a hotel has power point near the bed, that will get a thumbs up from me) and the staff was overall just great. From the arrival, to meetings and all through our business lunches, the service was quick, non intrusive, warm and ready to help.

If I were to comment about something, it is the hot shower. It took quite a long time before it warmed up. The bed was excellent and getting from the hotel to casinos and shopping was definitely easy. If I were to visit Macau again, Grand Hyatt is for me.

  • Stayed September 2013, traveled on business
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Thank Starvega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 27, 2013

The hotel is located a city of dreams and it is just five minutes away from the airport.the staff was very nice and helpful.the room was infront of the swimming pool and the room was clean.there are many restaurants and some buffet restaurants.i would recommend this hotel every time I come here but there are other hotels.but I would like you to recommend this hotel.

  • Stayed June 2013, traveled with family
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Thank Justin44448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 25, 2013

I stay in hyatt often there Quality of service is improved at the highest leve,
restaurants are good with great flavours and taste,
Recent visit was for one day only but it is so relaxing and there isala spa is my favourite.
must try, There are so many place of interest within this camp, Casino, Dancing Water Show, and the best Club in Macao ,

Room Tip: higher floors are good to stay
See more room tips
  • Stayed September 2013, traveled with friends
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Thank chopram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
120 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 21, 2013 via mobile

I visit Macau quite often and the thing that has let the hotels down in the past has been the quality of staff service. I have stayed at the Grand Hyatt in Macau before and I must say the service has come on dramatically. I couldn't fault any of the service. Easy check in. Walked to my room by the manager. Was given the exact same corner suite I had on my last visit that they had remembered. Fantastic room with every amenity you could want including a nespresso coffee machine which made getting up the morning much more pleasurable. Definitely my hotel of choice in Macau at the moment. My only criticism was why can't they deliver the newspapers before 9.30am. I like to get up at 8am drink a cup of coffee in bed and read the paper before starting my day at 9am.

Stayed September 2013, traveled solo
Thank Nick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Macau

Property: Grand Hyatt Macau
Address: City of Dreams, Edtrada do Istmo, Macau, China
Phone Number:
Location: China > Macau
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Macau
#6 Family Hotel in Macau
#6 Luxury Hotel in Macau
#6 Business Hotel in Macau
#8 Romantic Hotel in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Macau 5*
Number of rooms: 791
Official Description (provided by the hotel):
Grand Hyatt Macau hotel is located in the Cotai area between the islands of Coloane and Taipa, off the tip of Macau Peninsula, China. Our Cotai hotel is part of the City of Dreams urban resort integrating entertainment, dining and shopping options. The hotel features 791 rooms & suites with spectacular views over Cotai and the west banks of Pearl River.With well-equipped MICE facilities and signature restaurants, Grand Hyatt Macau hotel promises to provide magnificent services to every guest visiting the cosmopolitan cultural city of Macau.Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau International Airport. ... more   less 
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Also Known As:
Grand Hyatt Macau Hotel Macau

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