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“Excellent hotel, large modern rooms, great service”
Review of Grand Hyatt Macau

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Grand Hyatt Macau
Ranked #6 of 95 Hotels in Macau
Certificate of Excellence
Munich, Germany
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent hotel, large modern rooms, great service”
Reviewed January 22, 2012

Overall: Excellent, modern, very clean hotel with very large and nice rooms. The hotel is part of the City of Dreams complex (with its own casino) next to the Venetian and other casinos. It has a huge outdoor pool, great spa and very good gym. Overall, we spent three nights and were absolutely satisfied. When we were there (during the week) it was not very busy. In detail:

Rooms: All the room’s interiors are new and modern (see picture #001 and #002). Rooms are very clean. We got an upgrade to a suite with separate living and sleeping room. However, also the standard rooms seem to be large as can be seen on the hotel’s website. The room had a large bathroom with tub and large rain shower. Our comments refer to room number 2706, a corner suite in the Grand Tower (one of two towers, the other one being the Grand Club Tower). We had a very nice view on the Venetian hotel (see pictures #003 and #004). On picture #005 you can see the view from the Venetian to the City of Dreams complex with the Crown on the left-hand side, the Hard Rock Hotel in the middle and in-between the Hyatt Grand Tower in the background with the City of Dream Sign on top. The Club Grand Tower sticks out a little bit right behind the Hard Rock Hotel. Since our room (on the far left of the Grand Tower in this picture) sticks out a little due to the shifted rows of rooms, we had a 270 degrees view from our living room, with the airport on the opposite side’s window. No, you don’t hear any noise of it, it’s not busy and windows are soundproof. What else: Beds are great (it’s a Hyatt). Complimentary mineral water in your room (again, it’s a Hyatt). Room is cleaned twice a day. The suite had a Nespresso coffee maker. The Grand Tower rooms facing the casinos seem to have the better views as compared to the Grand Club Tower.

Bathroom: Modern, nice rain shower and separate tub. Overall, a very nice bathroom, new and very clean.

Service: Service everywhere was excellent, especially in the Club Lounge. Special thanks to Ashley and Randy. The same with housekeeping, they also do a great job, no complaints at all on the cleanliness of the rooms. One unusual thing, nobody helped us with our luggage when we arrived, which was okay, since we had only a trolley, but still strange that nobody offered help.

Location: The Grand Hyatt is on Cotai. It is part of the City of Dreams complex. The Venetian is just across the street when you take an exit close to the Hard Rock Hotel. Other casinos (and the Venetian as well) can be reached by free shuttle buses that run frequently. Also the Ferry or Macau town can be reached by free shuttle buses. A taxi, however, is not expensive, too.

Facilities: The pool is huge. It’s a 40 meters outside pool, with plenty space around. There’s also a nice and large gym with new equipment. The Isala Spa has nice treatment rooms, steam bath, Jacuzzi etc. We had massage treatment every day, the therapists were great.

Restaurants and Lounges: We only had dinner once in the restaurant which was very good. On the other days, we spent early evenings at the Grand Club for Drinks and Canapées. The Grand Club is huge! (See picture #006.) The chefs offer a large variety of food for Breakfast and Pre-Dinner food. Breakfast for Club guests is between 6.30 and 11.00 (12.00 on weekends) and evening drinks from 5:00pm to 7:00pm. Light refreshments and snacks are offered all days until midnight. The breakfast is great with eggs in all variations, pancakes, waffles, fruits, joghurts and several Chinese dishes. I have never seen such a variety of food at any other lounge I’ve been, even exceeding most breakfast buffets I’ve seen at any hotel. The same with the pre-dinner canapés that include several warm Chinese and Western dishes, e.g. Dim Sum, Burgers etc. They are really good and you easily can skip the dinner.

Other remarks: Internet (wireless) in the rooms is only complimentary for Hyatt Platinum and Diamond members.

Price: Price value ratio is really great at Grand Hyatt Macau, especially compared to prices in nearby Hong Kong. Prices are generally higher at weekends.

Recommandation: Overall, I can highly recommend the Grand Hyatt, especially the Club Lounge.

  • Stayed November 2011, traveled as a couple
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1 Thank Thomas831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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singapore
Level 4 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 15, 2012

Visited Macau again in December 2011. Attended a superb performance called House of Dancing Water in Grand Hyatt Hotel. Worth every cent paid for the ticket. Mersmerised by the very exciting
acts throughout the 1and half hour show. Highly recommended to watch other than spending time
in the casinos. Top class action.

Stayed December 2011, traveled with family
Helpful?
Thank suyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 12, 2012

My recent 4 nite-stay at this 5 star hotel has again proven the marvelous service of Grand Hyatt. The room is very spacious, modern n minimalist design. The super big space allocated for the bath & toilet area is beyond my expectation. Cool !

The complimentary tickets to watch the 15-minute show of The Bubble (360 degree dome screen) is simply not to be missed! I just need to redeem the free passes from the hotel's concierge (non hotel guest needs to pay HKD50 per ticket). This dragon's treasure show combines 3D audio and a state of the art water curtain too.

