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“A Terrific Experience”

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Four Seasons Hotel Macau, Cotai Strip
Ranked #4 of 95 Hotels in Macau
Certificate of Excellence
Vancouver, Canada
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“A Terrific Experience”
Reviewed October 20, 2008

I recently had the chance to stay at the Four Seasons and, although it was only for one night, it was everything I expected from the best of Four Seasons. Sure, the hotel is newly opened but I could detect none of the usual post-opening jitters in either the product or the service.

The room, a deluxe king, was spacious and well appointed. The bed was up to the usual Four Seasons standards and a welcome change from the previous hotel in Hong Kong. Everything worked in the room and I felt immediately at home.

I want to make a special point of the staff of the hotel. Without exception, everyone I encountered from the front desk to bell staff to restaurant staff offered the same consistently high lever of service. I would describe it as though they were actually thrilled to be at work, felt empowered to give a little extra and realized each of them could make a difference.

As Macau struggles against some challenges in its anticipated growth and competition will be fierce, the Four Seasons looks to be a winner. They are certainly off to a great start.

  • Stayed October 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank KyleinJapan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (73)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Asia
Level 6 Contributor
244 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 480 helpful votes
Reviewed October 1, 2008

I spent a night at the newly opened Four Seasons Macao Hotel last week and was delighted with my stay. Although my suite was smaller than the suites at the Venetian, it had all the amenities and trappings a guest could want for a luxe weekend away from home.

It was nice to be received at the ferry terminal and to be warmly greeted by everyone, from the doorman to staff I met along the corridors enroute to the hotel's shopping arcade - upmarket branded shops and a big cosmetics emporium - all run by DFS, and the Plaza Casino - modestly sized (about one fifth?) in relation to the Venetian. The Cotai membership card can be used to chalk up points here as Four Seasons is owned by the same people that run the Venetian and the Sands Casino opposite Fisherman's Wharf. I liked the Four Seasons Plaza Casino's ambience - unlike the cavernous Venetian Casino catering to the masses which is very smokey and rowdy.

Ping Restaurant at the corner of Plaza Casino serves exquisite dim sum amidst pleasant surroundings. Non-hotel F&B options at the Four Seasons Hotel/Four Seasons Shoppes are currently limited to an illy Cafe and a Moet champagne bar. It took me about 10 minutes via the second floor of the hotel's shopping arcade to walk to the Venetian which has a much wider range of dining options to suit all pockets and tastes.

In short, if you've covered all the sightseeing on previous trips and are revisiting Macau for one or two days, you'll do fine trying your luck at the Venetian's tables/slots and shopping or dining at their Grand Canal Shoppes, but stay at the Four Seasons where you can truly wind down, relax and be pampered after all the walking, gaming and shopping. It is either Wynn or the Four Seasons if you would like to be close to the casino action, yet stay in a new, five star property that also boasts impeccable five stars service standards. (There are other five stars hotels in Macau that are either old and tied, or whose service standards do not deserve five stars rating.)

  • Stayed September 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Frappezz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eagan
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 21, 2008

Stayed there just for one night 3 weeks after opening..the hotel has the classic Fourseasons style and design..what it is missing is still the quality of service: once i arrived, i asked to see different types of rooms, and the gentleman who escorted me upstairs, messed up a little with the categories of room he was showing and also he tried to show a room which had still to be cleaned by Housekeeping...on the other hand at the check out the receptions taff was very helpful and efficient.
As far as the room service, when I placed my order I was not asked which side was to come with my meal and also after 20 minutes from my oder I was called up in the room and was told that the wine I chose was not available,so I had to go through the list again and make a second choice; once the food ( the club sandwich ordered was cold) arrived,I was told that they didn't have any italian wines in stock they proposed and made me try 2 other wines they selected.Staff was always polite and felt truely sorry for the inconvenience, but why didn't they tell me that over the phone when I had to choose the wine again?
To sum it up, it was not the greatest service experienced, but, considering that my stay was only 3 weeks after the hotel opening, I am sure it will get better

  • Stayed September 2008, traveled with friends
    • Value
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank mollyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Macau, Cotai Strip

Property: Four Seasons Hotel Macau, Cotai Strip
Address: Estrada da Baia de N. Senhora da Esperanca, S/N, Macau, China
Location: China > Macau
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Macau
#3 Romantic Hotel in Macau
#4 Luxury Hotel in Macau
#7 Business Hotel in Macau
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Macau, Cotai Strip 5*
Number of rooms: 360
Official Description (provided by the hotel):
Amidst larger-than-life spectacle, feel the exhilaration of elite entertainment and duty-free designer shopping. Then hide away in the Cotai Strip's most intimate hotel. Lavish chinoiserie blends old-world European opulence with high-tech chic. Cuisine reflects Macau's Portuguese and Chinese heritage. And spa suites tempt with outdoor vitality pools. Thoughtful Four Seasons care promises you unrivalled comfort. ... more   less 
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Also Known As:
4 Seasons Hotel Macau, Cotai Strip
Four Seasons Macau
Four Seasons Hotel Macau
Taipa Four Seasons

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