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“Indifferent staff”
Review of Good Heart Resort

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Good Heart Resort
Certificate of Excellence
Perth, Australia
Level 6 Contributor
160 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
“Indifferent staff”
Reviewed April 6, 2008

After reading the positive reviews in TA we immediately headed for GoodHeart on arrival at Gili T. We were offered a room at the rear of the property for 340,000 rupes which we took. The room was basic but clean and the bathroom was cute. The room overlooks the rear concrete bathroom wall of the lumbung in front and has no balcony or shelter to sit and read etc - not so good if it rains. We were promised to check into a seaview room in front which was vacated the previous day but yet unserviced. We did this at lunchtime next day but the room had no towels which we requested. By evening there were still no towels - apparently they were still drying. I asked if they only had 10 towels for 5 rooms? Eventually later that evening we asked again and received 2 towels. There are no glasses, tea and coffee etc in the room and they don't seem to keep a supply of any of these for use by guests. Breakfast is lassez faire, served in your room or in a hut on the beach and is extremely average - we didn't bother with it the second day. The couple staying in the front hut previous to us paid 300,000 rupes per night and a lady I met in a restaurant paid 250,000 per night for a front room. This did not worry us at all (it's still cheap), but the attitude of the staff was very slack. The young guy at reception made you feel like you were interrupting his rest time and although not rude, he could obviously not care less. This take it or leave it attitude was not experienced anywhere else on the island and so we decided after night 2 to leave it and stay elsewhere. The rooms do have cold freshwater showers and this was the initial appeal to us, however most places have fresh water in big tubs to rinse off in afterwards and this proved to be just fine. I would not stay there just for the fresh water shower. Location is good, but a little out of town to negotiate the unlit roads on the way home from a restaurant at night. Would not go back to this hotel.

  • Liked — Good Aircon
  • Disliked — Staff couldn't care less
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank juliezzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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253 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Italy
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 26, 2007

Amazing place, highly recommended. All individual bungalows, as close as you can get to the beach (seperated by a dirt road from the sand). The rooms were spacious, clean, and simple. The outdoor shower/bathroom with stone walls was straight out of the movies. Not to mention one of the only places on the island with FRESH water! The staff was great, and breakfast was provided free. Romantic, quiet getaway, and still about a 10 minute walk from the busier pier area. During our free time, we checked out the other accomodations on the island, and were definately happy that we picked Good Heart. I'll stay there next time, and would recommend it to anyone. Although I was tempted to stay more in the central area by the pier, I'm glad we didnt because the cleanest/nicest beach was the one Good Heart was on. Most of the beach by the jetty, and especially south are pretty rocky.
Booking was done through one of the random Lombok travel agencies since they dont have their own website. They had some deal also with Manta Dive, so you could walk down to Manta and pay with a debit/credit card. Maybe Manta could book for you too, I dont know... Most of the bungalows were all the same price, but I was told to request the bungalow in the back with the outdoor shower. Seemed like the largest one, and was tucked back away from the other bungalows.

  • Liked — Outside appearance, seclusion, outdoor bathroom/shower, beach location, FRESH water
  • Disliked — About a 10 minute walk from nightlife, but its a small island so nothing is far.
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank keakua17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Good Heart Resort

Property: Good Heart Resort
Address: Gili Trawangan, West Nusa Tenggara 83352, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok > Gili Islands > Gili Trawangan
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #17 of 242 Specialty Lodging in Gili Trawangan
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Good Heart Resort 2.5*
Number of rooms: 18
Official Description (provided by the hotel):
Good Heart Resort - The Unique Resort at Gili Trawangan, set your leisure holiday at Our Resort with Our Comfortable Luxury Room featured modern - minimalist accommodation in 4 star category on the quiet beach resort area of Gili Trawangan. Our friendly staff will serve and assist you with a Good Heart as our Resort name "GOOD HEART RESORT" to feel as like a home. The Resort is feature a Beach Front View with a white sandy beach along the coastline of 500ha round the island that you can enjoy by foot or cycle and traditional horse car for your unforgettable moment to hunt Sunrise and Sunset tropical beach. ... more   less 
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Also Known As:
Good Heart Bungalows Hotel Gili Trawangan
Good Heart Resort Gili Islands/Gili Trawangan

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