We came here on our honeymoon. We booked a Lumbug Hut (Room #8), which was very small and the bathroom was downstairs and outside -- not ideal if you ever us the bathroom in the night.
The staff sent us a honeymoon cake but got the name wrong -- I imagine the Angeliques received our cake and hopefully they had a better overall experience too.
With the inadequate room, they offered to upgrade us from the Hut to another room (for a nominal price). We accepted.
The new room (#105) was great and spacious with an indoor bathroom on the same floor, but one problem. I woke up in the morning and found a dead cockroach in the bathroom. It was large.
Then I found a cockroach near the bed. It was alive and it was large. I threw the hotel manual on it. I called and asked them if they sprayed the rooms for these things, and they insisted that they do.
Startled and disgusted we went about our day. My wife went for a massage and I relaxed by the pool. After the message she decided to complain and they upgraded us to the private villa room (no extra cost above the original upgrade) for one night (room #105). It was lovely. The only problem was that the next morning, my wife found another cockroach in the bathroom. We called the front desk. They sent somebody who spoke no English, but he did remove the cockroach. Then they sent somebody else with toilet paper because of a language issue. We tried to communicate to him that the cockroaches weren't acceptable and they needed to take care of it. He finally came back and sprayed the bathroom.
Shortly after, I went to use the bathroom. It seemed fine at first until a big bug (not a cockroach) appeared and crawled into the garden. Then a massive cockroach crawled out of the sink and started climbing the mirror. I retreated to the room, but the cockroach eventually made its way inside on the ceiling. We went outside to the private pool. When I went back inside, the cockroach was dead on the floor.
We decided to leave the hotel and go back to Bali because we didn't want this on our honeymoon. We went back to our original room (the upgraded one) to get our things and leave. There was another dead cockroach there.
When we checked out, they still made us pay for the upgrade. I don't think any hotel in the world with any class would do that, given the cockroach infestation we experienced over several rooms, but they were pricks about it. They knew we were rushing to make the 1100am boat to Bali, so we paid and left.
The main pool is nice but is starting to look old. The other main pool on the south part of the campus is much nicer and less busy.
Breakfast here is terrible. The buffet room is dark and hot and is a zoo, they run out of food and there are line ups for the egg station. Seating and service at breakfast is not so great.
- Official Description (provided by the hotel):
- Hotel Vila Ombak, the first international hotel on the magical island of Gili Trawangan, is a place that balances the comforts of first class accommodation with the natural beauty that surrounds.The Hotel Vila Ombak features the traditional building style of Lombok, and its neighboring islands, to blend harmoniously with the island's landscape.Hotel Vila Ombak is the winner of World Travel Awards as the Indonesia's Leading Hotel 2012, Indonesia Travel & Tourism Awards as Indonesia Leading Island Resort - Lombok 2013, and World Luxury Hotel Awards 2013 as the Indonesia Leading Hotel 2013. ... more less
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- Also Known As:
- Vila Ombak Hotel
- Vila Ombak Gili Trawangan
- Hotel Vila Ombak Gili Islands/Gili Trawangan