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“Dreamland in city of dreams... ”
Review of The Countdown

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The Countdown
Ranked #20 of 94 Hotels in Macau
Certificate of Excellence
Reviewed May 28, 2014 via mobile

Coming from star Virgo hk we found venetian too crowded, too loud n too uncomfortable. Anyway we have somehow spent the night. Then we came to Hardrock where we have booked for 2 nights. It came as a fresh whiff. The interior of city of dreams is stunningly beautiful and exudes class. Rooms r good at this price. Staff very helpful. They even helped us at macau ferry terminal with our luggage while going back home. Pool was very good. Complimentary drinks at the cafe were amazing. Dragon show was good. Wifi complimentary . went to galaxy. Didn't like either. Again loud . will wish Hardrock keeps it that way n not change. Kudos to team Hardrock.

Stayed: May 2014, traveled with family
Thank Rajesh69agarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this reviewResponded June 19, 2014

Dear Rajesh,

First of all, thank you for your kind review, we are very happy that we are able to provide you a comfortable stay, it is our pleasure to deliver you a rockstar service and experience, we are looking forward to serve you again when you return to Macau.

Love All Serve All

Rocklee Lourenco
Vibe Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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321 - 327 of 990 reviews

Reviewed May 23, 2014

Convenient with shuttle bus from Macau Ferry to Hotel. Had a great and pleasure stay.So sweet & surprise of them to send me a complimentary birthday cake, red wine, fruits and cute chocaolates.Service & view was good, will be my first choice stay if coming back to Macau again.

Room Tip: High Floor Room
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  • Stayed: May 2014, traveled as a couple
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1  Thank LiLi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this reviewResponded June 19, 2014

Dear Lili,

First of all we thank you for your kind review, we are very lucky to have you during your birthday.
It is our pleasure to rock your world, we will keep it up and we look forward to serve you again in future.

Love All Serve All

Rocklee Lourenco
Vibe Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2014

We were attending a business meeting in Macau and was booked at Hard Rock Hotel. The lobby was awesome with "Hello, I love you...Won't you tell me your name?" by The Doors taking the centerpiece. The check-in was smooth and the counter staff polite and friendly. The rooms were awesome. Since we were three pax in the room, water bottles and other amenities were provided thoughtfully without us asking for it right in the room even though the room was only for 2 pax.

  • Stayed: June 2013, traveled on business
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Thank Aswathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this reviewResponded June 19, 2014

Dear Aswathy,

Thank you for your kind review, it is our pleasure to provide you a smooth and comfortable stay with us. We will keep it up with our service and looking forward to rock your world in the future.

Sincerely yours,

Rocklee Lourenco
Vibe Manager

Love All Serve All

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2014 via mobile

The hard rock swimming pool is great for kids. I would recommend going for the lunch buffet or dinner buffet. They have volleyball courts for the kids to use (and adults). The only thing I have to complain about is that they used to have a 'bubble' which they no longer have :(((

Stayed: May 2014
Thank AUSbeach14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2014 via mobile

Great rooms. Spacious and clean with 5 star style. The best thing about city of dreams is the free shuttles that can take you around Macau for free rather than spending money on cabs. Really convenient for the house of dancing water show which is a must watch show. Then after a day of walking around relax in the Jacuzzis 40 degree warmth and massage jets. The pool pumps music underwater and there's a water bar as well to relax in. The hotel staff were also very helpful. When we booked with a birthday on the booking, they have us two free cakes for the four people we had in two rooms. Great stay!

Stayed: May 2014, traveled as a couple
1  Thank Alita-b-angel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2014

The room is not big but with quite special design. It is comfortable.
There is a high quality music player in the room. This fits the theme "Hard Rock Hotel".
The staffs are very friendly and helpful. They help me to find out my target destination while I actually don't know where it is.
And I win some money in the casino. (haha!)

Stayed: August 2013, traveled as a couple
1  Thank Yu C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2014

Spacious room, comfortable bed, staffs are fantastic. We asked for non-smoking room, but the room we've got smell a bit smoky as if its a smoking room. Didn't complaint though as its only for a night. Other than that, the room was great. Pleasant stay.

  • Stayed: March 2014, traveled with friends
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1  Thank ilasofea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this reviewResponded June 26, 2014

Dear Ilasofea,

First of all thank you for choosing us Hard Rock, we apologise for the unpleasant smoky smell that got into you. We will strive to improve the ventilation and look into the smoke issue. Please accept our apology and we are looking forward to serve you again in near future.

Love All Serve All

Rocklee Lourenco
Vibe Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Countdown

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China (Formerly Hard Rock Hotel Macau)
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #20 of 94 Hotels in Macau
Price Range: $117 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Countdown 4*
Number of rooms: 322
Official Description (provided by the hotel):
Live the Rock 'n' Roll lifestyle! A hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 
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