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“Worth the Move”

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Astir Odysseus Resort & Spa
Ranked #1 of 23 Hotels in Tigaki
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Worth the Move”
Reviewed April 23, 2013

Our first holiday in four years and first in a hotel for many years. After several weeks of researching the area we had booked to stay at another hotel. However, having finally arrived at 4.30am, being greeted by a very grumpy night receptionist and then called at 10.00am the following morning to inform us that we couldn't stay there as they were fully booked and had no record of our booking (even though we had all the paperwork!), they informed us that we would have to move. We agreed to take a look at the Odysseus which was offered and thank goodness we did. We were greated by a very friendly receptionist who knew we were coming and showed us to a lovely large, bright, clean and modern room; just waking up in the morning and looking out across the blue sea to Turkey was amazing! The two main pools were huge and never crowded, there were some nice touches such as being offered cold towels by the girls from the spa and brought a soft drink each day both when sitting round the pool. There was plenty of selection of food in the restaurant, whether you liked what they had to offer was a different matter, but there was lots of choice. The food was never baking hot, but having worked in Greece, the food is never baking hot. The waiters were very friendly and the entertainment team were great and worked very hard at trying to get guests involved, but never pushing it if you didn't want to. We got the bus from outside the hotel and went into Kos town one day which worked really well. All in all, apart from the delayed flight, the overbooked first hotel (thank goodness), oh and the earthquake in Rhodes which was slightly felt, none of which were down to the Odysseus, it was a lovely lovely chilled holiday in a modern relaxing hotel and we would definitely return.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank K W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (285)
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English first
Copenhagen, Denmark
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 15, 2013 via mobile

Positives:
- huge hotel resort with many pools and efficient pool bar.
- Good quality of food and many different varieties.
- very helpfull staff and very smiling.
Negatives:
You get a bit bored after a few days at the resort. If you like to see some cultural spots, then rent a car.
- DONT rent a car at the hotel. The prices are 3 times higher than other places in Kos town or the internet.
- The room service food is not good. We ordered a pizza and it barely eatable.
- the coffee is a bad quality.
I will recommend the resort for relaxing and enjoying the sun.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank fshcph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terceira, Portugal
Level Contributor
222 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed January 27, 2013

We stayed here for 1 week in June. We had the all inclusive package and let me say it was the best decision we made! The food selection was out of this world and all meals, snacks, and drinks were included in this package. They had live entertainment every night and different beach and pool games everyday held by staff members. The rooms were perfect in every way and the staff were very professional. The beach was a 30 second walk from the very many pools that they have. Everything about this hotel was perfect, just perfect!

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank EatDrinkTravel2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Astir Odysseus Resort & Spa, responded to this review, February 1, 2013
Dear guest,

What a delight to read your extensive review full of wonderful comments on our Iberostar Odysseus Astir. We always strive to achieve maximum customer satisfaction and it is very motivating and pleasant to see that on this occasion we reached our goal.

Our employees and management will be happy to know that with their attitude, kindness and professionalism they have contributed so much to your delightful stay. Therefore, we will certainly inform them about your lovely feedback. These positive assessments motivate us to keep meeting our demanding quality standards concerning the close and personalized service we are famous for.

Further, we are really pleased to hear what a wonderful time you had under the dedication and care of our professional entertaining team. In Iberostar we believe that the real holiday feeling goes hand in hand with good fun and lovely animation and activities. It is the best reward for our daily labors to hear that our guests take some unforgettable memories of it back home.

It also fills us with joy that you could enjoy the gastronomical efforts of our chefs. In Iberostar Odysseus Astir we strive to satisfy the many culinary wishes of our guests so that each and every dining experience proves sensational, offering the most delicious international and local dishes as well as tasty drinks.

It is very nice to read that you felt so well whilst being among us. At Iberostar we try or our very best to offer comfortable accommodation in great locations, your affirmation to have enjoyed all our prime pillars, makes our daily efforts worthwhile. We will be delighted to welcome you back!

Sunny regards,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Island of Hawaii, Hawaii
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 30, 2012

Spent a week here in August..to be honest came home with barely any complaints!

