Only email correspondence is available to communicate your booking, queries or any other requests. Although I have not staying in yet, I am here to comment on pre-booking process before arriving to Macau only. Exchange of emails are pretty low to almost none. What I encountered was, they really did cancelled my booking for no reason by informing you "Sorry, your booking cannot be accepted" after telling you that they have room availability earlier.
So, how they got rated well, I don't know but I am giving business to others (can't mention the name) which is also within the vicinity. Although they are located well on the famous street, they don't deserve to be in the same identity, with such unethical service.More
- Free Wifi
- Free parking