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“Nice Stay”
Review of The Countdown

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The Countdown
Ranked #19 of 94 Hotels in Macau
Certificate of Excellence
Reviewed May 29, 2013

Enjoyed my stay at the hard rock. The rooms are clean and large, but a little spartan and boring. The beds are on the hard side. None the less, the room was comfortable and quite.

City of dreams complex is nice. Lot of shopping and a large casino. Did not try any of the restaurants. Dancing water is worth seeing. Only downside is that it is kinda far from main part of macau. Cabs can be difficult to come by in macau.

Overall a nice stay for a good price.

  • Stayed: May 2013, traveled as a couple
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Thank Wiznut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this reviewResponded June 11, 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock on'
Connie Kaw
Hotel Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed May 28, 2013

a hotel engulfed with musicdom's memorabilia and vibrancy...enthusiastic and helpful staff...great location right in the middle of the City of Dreams complex...easy to get around to all the restaurants and to the House of Dancing Water show...staying in the hotel makes you want to sign and dance right from the time you stepped into the place. Great work and keep it up.

  • Stayed: May 2013, traveled as a couple
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Thank Boss527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this reviewResponded June 11, 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau

Rock on'
Connie Kaw
Hotel Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2013

Every year I plan a trip to celebrate with my wife her birthday and this year we went back to the Hard Rock Hotel Macau. We chose again the Corner Suite coz' our little boy was joining us and space is a concern. We stayed there from May 16 to 18.
Starting from booking with the Contact Centre, I already felt the professional service of the Hotel. The agent Jenny was patient and caring to my request and finally arranged everything that suited my heed. It was a 3-day trip including 2 nights at Corner Suite, 3 Zone A tickets to The House of the Dancing Water, and breakfast. Knowing it's for a special day, the agent even sent me information of birthday cake which I can order, and places when we could go during our stay.
Travel in Macau is always not a problem but City of Dreams (which Hard Rock Hotel Macau locates) even has its own station of many coach routes to different parts of Macau. So, we could have a nice short trip to other place with ease and rapidity.
The Suite as expected is clean and spacious. The Show was excellent (though we've seen once before). The swimming pool with a hot water big Jacuzzi is nice. The food court is of good quality and convenience.
What's worth to mention is the warm service of the Hotel. Since we celebrated already the night before (May 16), I did not order the cake. On May 17 evening (my wife's birthday), the Guest Centre rang us and said they would come around 11 pm to deliver some fruits. A big surprise, together with a big bowl of fruits, it's a birthday cake! The gentleman who delivered the cake called Ryan, handsome and with a big smile on his face!
For a family trip, the Hard Rock Hotel Macau is a good choice.
I sincerely thank colleagues' hospitality which made our stay memorable.

Room Tip: Corner Suite
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  • Stayed: May 2013, traveled with family
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Thank SammyHui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this reviewResponded June 11, 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock on'
Connie Kaw

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2013

Our family stayed at Hard Rock Hotel when seeing the phenomenal House of Dancing Water stage show. The hotel offers large, comfortable rooms with all mod cons and an excellent breakfast at Hard Rock Cafe. Some of the package deals with the stage show make for incredible value. Free shuttle buses to other hotels such as The Venetian as well as Taipa and Macau ferries make transport very easy, although it would have been good if the ferry bus started a little earlier to connect to the first Taipa ferry back to HK. Would definitely come back to Hard Rock Hotel.

  • Stayed: May 2013, traveled with family
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Thank DanT372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this reviewResponded June 11, 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock on'
Connie Kaw
Hotel Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2013

The Macau Hard Rock Hotel is a good choice, located close to the airport in the "City of Dreams" development in Macau (Taipa Island). The room was clean, spacey and functional, and it offered a few nice specials such as an iHome radio that doubled as an iPhone dock and charger (for the old connector), an Internet music streaming service that included the free download of some tracks (voucher given at check-in), complimentary Internet, a good selection of TV channels, and more.

Interestingly, while the rooms department seems to be doing well, the F&B side slacks off and taints the overall nice experience, at least in my case:

A request for an ice bucket and a glass (the ones in the room were stained!) took more than half an hour to fulfill, and the breakfast was mediocre at best. I did address the latter issue to the Assistant GM of the restaurant, and he promised to look into the matter. (In my case I had ordered poached eggs, which arrived half raw and lovelessly thrown onto a cold plate with out toast, sides or toast. By the time I had my toast ready from the buffet, the eggs were cold, of course. Add to this stale bread and an orange juice that is actually made from cordial, the overall experience isn't worth the money. To be fair, though, dinner the evening before was very nice and fulfilled expectations entirely - maybe the place just isn't a good breakfast restaurant?)

In terms of value for money the stay was ok, but since I am not a frequent traveler to Macau I will probably try an alternative on my next occasion, just because one is spoilt for choice and this was probably not a natural contender for the top 3...

  • Stayed: May 2013, traveled on business
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Thank Laowai67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this reviewResponded June 11, 2013

Dear Sir/Madam

Please allow me to introduce myself as the Hotel Operations Manager of the Hard Rock Hotel. I would like to take this opportunity to thank you for your constructive feedback with regards to your experience staying with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely discouraging to know that part of your experience was not pleasant as we were unable to meet the basic requirement of service. On behalf of Hard Rock Café, we would like to apologies again for the less than stellar product delivery. This certainly is not our usual Hard Rock Café standard and thanks again for your frank review. This has allowed us to address weak spots with immediate and targeted training efforts, so that neither you and your family nor any of our other passionate patrons have to endure any similar, below par experience.

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Love All-Serve All
Connie Kaw

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2013

Being living in Guangzhou, Macau became one of the regular visiting places when friends came over. Hard rock hotel was my most favorite hotel, rooms are clean, spacious, modern and contemporary. The tv even programed songs for you to select! Casino was the best, not some Chinese gambling type, more toward have some drinks and fun. Free alcohol when playing on the tables.The staff are friendly. I was given late checkout for few times cause too much to drink the night before without additional charges. Opposite Venetian, if want something different, just go across the road.

Room Tip: The room is big enough for 4 persons.
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  • Stayed: June 2012, traveled with friends
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Thank Janice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this reviewResponded June 11, 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Love All-Serve All
Connie Kaw
Hotel Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2013 via mobile

All day ambient music and great location. Hotel lobby connects to City of Dreams which houses both Crown and of course the Hard Rock casino.. the only casino with a rock twist.
Rooms and amenities are pretty good as well. Shuttle buses also provided and Venetian is just across the road.

  • Stayed: February 2013
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Thank Tkevinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at The Countdown, responded to this reviewResponded May 9, 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Take Time to be Kind

Connie Kaw
Hotel Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Countdown

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China (Formerly Hard Rock Hotel Macau)
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #19 of 94 Hotels in Macau
Price Range: $116 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Countdown 4*
Number of rooms: 322
Official Description (provided by the hotel):
Live the Rock 'n' Roll lifestyle! A hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 
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