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“a very nice stay and good Taboo Show~~~” 5 of 5 stars
Review of Hard Rock Hotel Macau

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Hard Rock Hotel Macau
Ranked #15 of 94 Hotels in Macau
Certificate of Excellence
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“a very nice stay and good Taboo Show~~~”
5 of 5 stars Reviewed June 27, 2013

I booked the Taboo Hotel Package and the check-in day is my birthday. The Contact Centre sent an email to me so i can opt for an express check-in and soon they replied and found out i was 1 year older at the day i check-in the hotel. The hotel then arranged the room of the highest floor and also gave a birthday cake as a gift. My Friend and I were touched and everything there is very smooth.

in a co-incident the singer in the taboo show since i was old enough so she pull me out and sing in front of me, what an VIP experience.

I would say the stay in Hard Rock worthy every single dollars you spent, it was very nice and the show is the best ever~~~

Room Tip: Corner Suites are large, it really worthy upgrading your standard room to a suite~~~!
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Toby_Moa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel Macau, responded to this review, July 9, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Take Time to be Kind
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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810 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Hong Kong, China
Level Contributor
61 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
3 of 5 stars Reviewed June 27, 2013

Room is fine however, its a strange arrangement for a five star + Hard Rock hotel that they just give two?? outdoor showers for hotel guest after dipping in the pool, I'd asked the staffs at the towel station if there are any indoor showers guest may use (say, inside the nearby fitness room) but the answer was negative. My room got construction site view and have construction noise as morning call (0700 sharp). Staff are friendly and willing to talk with u but only lips' service, nothing could be done, no indoor bath for swimming area, understood some of their hotel guest like to shout in the corridor & restaurants, knew that certain rooms got construction noise, keep saying that they are sorry and that's it...>< No so Hard Rock as the others around the world, just another gamblers' place.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank mcmagmcmag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel Macau, responded to this review, July 9, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely discouraging to know that your experience was not pleasant as we were unable to meet the basic requirement of service. Please accept my apologies that we were not able to deliver the experience you were hoping for.

We take all our guests' feedback seriously and will use it to better improve ourselves. We hope your experience with us before will not hinder you from returning to us and give us a second chance.

We look forward to welcome you back to Hard Rock Hotel Macau.

Love All-Serve All
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
84 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed June 25, 2013

I bought the house of dancing water package with reserve A seats which was a bargain, and unfortunately (fortunately!) the show was cancelled. I got a full refund of the tickets value, laughing my way to the bank. (i subsequently caught the show the next day, by paying for cheaper reserve B tickets)

The hard rock theme adds excitement to the hotel, and i enjoyed the little details like guitar logo embroidered into one of the pillow casing. Breakfast was a little messy. Staff was friendly and helpful.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank towkaylim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel Macau, responded to this review, July 9, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Love All-Serve All
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
395 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 554 helpful votes
5 of 5 stars Reviewed June 25, 2013

Good:
-Great theme-ing from the lobby, continued all the way to the room.
-Convenience to the casino & eateries.
-Friendly reception.
-Rooms interiors are refreshing.
-Some rooms have great views.

Bad:
-At night, the lobby maybe noisy from gamblers who are speaking loudly, while walking from the lift to their room.
-Upon comparison, here is not as luxurious as Crown Towers hotel, but the theme here is ROCK, so if you don't like the theme, pls do not stay here.

Room Tip: The spa in the hotel is NUMBER ONE!!!
See more room tips
  • Stayed July 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank singlish_sg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel Macau, responded to this review, July 9, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Love All-Serve All
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
117 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed June 19, 2013

The room I stay was facing the airport and there are two big construction site and you will hear some nosie in the morning. If you are sensitive to noise better choose the other side. I had breakfast at room, reasonable price with high quality.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Bertha Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel Macau, responded to this review, June 21, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Take Time to be Kind
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noida, Uttar Pradesh, India
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 18, 2013

Loved my stay here ..total value for money ..i took the House of dancing water package and it was worth every penny.the stay and the show....breakfast included was good...service was excellent and were pleasantly surprised with a fruit basket and wine bottle as a special gesture..the shuttle to the macao tower and other hotels like venetian were very helpful..made our stay here very comfortable

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sjn369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel Macau, responded to this review, July 9, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Love All-Serve All
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 18, 2013

We truly enjoyed our stay at Hard Rock. The moment we arrived, we were welcomed and attained by their very friendly staffs. We stayed in standard king bed room, high floor, the view was lovely. The breakfast buffet at Hard Rock Cafe was yummy! Dinner at Food Paradise was great too, especially the seats at the glass window with spectacular view. My girlfriend commented that the entire premises smelled like perfume!
We loved the show of The House of Dancing Water, enjoyed every second of it.
The only drawback for the hotel is that the pool only available from 8am. We felt disappointed as we were unable to have early morning swim at 7am when we reached the pool entrance.
Overall, the hotel rocks!

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ziyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel Macau, responded to this review, June 21, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Take Time to be Kind
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Macau

Property: Hard Rock Hotel Macau
Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #15 of 94 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Macau 4*
Number of rooms: 322
Official Description (provided by the hotel):
Live the Rock 'n' Roll lifestyle! A hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 
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