We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rock and Roll Stay”
Review of The Countdown

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
The Countdown
Ranked #18 of 96 Hotels in Macau
Certificate of Excellence
Jakarta, Indonesia
Level 5 Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Rock and Roll Stay”
Reviewed October 16, 2013

my and my girl friends has stayed in this hotel for one night, this was our first time stayed in Hard Rock Hotel. The hotel design is so rock and roll, the check-in service was quite fast, we got the room with Crown Hotel view, the breakfast has limited kind but all delicious.
we got the best rate that include ticket house of the dancing water and dragon show.

i will come back again next time when i visit macau.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yane16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this review, November 1, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

972 reviews from our community

Traveler rating
    465
    354
    98
    29
    26
See reviews for
247
331
63
60
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 15, 2013

My 1st time stayed in Hardrock Macau on October 10th 2013 . It will not be my last time. I'll shall be back & will definately recommend people to stay. The views from my room on the 21st floor (Room 2160) was awersome. I received a very warm welcome from the lobby personel who came forward to help me with my luggage. Checking -in was speedy. The hotel staff offer his help to deliver our luggage to my room. His professionalism was much appreciated. He shows me around and explained the room facilities, the password setting of the safe box & many many more. Regretted not asking his name or get a chance to do so when I check-out. Thumb up to ALL the hotel staffs, you guys deserve a great one :) Thank you Hardrock Macau for giving me a memorable stay!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chrislyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this review, November 1, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 5 Contributor
66 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 15, 2013

We stayed at a double queen room with a very nice view of the Venetian hotel. Hotel staff are very friendly and helpful. The rooms are very clean, well-equipped; and the beds are very comfortable. I like how this hotel is not as crowded and loud as some of the other hotels in Macau, yet it offers an absolutely comfortable vacation experience for its guests. It's also conveniently located at the City of Dreams, which offers free shuttle buses to other casinos, tourist attractions and the ferry terminal.

We stayed at the hotel because of recommendations from friends. Now we will recommend the hotel to our friends as well and will definitely choose the hotel again if we come back.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Happytourist098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this review, November 1, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
Reviewed October 13, 2013

We love this hotel. We stayed in a double Queen for two nights. The room is very spacious with nice views. My seven year old has already requested we stay there again for our next trip to Macau. The free shuttle bus service is excellent.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this review, November 1, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 2, 2013

The views from our room on the 25th floor were amazing.

We actually didn't leave the hotel for the day we were there as we just didn't need to, everything we needed we could get there .

Late check out was also gladly taken. The night club and casino are both fantastic.

Room Tip: Ask for room with a view
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anvil16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this review, November 1, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level 4 Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 2, 2013

Everything was fine. I have zero complains except the fact that the room looks rather 'plain' and 'boring' from an interior designing perspective.

Other than that, all was good. Lobby personnel was fantastic. Very responsive, receptive and accommodating. Check-in people were great! Couldn't have asked for more.

Thank you Hard Rock Macau!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EdgeMY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this review, November 1, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dehradun, India
Level 6 Contributor
175 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed October 1, 2013

Fantastic stay
What a huge room with a view of venitian hotel and galaxy hotel
Huge bathroom,pot area separate and clean towels and crisp sheets soft bed
Great breakfast
Shopping area was great
Shows of the hotel were good
Staff was alert and friendly and ever helping
Every other hotel was walking distance and across the street
Shuttle service to Macau town was available for pick up and drop
Not far for ferry terminals
With venitian being so loud and garish hard rock can be soothing and a superb experience
The reception area is full of masterpieces from great singers and bands across the globe.

Room Tip: Choose a room with venitian view
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Venudhingra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this review, November 1, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Macau hotels
0.3 mi away
Sheraton Grand Macao Hotel, Cotai Central
0.2 mi away
Conrad Macao Cotai Central
0.6 mi away
Studio City Macau
Studio City Macau
#27 of 96 in Macau
1,034 reviews
Show Prices
Show Prices
Show Prices
3.2 mi away
Holiday Inn Macao Cotai Central
0.4 mi away
The Parisian Macao
The Parisian Macao
#24 of 96 in Macau
641 reviews
3.8 mi away
Sofitel Macau At Ponte 16
Show Prices
Show Prices
Show Prices

Been to The Countdown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Countdown

Property: The Countdown
Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China (Formerly Hard Rock Hotel Macau)
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #18 of 96 Hotels in Macau
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Countdown 4*
Number of rooms: 322
Official Description (provided by the hotel):
Live the Rock 'n' Roll lifestyle! A hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, TripOnline SA, Travelocity and Agoda so you can book your The Countdown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing