Did Stay 4 nights in a 2 bedroom villa . What a disappointment to at our arrival . Compare to the picture on the web site , our villa was maybe beautiful 10 years ago but time pass and it wasn't the case at our arrival."See Picture". From duty outside area, duty sofa , round down deck , greenish pool to broken safe etc etc.....Most shocking is to have a member of the staff offering us some drugs on our first day !! Regarding the breakfast , wow ! that was something . Look like it was to hard to make just Tea and Toasts every morning ! You can put your order the night before but not just you will get whatever you request ! At the end we just ask tea and toasts.The third day we have the surprise to wake up and see our pool empty. Pump broken or whatever ! so no pool for all day ! Regarding the staffs, they are all nice but not very efficient or professional. The lack of customers service is obvious.
The only positive thing I have to say is the quality of the bed. very good.
So after that, if you need to book a round down villa, far away from everything when u need to hire a cart everytime (50.000) one way, cause the bicycle given are in the worst condition and no lighting, below average breakfast, Bad housekeeping, no change of towel, dirty pool towel, no replacement of shampoo etc etc...That the perfect place to stay! And more important if you need to get some drugs no problem the staff will be happy to help you !
Anyway going to bali twice a years for now 5 years and I can say that was the worst experience I have ever encounter.
- Official Description (provided by the hotel):
- Kelapa Luxury Villas, hidden in a coconut plantation, offers 20 villas with beautifully landscaped gardens and private swimming pools. The villas range from 1 bed to 5 bedrooms. The villas have a fully equipped kitchen as well as a private BBQ service (on request), TV,DVD, in-room safe, air-conditioning and 24 hour security. Gili Trawangan's dive facilities, restaurants and bars are only a short ride away. ... more less
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- Also Known As:
- Kelapa Luxury Villas Hotel Gili Trawangan
- Kelapa Luxury Villas Gili Islands/Gili Trawangan