To me, my experiences at Bulan Madu is only one word, “disaster”
You may see what I look like now from the recent photo.
Our Company held a team building activity at Lombok on June 15-18th and they chose Bulan Madu as a training place.
I was informed that I would live in a spacious villa during the training at Bulan Madu. However when we checked in, the reception informed us that there was no villa available, except for some ordinary rooms. So I was assigned to live in room no 8, which you wouldn’t find from their website - a small room located besides the main road.
This was just the beginning. I was shocked to find out that there was no hot water at night, and the incessant noise from the nearest pub caused me sleepless nights. The next morning when I requested to change room, I was advised that there were no other rooms like what their website had shown. As I am a light sleeper, I had to move to another quieter resort located 15 minutes’ walk away.
The following 2 days consisted of more team-building activities by the Bulan Madu staff (Owner). Here, the biggest disaster befell in my life. We were requested to play a game called “Trust”. The game was designed in such a way that 2-3 people would stand on a mattress. The 4th person would stand outside the mattress and fall backwards onto the mattress. The 3 people on the mattress have to catch the falling 4th person by holding each other’s hands and this 4th person has to trust that he or she will be caught by them. The groups were assigned randomly, with no consideration given to individual sizes and strength and how lucky I was. I was assigned to 3 people team, my team member are 2 men.
When it’s my turn, my colleague and I had to catch this guy who was falling. As we are holding our hands tightly, the impact created an inward force that pushes my colleague and me towards each other, hitting our heads together as a result. The next moment, my vision turned red. My eyes were covered in blood. My face was numb and cold and my limbs were trembling. The collision was so forceful that the skin on my forehead tore instantly, with blood spewing out profusely over my face.
We called for the medic immediately. Unfortunately, there was none on the island. They had to ferry a medic trainee from another island. In the meantime, I could only wait helplessly while my colleagues tried to stop the blood. When the medic trainee arrived, she seemed unapt to stop the bleeding and suggested that I visit the nearest hospital, which is on another island. In the end, I was given unskillfully-done stitches at a small clinic and I had to open and re-do it in Singapore with 15 stitches.
Everything was in a mess. The staffs did not seem to be trained to handle such incidents. No contingency plans were available. It was even more frustrating when the organizer continues to proceed with the next activity for fear of delay when no one was in the mood. It was coconut tree climbing with no safety precaution at all. I was just lying on the nearby ground waiting to see if my bleeding can stop.
After the incident happened, the only word from the trainer is “It’s accident, it happened”.
The next day, we had another activity in which another colleague of mine was hurt when a nail pierced his foot.
When I came back from the clinic on the other island, it was 3 PM, no fresh lunch for me, no arrangement of any transportation for me, even no one there came out to say hello to me. I had to eat the cold spaghetti left over from lunch time and walked 15 min back to the place I stayed, with extreme pain on my head.
The next 2 days, I had a terrible headache and swollen face and unable to take the 15 min walk to Bulan Madu to take a meal. And not surprised by their services, none of them ask.
Like most woman who care about their appearances. I am even more self-conscious than most of the woman. I am extremely particular about my face. When this incident happened to me, my first thought was to rather die. Even 1 M dollars couldn’t buy any wound that I am willing to put on my face.
It has been almost 2 months since the incident happened. I am still sad and furious for not getting any response from Bulan Madu.
I will strongly not recommend that you go to this place. If they are unable to show any basic manner, I really don’t think they would treat their customer sincerely. Not to mention other. Because when the things happen, they will tell you” It’s accident, it happened”.
- Also Known As:
- Villa Budan Madu Hotel Gili Air
- Villa Bulan Madu Gili Air, Gili Islands