Paid for a sea view room which was fantastic to watch the sun setting over the ocean each evening on the balcony. Had a god view of the pool to if you wanted to people watch in the early evening! The room and bathroom was extremely clean and tidy everyday and when I split a bottle of cider, a maid was on hand very quickly to clean up for me.

Paid for all inclusive and I am glad I did..great choice of foods in the restaurants and plenty of alcohol to pick from. All staff seemed friendly enough and chatty when you wanted to chat.

Reception answered and helped at all time - tried to use our rep however through the hotel for Thomas Cook to book to go to the waterpark one day and they were useless but not the hotels fault. Location was perfect to get out of the hussle and bussle of Kos and tourists tended to get a taxi just coz it was quicker and wasnt too expensive.

Only let down was in the evenings if you did stay at the hotel the entertainment was particular poor - wasnt too much going on. Didnt let the holiday down but was really the only negative I had.

Would highly recommend for a chilled week in the hot sun!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank kinger4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Astir Odysseus Resort & Spa, responded to this review, December 3, 2012
Dear guest,

We would like to thank you very much for your encouraging comments on our hotel and staff. It is always great to receive positive feedback on numerous aspects of the hotel services and installations.

We took good note of your remarks regarding our entertainment. We strive to bring a program that surprises and involves. Our staff dedicates a lot of effort trying to reach each and every guest to participate in the carefully chosen leisure options. We regret that you find that the evening shows weren´t particularly fun.

On the other hand, we are delighted and we want to thank you for highlighting the views, the comfort, and the spotlessness of our rooms, the beautiful location, as well as the quality of our culinary performances and the client friendliness of our outstanding staff. We see that you enjoyed what for us is basic: a stay where you can feel as at home with the great advantage of benefiting from a wide range of services to fully enjoy your holiday.

In Iberostar it is our goal to achieve that our guests enjoy a splendid and unforgettable holiday and phrases like “Would highly recommend for a chilled week in the hot sun” show us that on this occasion we have been successful. This motivates us to keep meeting our demanding quality standards because to us there is no better reward than the affirmation of our guests that they had a lovely stay.

Sincerely yours,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincolnshire uk
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 26, 2012

Went to the Iberostar for honeymoon in September, beautiful hotel, & immaculately clean. No qualms at all, not much to so in the way of entertainment so not great for families but ideal for us.

We had a sea view room which was a fantastic location, literally a 10 second walk to pool outside & 30 seconds to the beach. Before we went we really wanted a swim up room but now really glad we didn't as they were two blocks facing each other and in close proximity didnt look like it got too much sun. Our room was a fantastic size mini bar restocked daily. Very new looking and not tired what so ever.
We had a problem with the tap on our shower, I reported it to reception & went to room 10 minutes later and someone was already there to sort it.

Some of the staff were friendly and some just went about their work and didnt bother you but not eager to talk. Food fantastic too and plenty of choice.

Good bus service into Kos town and only about 15 minutes, only downside was the arroagance of some of the other nationalities who seem to have a problem with queues and manners!!..

Go ...its definately worth the money !

Room Tip: Standard sea view rooms every time !!
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CVG_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Astir Odysseus Resort & Spa, responded to this review, November 27, 2012
Dear guest,

First of all we, we would like to congratulate you once more with your marriage. It is an honor that you chose Iberostar Odysseus Astir for such a special occasion. Thank you for describing with so much details our complete services and facilities. We are delighted to read that you felt welcome, as it is very pleasant to see that with you we have made our goal to offer a really good and relaxing honeymoon holiday.

On the other hand, we are delighted and we want to thank you for highlighting the comfort and spotlessness of our rooms, the beautiful location, and the quality of our culinary performances as also the lovely pools and the helpfulness of our employees when you needed them. We see that you enjoyed what for us is basic: a stay where you can feel as at home with the great advantage of benefiting from a wide range of services to fully enjoy your holiday.

We would be absolutely delighted to accommodate you on your next visit to Greece.

Thank you!

