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tuddn
Sydney, Australia

Cheap hotel but pretty terrible rooms

2.0 of 5 bubblesReviewed Jun 19, 2012
If you're looking for somewhere fairly cheap, you've come to the right place! But don't believe the photos like everyone says -- the rooms are indeed very run down e.g., super old carpet, our bed was rock hard, and the bathroom was a bomb site, etc.

It's also impossible to get a taxi leaving the hotel -- they simply don't come this way! So be prepared to catch the bus which is cheap as chips and just a stroll across the road.

Bottom line: Not bad if you just want a place to sleep but there's better out there for a little bit more!
Date of stay: June 2012
Trip type: Traveled with friends
4.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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    Reviews (475)
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    235 - 240 of 475 reviews
    Reviewed June 18, 2012

    The place is seriously in need of renovation. It has an 'antique' feel, which borders on eerie and dirty. The bed was hard and not very comfy. There's a bath tub, but I would never use it. There is no handheld shower, only a (very old) rain shower. The price is quite cheap, but I would pay $30 more for a much better hotel (Casa Real).

    Date of stay: June 2012
    Trip type: Traveled as a couple
    Thank Yan L
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed June 7, 2012

    I had mixed expectations of this hotel from what I read on Tripadvisor. Overall, we were very pleasantly surprised. Unfortunately our first impression wasn't great, we got directions from the hotel about where to get their shuttle bus from Macau Ferry Terminal. When we got there, we found a young guy who gives advice on many shuttle buses. He didn't speak a word of English and was extremely rude. It was very humid outside and we just wanted to get there. Many other hotels have a bus every 10 minutes, a schedule of once an hour is definitely not enough.

    We were very impressed with the lobby and how friendly the staff were. I put in a complaint about our very negative experience with the shuttle bus and the manager handled it brilliantly. He apologised and acknowledged what I said. We requested a room with a view and boy we got it! Our deluxe room up on the 10th floor had spectacular views. Each room has a bathtub which is rare. The room was very clean and had traditional decor which I liked. The bed and particularly the massive feather pillows were very comfortable. We got a relaxing, peaceful night's sleep. The main highlight for us though has to be the gorgeous swimming pool and incredible spa facilities. This part of the hotel is top class, absolutely fantastic well thought out, modern design. It's clear this has been renovated recently. We also found it extremely easy and cheap (2.80 per person) to catch the airport bus across the road. The location of the hotel is great, many amenities and restaurants nearby. Also, a huge casino across the road.

    Food in the restaurant was delicious, we both really enjoyed our food and impressed with the house wine. However, we noticed a few staff training issues. They are all very friendly but not at all as attentive as they should be. For example, they prioritised preparing for the buffet breakfast the following day rather than take our finished plates away.

    We believe this hotel is fantastic value for money. For the same price as many other standard rooms without spa facilities or breakfast, we got a free upgrade to a deluxe room and enjoyed reading the complimentary newspaper over our breakfast. They have a good balance of traditional chinese food as well as Western food on their menu and in their buffet breakfast. Overall, absolutely delighted with our stay at The Regency and would definitely recommend to friends and family.

    Room tip: Put in a request for a high room with a view :0)
    Date of stay: June 2012
    • Trip type: Traveled as a couple
      • Value
      • Location
      • Sleep Quality
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      • Cleanliness
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    3  Thank carrie920
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed June 4, 2012

    Staffs are good and service mind. Rooms decor in Vintage style. Price is acceptable. Air conditioner in the ailes very cold.

    Room tip: You can see the view of Macau Tower and Lisboa hotel and 3 bridges connected 2 islands.
    Date of stay: April 2012
    • Trip type: Traveled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank LynnBangkok
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed June 2, 2012

    Pros

    - good price
    - friendly English speaking staff
    - large rooms
    - convenient location, short taxi ride to Cotai or Macau
    - adequate breakfast

    Cons

    - locally rated as 5 star but I would suggest it is closer to 3 star based on US hotels
    - it is not a non smoking hotel so be prepared to be given a smoking room
    - very hard mattress on bed
    - no casino (depends on your reference whether this is a pro or con)

    Date of stay: May 2012
    Trip type: Traveled as a couple
    Thank PogiXL
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed May 31, 2012

    The hotel room appears to be a bit old fashion. It has unique Portugal decoration though. The outdoors swimming was closed for winter time when we were there. There is beautiful environment around with Portugal style building.

    What impressed me most is their friendly and professional staff. They served us with real heart. They were eager to hold my mother with her wheelchair up a few steps to the hotel lobby upon our arrival. Also they brought her together with her wheelchair to the hotel’s shuttle bus upon our departure. I really appreciated.

    I believe my mother now in the Heaven would be deeply grateful as well.

    Date of stay: January 2012
    • Trip type: Traveled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank nemo_aussie
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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