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“Excellent services and Great stay!!” 5 of 5 bubbles
Review of Hard Rock Hotel Macau

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Hard Rock Hotel Macau
Ranked #17 of 94 Hotels in Macau
Certificate of Excellence
Singapore, Singapore
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent services and Great stay!!”
5 of 5 bubbles Reviewed December 11, 2012

We were very grateful to the services provided by the hotel staffs on 3rd Dec 2012. We were late for the show Dancing water and the concierge staffs were very helpful to print our tickets immediately without delay and a staff even ran with us in order to guide us to the Dancing water theatre which was quite far away from hotel reception. We were surprised about the excellent services the hotel rendered as compare to another famous hotel (The Venetian) we stayed previously in Macau last year. Also, the checking in was very efficient. The room service was also excellent. We requested for two extra towel and they came with two extra towel and two extra mineral water which we had forgotten to request. Also, the breakfast at Hard Rock Cafe was SUPER!!! Anyway, we will be back to this hotel again !!

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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917 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Toronto, Canada
Level Contributor
97 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed December 10, 2012

We stayed here for 1 night to see the Dancing Water show. The Hotel Lobby is not well labeled when you enter the building. The guy who was checking us in at Reception was obviously a newb and didn't have a clue what he was doing, yet none of the staff around helped him out! Other than the slow service at check-in, the hotel itself is decent, with the expected "Hard Rock" decor and theme throughout. The room itself was satisfactory, nice window view and quite large. The toilet is separated from the bathtub and sink. Would have been nice if the toilet came with a sink! The breakfast buffet is pretty good, with a mixture of Western and Chinese options.

I was told Macau was the Las Vegas of Asia. But no...Vegas is way cooler!

  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank oogachaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed December 7, 2012

Stayed there for 2 nights and loved it...big room with a good view. Very helpful staff and prompt efficient service. Loved the Rock Shop at the Lobby Level. Complimentary Rock Spa toiletries and really fast internet.

On the negative side, I had to call the Housekeeping twice to get my room cleaned up. And why is there a separate chamber for WC and for the bath?!

Overall, a pleasant experience, will certainly stay there again!

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Nanz_D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed December 5, 2012

I owe Hard Rock Hotel a thank you review.

I fall down when I was exploring Macau city alone. My left knee was so badly scrapped that the wound wouldn't stop bleeding.

When I finally made my way back to the hotel in a cab, the staff saw my bleeding wound and offer to send a first aid box to my room. What I saw at my door minutes later shocked me. There was 4 staff with an armchair and a huge first aid bag i.e. those that you see the paramedics carry around, which is obviously a little bit overreacting. But I guess they were mis-informed.

So they cleaned my wound and gave me quite a few bandages for the change of dressings.

The room was very clean and well-furbished. And there is shuttle bus to the city area and the stop is super near to the famous pork bun shop!

  • Stayed April 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Estella L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malaysia
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed December 3, 2012

An Impressive room:
Big with an amazing view. Plenty of space to place your things.
A wall- mounted table with two lounge chairs to sit,
An ipod docking station and free internet.
Good selection of tv channels
Impressive range of bathroom amenities

The stay would have been excellent if not for the smell in our room. However, the receptionist was very prompt in calling the housekeeping when I told her the next day. When we returned, we noticed that they had put an ionizer in our room.

Book directly from the hotel to get a good package deal.

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank yellowie8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 24, 2012

It was lovely to check into this hotel with spacious room after to many nights cramped up in small room at HK. Do take advantage of the many shuttle buses provided by the hotel to various spots. Remember to hop on the bus to Taipa village and try the ever delicious pork chop bun.

Stayed November 2012, traveled as a couple
Helpful?
1 Thank leekaini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed November 21, 2012

HARD ROCK HOTEL MACAU is located in City of Dreams and we stayed 2 nights as
a part of the House Dancing Water show package including the Dragon Treasure show. There are a free shuttle buses (about 20 minutes drive) from the Macau Ferry terminal to the Hard Rock Hotel. The room (we upgraded to a double bed room at the Elton John 21st floor) are reasonable spacious, clean and the bedding were ok for us. The daily buffet breakfast at the Hard Rock cafe is good but service is not spectacular. If you want to go for Hotel/ Casino (sightseeing) hopping, there are plenty of free shuttle bus going to various hotels in the Taipa neighborhood such as The Venetian Resort and newly opened The Galaxy Hotel. Overall it is a trendy nice hotel and good to stay when you are planning to see spectacular shows in the City of Dreams package. We will stay one day in this hotel again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Budi_KN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Macau

Property: Hard Rock Hotel Macau
Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #17 of 94 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Macau 4*
Number of rooms: 322
Official Description (provided by the hotel):
Live the Rock 'n' Roll lifestyle! A hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 
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