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 9, 2012

Pool lovely, weather fantastic, beach bar sweet, Family superior garden view room - rubbish, paid alot, each night the waiter was rude and in a bad mood. ,twice argued with the manager, booked as it stated dvd in the room, it didn't but they didn't do anything about it , not enough chairs on the patio for a family of 4, rude reception. view in the garden view room 415 is of the beach restaurant toilets - nice. with your window (which was broken) of the maintenance men shed. got offered to move to the room behind, but really a family with 2 small children the upheaval is too much and they could not care less. tried to pay through my credit card where they stated it was blocked, it wasnt' they then said i had spent too much on it, (impossible) spoke to my bank on my return , they hadn't tried as they thought i would not pay my card, scam, all in all rude staff DO NOT GO. no wonder Greece is in the state it is. will never return, my money is best spent elsewhere.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Rainephil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Astir Odysseus Resort & Spa, responded to this review, November 11, 2012
Dear guest,

We are very grateful that you took the time to post your comments. We have read them carefully. Your opinion is very important and valuable. We are convinced that this is the best way to gain your trust for Iberostar. It is our goal to achieve excellence in our daily work and no one better than our guests can indicate us how to improve day after day.

Regarding the room, we would like to point out that we have different types at disposal and we feel sad about your disappointment. For coming occasions, we would like to offer you a very personal booking guidance through our call center or webpage, to make sure you become what you actually desire.

Our staff which is the base to offer the close and personalized service Iberostar is famous for, always attempts that our guests feel very comfortable, well installed and welcome. We lay high value on our employees being guest orientated, as we understand that this is a prime factor to achieve maximum client satisfaction and therefore all staff members are chosen according to a specific profile and additionally they are given appropriate training. Being this one of our main strengths, we are awfully sorry you could not enjoy their professionalism and the incident with the credit card overshadowed your stay.

On the other hand, we are glad to read that you could enjoy our fantastic location, beautiful pool area and lovely beach bar. It is always wonderful that our guest take some beautiful holiday memories back home.

Once more we want to thank you for having shared your opinion, rest assured it will help us to improve. We hope to may receive you soon and surprise you positively offering a perfect holiday!

Yours sincerely,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
s.wales
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 12, 2012

we have not long returned from a wonderful holiday at the Iberostar Astir Odysseus Tingaki Greece, where the hotel was beautiful and clean all the staff were very pleasant and helpful to us especially as I am disabled nothing was too much trouble.
would recommend this hotel to anyone 1st class all the way.
you had a wide choice of food at each mealtime so there was something for everyone.
looking forward to going back maybe next year.

Room Tip: we had a room with a swim up pool, fantastic!
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank terrylynWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Astir Odysseus Resort & Spa

Property: Astir Odysseus Resort & Spa
Address: PO Box 359, Tigaki 853 00, Greece (Formerly Iberostar Odysseus)
Phone Number:
Location: Greece > South Aegean > Dodecanese > Kos > Tigaki
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Tigaki
#1 On the Beach Hotel in Tigaki
#3 Romantic Hotel in Tigaki
#3 Family Hotel in Tigaki
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Astir Odysseus Resort & Spa 5*
Number of rooms: 337
Official Description (provided by the hotel):
The 5-star Astir Odysseus Kos Resort & Spa, located just 5km. from the historical Kos town and 20km. from the airport, is an elegant and luxurious resort. Its contemporary services and facilities include stylish restaurants and bars, conference rooms, 5 swimming pools, tennis courts, climbing wall, mini club and playground, open air theatre, water sports, spa center with indoor pool, outdoor parking, 5x5 mini soccer, multi court, car and bike rental service. All the rooms and suites are equipped with LCD satellite TV, mini safe, coffee & tea making facilities, bathroom amenities and free Wi-Fi access. "Achilleas" restaurant offers delicious buffets for breakfast, lunch and dinner. The "Argo" waterfront restaurant serves lunch and dinner. At lunch, guests can taste Greek specialties as well as freshly prepared barbecue dishes. The restaurant reopens its doors in the evening with especially designed exclusive menus. At the "A la Carte" restaurant "Ithaka", creative dishes are masterfully prepared for dinner. At dinner, dress code is required in all the hotel's restaurants. Beverages and refreshing cocktails are served at the "Sirens" bar and at the pool bar "Dawn". ... more   less 
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Also Known As:
Astir Odysseus Resort & Spa Kos/Tigaki, Greece

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