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“One of the Top Hotel in the world”

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Four Seasons Hotel Macau, Cotai Strip
Ranked #5 of 95 Hotels in Macau
Certificate of Excellence
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“One of the Top Hotel in the world”
Reviewed January 17, 2014

if you expect the best , no wonder the Four Seasons Macau is your hotel.
we book a Suite Room , was Absolutely magnificent . the Executive Lounge was perfect for our Breakfast and evening drink , the staff was excellent , Forget the name of the Girl , but she was Exceptional , take care of my 2 boys and remember all our habit and selection .
The boys enjoy the pool , the pergola was superb .

Outstanding !!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank juliette q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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655 reviews from our community

Traveler rating
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    120
    32
    9
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See reviews for
177
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Turkish first
  • Any
English first
Pune, Maharashtra
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 8, 2014

This is one of the most magnificent hotels I've ever stayed at. Absolutely spectacular rooms, each regular room has two washrooms and the suite is absolutely delightful. Lovely staff, excellent service and the most divine experience - ever. One of the best Four Seasons I've ever stayed at. Super!!

Room Tip: Get the one bedroom suite. Its spectacular.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank rdb911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed December 20, 2013

From start to finish of a weekend break from Hong Kong, the Four Seasons demonstrated outstanding levels of customer service. We were first time visitors, but greeted on arrival as true guests, and checked in with coffe and biscuits in the lounge.
The room was beautiful and spacious with every amenity carefully considered and we had great nights sleep.
We are regular visitors to Shangri-La group hotels around the world, but this first stay in a Four Seasons has whet our appetite to try more on our travels.

  • Stayed November 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank DaveManchester_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 15, 2013

My boyfriend and I spent a night at the Four Seasons in Macau for a weekend getaway from Hong Kong. We had a great time and our stay was wonderful from start to finish primarily due to the wonderful service we experienced.

Before we even arrived, guest relations were extremely helpful in corresponding via email to provide restaurant recommendations and reservations as well helping with travel arrangements. On arrival we were delighted to be upgraded to a junior suite and the room was luxurious, elegant, well equipped and extremely spacious for two people. We were able to do in-room check in and the assistant manager who did this for us was very polite and helpful.

We had a great lunch at Zi Yat Heen and the high service levels continued here with the staff recommending dishes and constantly topping up tea and water. The food was delicious and certainly innovative (particularly the lamb chop with coffee sauce).

The spa and the pools at the hotel were impressive however we didn't use these due to the poor weather but we will definitely visit again to make the most of these facilities. The adjoining casino was pleasant and much smaller and more refined than the Venetian.

On leaving we were able to use the hotel car to return to the ferry terminal and the staff arranged for us to get an earlier ferry (with five minutes to spare!) which was really useful.

Overall another excellent Four Seasons experience and we will definitely be returning.

  • Stayed December 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank FiHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review, December 17, 2013
Dear FiHK,

Thank you very much for posting such a nice review about us on TripAdvisor. We are very happy to know that you had a wonderful experience at the Hotel with your beloved one, except not having the chance to enjoy our outdoor swimming pools. Actually even in Winter, our guests can still enjoy swimming at our heated pool, so we look forward to having you back soon. Should there be anything that we may do to enhance your next stay, we'd love to know. Appreciate if you may write to our Hotel Manager, Mr. Yonatan Kachko (yonatan.kachko@fourseasons.com) and share with us.

Yours sincerely,
Reginia Tam
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Level Contributor
95 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed December 15, 2013 via mobile

Multiple swimming pools with super views of the towers. Massive room with vista over the Vegas-like night panorama. Entertaining stroll to Venice (without stench) and the restaurants. Responsive service.

Stayed November 2013, traveled on business
Helpful?
1 Thank Highgate_Wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 6, 2013

Room was nice, but because the whole area is under construction, the view from my room was poor except the pool part. Location is good. Always walk to the Venetian hotel for shopping, gambling and transportation. Strongly recommend the Chinese restaurant- Zi Yat Heen which is a Michelin 2 star restaurant. Tasty Dim Sum at lunch time with attentive service and price is reasonable. I was staying here for 3 nights with my parents and we all enjoyed our stay very much.

  • Stayed December 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank KAILIN1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 30, 2013

My family and I have been staying at the Four Seasons Hotel for years now and I must say that the hotel has maintained its high standard of elegance and impeccable cleanliness. The hotel design is classic traditional but very tasteful. The linens and towels have remained white and fresh. Room service and staff are all excellent. The spa has its own signature touch but Banyan Tree could not really be rivaled. The restaurants have the best food and efficient service. The restaurant, Zee Yat Heen, has the best peking duck we ever tasted! Since this is not a very huge hotel, there is much privacy and security. It has its own casino that is effectively located a few steps away from the lobby. The smell of cigarette smoke is completely absent in the lobby! The casino is not crowded with a seeming exclusivity. Just a few steps away from the lobby are the shops and duty free shopping. Since it is connected to the Venetian, you can have the best from the two hotels. So many hotels have opened in the area but nothing can be better than Four Seasons Hotel! The Four Seasons Hotel knows how to the best at all times in any season!!!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
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Helpful?
1 Thank sugarsgraces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Macau, Cotai Strip

Property: Four Seasons Hotel Macau, Cotai Strip
Address: Estrada da Baia de N. Senhora da Esperanca, S/N, Macau, China
Location: China > Macau
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Macau
#3 Romantic Hotel in Macau
#5 Luxury Hotel in Macau
#7 Business Hotel in Macau
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Macau, Cotai Strip 5*
Number of rooms: 360
Official Description (provided by the hotel):
Amidst larger-than-life spectacle, feel the exhilaration of elite entertainment and duty-free designer shopping. Then hide away in the Cotai Strip's most intimate hotel. Lavish chinoiserie blends old-world European opulence with high-tech chic. Cuisine reflects Macau's Portuguese and Chinese heritage. And spa suites tempt with outdoor vitality pools. Thoughtful Four Seasons care promises you unrivalled comfort. ... more   less 
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Also Known As:
4 Seasons Hotel Macau, Cotai Strip
Four Seasons Macau
Four Seasons Hotel Macau
Taipa Four Seasons

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