horrible service from the reception desk. we told the lady that we made a reservation and she looked like she didn't know anything. she told us to wait while she checked. hence, we went to see the maps of macau at the side of the reception desk. After 15 mins or so, she wasn't even doing anything. when i asked her again, she finally gave us a room key. When we went into the room, we got a shock. The wallpaper was torn and the view was eerie. The view from the room was a run-down wall with rusty barb wires. we asked for a change of room and what we got was the room next to THAT one. this time, the room was even more eerie. we eventually demanded for a refund. anw, when we asked for a change of room, that receptionist gave us a smirk. What service is this?! We later learnt that the wall we saw is probably the wall of a funeral parlour. there are 3 funeral parlours behind the hotel! anw, as for the wi-fi, we were told it wasn't working. i really doubt they even have one.
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- Also Known As:
- Victoria Hotel Macau