Overall we would say this accommodation was good. The photos on their website are very accurate. The staff are friendly. The rooms have hot water which is a huge bonus. The location is in the middle of the main street so very accessible to restaurants, activities, beach etc...
When my boyfriend and I got here the office in Bali had overbooked the rooms so 4 other people had to find alternate accommodation. We luckily got a room.
The apartments have stoves so we were very excited to be able to cook. However, they don't work. We asked to have it fixed but it never was. We have only had our room cleaned when we have asked and they did the bare minimum. We received clean shower towels but no clean tea towels, hand towels, bath mat or a new sink sponge. I don't believe they have even changed the sheets and we have been here 4 nights so far.
After having been here for 2 nights we asked to extend for one more night and the next morning the people in office here had called the office in Bali and okayed our stay for a very reduced price ($50 less than we had originally paid on Wotif) On our 4th day one of the office staff came to our room and said they had once again overbooked our room and could we move to another place for our final night. Unbelievable. After 3 conversations and after speaking to the office in Bali they decided we could stay and I'm guessing the other people were moved to another place.
I would not stay here again due to the massive disorganisation of their booking procedure. You just never know if you actually have a place to stay once you've travelled so far to get here. Granted though there are an enormous amount of hotels to choose from on Gili Trawangan so look around!
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- Also Known As:
- Tropica Exclusive Apartment And Superior Room Gili Islands/Gili Trawangan