The breakfast buffet served at Mezza9 was really good! Not to be missed even you gamble thru the whole night.....

  • Stayed January 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank AdamTeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 10, 2012

The room provided a welcome escape from the smokey casino madhouses. Our room didn't have much of a view, only the development site next to the hotel and a slight angle towards the Venetian but it didn't matter one bit because we booked it for its size and comforts rather than the view.
It is at the far end of the City of Dreams which makes it feel like it is away from the hustle and bustle whilst still providing easy access to the Cotai Strip - The Venetian (across the road), Hard Rock and Crown Towers.
Take time to appreciate the portugese colonial history of the island...it beats the smoke filled casion halls!

  • Stayed December 2011, traveled as a couple
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Helpful?
1 Thank Monty6678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level 5 Contributor
56 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 9, 2012

Most of the hotels in Macau are noisy like Grand Central station, and built around the casino, But the Grand Hyatt is by comparison a calm oasis, but being part of the city of dreams it is right in the heart of activities, most important being the water show (itself very impressive), but good shops too. The room had a living room and a bedroom. Furnishing is plain but adequate. The bed perhaps a little soft. The Mezza9 restaurant was excellent, particularly for breakfast and outside where the air was good, if chilly, and the atmosphere quieter. The Club lounge rather uninspiring in design and the food offered limited but adequate. Transfer from the ferry terminal was fast and efficient as were shuttles to the rest of town (although they start very late in the day in some cases). The Grand Hyatt is a great choice for families visiting Macau, and those who like a quieter environment.

Room Tip: Try a room facing the airport or there will be a lot of light from the other hotels and the city.
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  • Stayed December 2011, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Oriental88traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 6, 2012

This has got to be one of the classiest hotels there is. My wife and I spent one night here in late November mainly to enjoy the Dancing Water show as it adjoins the City of Dreams Casino. I was first struck by the grandeur of the hotel lobby with a futuristic look and being kept in immaculate condition. The receiving staff is efficient and courteous. For those who are waiting to check into their rooms (check-in time is 4PM), there is a hospitality area where beverages and snacks are served. The room we had is a suite that overlooks the Macau airport. On the other side of the building the rooms look out to the other casinos on the island, which might be better. Unlike most hotels, this one provides WiFi in every room. At first, my iPad failed to connect. I called the front desk for help. They immediately sent someone up to give me assistance--very impressive. All fixtures and amenities in the suite were in excellent condition. The shower works great. The only flaw in design is the shower door does not close tightly so we had to be careful that water does not ooze out. We enjoyed the breakfast buffet in the hotel, one of the best, as there are plenty of excellent entrees. We did not get a chance to try dinner at the Chinese restaurant downstairs as there are too many good options around town. I will definitely come back here next time I am in Macau.

  • Stayed November 2011, traveled as a couple
    • Value
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Helpful?
2 Thank TackyMau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level 5 Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed January 4, 2012

We had visitors from overseas and took them to Macau for a short 2 days in 1 night trip. It was wonderful staying in Grand Hyatt. We booked a club floor room for my family with a young child and a complimentary rolled in cot was provided for us. My visitor from overseas was booked into a Grand Deluxe Twin room. We asked if it is possible to upgrade them in the same club floor if it is possible as my visitor do not speak any Chinese. After checking the availability, Grand Hyatt Macau Gold Passport Team gave us the good news that they will upgrade my friends but no lounge service which I totally understand. I think they are very understanding/considerate because my visiting party consisted of a 78 year old grandma.

The room in the club floor was very bright, spacious, and contemporary in design. The bedding was very comfortable and soft. The amenities inside the room were your usual Grand Hyatt high standard and service staff was very attentive. the Club floor lounge is modern in design and very good food qualities. Wine choices are also good and plenty of fresh fruits.

I like to especially thank Ashley Chan the Gold Passport Manger and her co-worker Eugene for making our stay a very wonderful experience and a perfect holiday.

I have given this same hotel a very bad review previously when they first opened 2 and half year ago but they have really made tremendous improvement since then. Keep up the good work Macau Team.

Room Tip: For a little bit extra it is worth while to book a club floor room because the Club floor lounge is...
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  • Stayed January 2012, traveled with family
    • Value
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Helpful?
2 Thank BluePoolRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Macau

Property: Grand Hyatt Macau
Address: City of Dreams, Edtrada do Istmo, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Macau
#6 Luxury Hotel in Macau
#6 Business Hotel in Macau
#6 Family Hotel in Macau
#8 Romantic Hotel in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Macau 5*
Number of rooms: 791
Official Description (provided by the hotel):
Grand Hyatt Macau hotel is located in the Cotai area between the islands of Coloane and Taipa, off the tip of Macau Peninsula, China. Our Cotai hotel is part of the City of Dreams urban resort integrating entertainment, dining and shopping options. The hotel features 791 rooms & suites with spectacular views over Cotai and the west banks of Pearl River.With well-equipped MICE facilities and signature restaurants, Grand Hyatt Macau hotel promises to provide magnificent services to every guest visiting the cosmopolitan cultural city of Macau.Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau International Airport. ... more   less 
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Also Known As:
Grand Hyatt Macau Hotel Macau

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