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“Wonderful service at the Four Seasons”

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Four Seasons Hotel Macau, Cotai Strip
Ranked #5 of 95 Hotels in Macau
Certificate of Excellence
Hong Kong, China
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Wonderful service at the Four Seasons”
Reviewed December 15, 2013

My boyfriend and I spent a night at the Four Seasons in Macau for a weekend getaway from Hong Kong. We had a great time and our stay was wonderful from start to finish primarily due to the wonderful service we experienced.

Before we even arrived, guest relations were extremely helpful in corresponding via email to provide restaurant recommendations and reservations as well helping with travel arrangements. On arrival we were delighted to be upgraded to a junior suite and the room was luxurious, elegant, well equipped and extremely spacious for two people. We were able to do in-room check in and the assistant manager who did this for us was very polite and helpful.

We had a great lunch at Zi Yat Heen and the high service levels continued here with the staff recommending dishes and constantly topping up tea and water. The food was delicious and certainly innovative (particularly the lamb chop with coffee sauce).

The spa and the pools at the hotel were impressive however we didn't use these due to the poor weather but we will definitely visit again to make the most of these facilities. The adjoining casino was pleasant and much smaller and more refined than the Venetian.

On leaving we were able to use the hotel car to return to the ferry terminal and the staff arranged for us to get an earlier ferry (with five minutes to spare!) which was really useful.

Overall another excellent Four Seasons experience and we will definitely be returning.

  • Stayed December 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank FiHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review, December 17, 2013
Dear FiHK,

Thank you very much for posting such a nice review about us on TripAdvisor. We are very happy to know that you had a wonderful experience at the Hotel with your beloved one, except not having the chance to enjoy our outdoor swimming pools. Actually even in Winter, our guests can still enjoy swimming at our heated pool, so we look forward to having you back soon. Should there be anything that we may do to enhance your next stay, we'd love to know. Appreciate if you may write to our Hotel Manager, Mr. Yonatan Kachko (yonatan.kachko@fourseasons.com) and share with us.

Yours sincerely,
Reginia Tam
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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675 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Portuguese first
  • Russian first
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English first
London, UK
Level Contributor
95 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed December 15, 2013 via mobile

Multiple swimming pools with super views of the towers. Massive room with vista over the Vegas-like night panorama. Entertaining stroll to Venice (without stench) and the restaurants. Responsive service.

Stayed November 2013, traveled on business
Helpful?
1 Thank Highgate_Wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 6, 2013

Room was nice, but because the whole area is under construction, the view from my room was poor except the pool part. Location is good. Always walk to the Venetian hotel for shopping, gambling and transportation. Strongly recommend the Chinese restaurant- Zi Yat Heen which is a Michelin 2 star restaurant. Tasty Dim Sum at lunch time with attentive service and price is reasonable. I was staying here for 3 nights with my parents and we all enjoyed our stay very much.

  • Stayed December 2013, traveled with family
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    • Location
    • Sleep Quality
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Helpful?
Thank KAILIN1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 30, 2013

My family and I have been staying at the Four Seasons Hotel for years now and I must say that the hotel has maintained its high standard of elegance and impeccable cleanliness. The hotel design is classic traditional but very tasteful. The linens and towels have remained white and fresh. Room service and staff are all excellent. The spa has its own signature touch but Banyan Tree could not really be rivaled. The restaurants have the best food and efficient service. The restaurant, Zee Yat Heen, has the best peking duck we ever tasted! Since this is not a very huge hotel, there is much privacy and security. It has its own casino that is effectively located a few steps away from the lobby. The smell of cigarette smoke is completely absent in the lobby! The casino is not crowded with a seeming exclusivity. Just a few steps away from the lobby are the shops and duty free shopping. Since it is connected to the Venetian, you can have the best from the two hotels. So many hotels have opened in the area but nothing can be better than Four Seasons Hotel! The Four Seasons Hotel knows how to the best at all times in any season!!!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank sugarsgraces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
168 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed November 25, 2013 via mobile

Went there for the Pacquiao boxing weekend. Had a wonderful suite. All staff were very attentive and tithe point. If all the 5 star hotels could be like this leading example?

(Small wish still from my side: please have a look at the internet speed, that is definitely something you can improve)

Stayed November 2013, traveled as a couple
Helpful?
Thank Burkiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
126 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed November 5, 2013

Dropped by the Four Seasons for 3 nights with the wifey for a short getaway. I've stayed in similar level hotels in other countries, and i was still impressed by the staff on many levels (bellboys, concierge, managers, etc) in terms of service and professionalism. They were courteous, helpful and spoke good english. The good training of the staff started from the ferry terminal, to check-in to our room and even check-out. The management totally 'gets it' here.

The room itself was clean and came with a lot of nice amenities, like the nespresso machine and toiletries (l'occitane). All the toiletries were in generous amounts and of better quality than most places (e.g. bulgari bath salts). They've paid attention to detail and it was an extremely enjoyable stay.

It's a tiny bit further away from the other major casinos like the Venetian, which was a good thing since we were not heavy gamblers and welcomed not always having to pass through the clouds of smoke coming out from there. Would definitely recommend it for couples wanting a short getaway trip or stopover.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yosoyken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review, November 6, 2013
Dear yosoyken,

Thank you very much for your great comment about Four Seasons Hotel Macao on TripAdvisor. We are glad to know that you had a wonderful getaway at the Hotel recently. I have shared your good words with the teams, and we hope it will not take long to receive you again. We look forward to having you back soon. Meanwhile, should you think of anything that we may enhance your next stay, please do not hesitate to write to our Mr. Yonatan Kachko, our Hotel Manager. (yonatan.kachko@fourseasons.com).

Yours sincerely,
Reginia Tam
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
8 reviews
4 hotel reviews
Reviewed November 3, 2013

It's true that Four Seasons Macau is quite dated and may need refurbishment of some of its facilities but the hotel's historic building stands in stark difference with the other new soulless towers. I believe the same applies to its unrivaled standard of service. The staff's smallest attention to detail and the hotel's unique catering to families with children places them a head and shoulder above the rest.

  • Stayed September 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paris s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Macau, Cotai Strip

Property: Four Seasons Hotel Macau, Cotai Strip
Address: Estrada da Baia de N. Senhora da Esperanca, S/N, Macau, China
Location: China > Macau
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Macau
#3 Romantic Hotel in Macau
#5 Luxury Hotel in Macau
#7 Business Hotel in Macau
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Macau, Cotai Strip 5*
Number of rooms: 360
Official Description (provided by the hotel):
Amidst larger-than-life spectacle, feel the exhilaration of elite entertainment and duty-free designer shopping. Then hide away in the Cotai Strip's most intimate hotel. Lavish chinoiserie blends old-world European opulence with high-tech chic. Cuisine reflects Macau's Portuguese and Chinese heritage. And spa suites tempt with outdoor vitality pools. Thoughtful Four Seasons care promises you unrivalled comfort. ... more   less 
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Also Known As:
4 Seasons Hotel Macau, Cotai Strip
Four Seasons Macau
Four Seasons Hotel Macau
Taipa Four Seasons

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