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“A true island experience that will blow your mind. A must!” 5 of 5 bubbles
Review of The Trawangan Resort

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The Trawangan Resort
Ranked #17 of 35 Hotels in Gili Trawangan
melbourne
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“A true island experience that will blow your mind. A must!”
5 of 5 bubbles Reviewed January 3, 2014

We are totally hooked. We thoroughly enjoyed the service with the never ending smiles. The rooms are very comfortable & clean. The pina coladas in the the beach huts were exceptional along with the laughs with the staff. We will be back!!!:)

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank borsjebutera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thetrawangan r, Guest Relations Manager at The Trawangan Resort, responded to this review, January 4, 2014
Thank you so much for writing such a lovely review about your experience staying with us. The staff work very hard at improving our customer service and making sure you feel pampered and special. We all look forward to you and your friends returning sometime soon so we can fuss over you again! Safe travels until we meet again.
Regards,
Alan.
Guest Relations Manager
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454 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (74)
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English first
Singapore, Singapore
Level Contributor
91 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed December 31, 2013 via mobile

I chose to stay here based on the good review on trip advisor. Booked via booking.com and got the best deal i suppose.

Prior departing i have been emailing back and forth with the hotel to confirm my booking and an extra bed. Emailing no problem but when we arrived, the room wasnt ready we have to wait for an hour past check in time. We stayed in the superior room (unit 11) at the back. Hotel location if perfect, a bit further from the jetty and trawangan public harbor so you are far from the crowd and noises. However still center enough to the trawangan central, art market, shops etc.

We are a group of 3 staying in the superior room. The room is too small for 3 thus if you are traveling 2 person then it is perfect size. AC in the room works well. tv, dvd player, small refrigerator are provided in the room. Hairdryer will be provided at your request. Bathroom is at the back semi open air roof. Water are strong and hot water works well. The room is quite clean, wooden floor a bit oily from mopping. bed is quite comfortable not hard not too soft. TV channel are limited. Safe deposit box didnt work well in our unit.

There are 2 pools one at the back that we cannot use because it is dirty and no pool cleaning service people at the time. So we were suggested to use the one up front of the hotel. Breakfast area is by the beach, love it! Breakfast menu are english breakfast, huevo rancheros, assorted bread, pancakes, fried rice and fried noodles.

Private beach is only a scroll away from the hotel entrance. Perfect for beach dip and sun bathing. Beach has lots of small corals, suggested you to bring beach/snorkeling shoes.

Sadly on the second night we stayed there it was raining and our room roof leak. Our bed got wet as well as one side of the wall near the electric socket. This is unacceptable. We rang the front office but no one came to our room to help or fixed. Thus we slept in a wet bed.

There are a lot of mosquitoes in the room so we requested a bugs spray from the front office.

Overall, the service in the morning isnt too bad but at night is totally bad.

If i come again, i would try to find a different hotel. However, this hotel isnt that bad. We just happened to got the bad room with bad evening service. The best thing i could say about this hotel is the location and its private beach.

Stayed December 2013, traveled with friends
Helpful?
2 Thank IAmGlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed December 27, 2013

Great value for money and breakfast was one of the best on the island. We stayed in standard room but had some problems with the bed. It felt like it was ready to break. Had to ask for a different room, but as it was full, we had to upgrade. It was worth it. The pool infront of the restaurant was much better than the one on the back.
The hotel is located in a quieter area, so its perfect for relaxation and the staff was really friendly.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Wrldtrvlr2208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thetrawangan r, Guest Relations Manager at The Trawangan Resort, responded to this review, January 8, 2014
We appreciate you taking the time to write a review regarding your stay with us. We have now repaired the bed and we do apologize for the inconvenience. We get constant compliments on our breakfast we offer, the kitchen staff do a fantastic job and we strive to keep improving in all areas of service we provide. We do hope you return to stay with us again. Regards, Alan, Guest Relations Manager.
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Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed December 27, 2013 via mobile

Main question of interest is would I stay here again? Yes, I would but there are a couple of reasons that I only give 3 stars. Some minor things like the cleanliness of the towels and bed sheets. They were not filthy at all but there was a couple of dubious looking stains suggesting that the laundry probably isn't that good. Also the hot water in the shower was erratic at best only made tolerable by the 30 degrees heat outside.
The 2 main issues I had were
- we wanted to extend our stay and found a decent rate on the internet (1.1m RPH per night). When we asked at reception if they could match this deal they told us to go ahead and book online without even trying to discuss a deal with us. Even more frustrating but a better result nonetheless was that on the resorts own website the rate being offered was even better so they could have easily sorted a decent price for me. As it was, I had to go back to my room and make the booking on my phone and go back to reception to check we could stay in the same room.
- they added a bottle of wine to our mini bar bill at 500,000 Rph. When we pointed out we hadn't drunk it they took it off or bill but never apologised or explained the mistake. I got the feeling they just chanced their luck to see if we wouldn't notice.

On the plus side (and the reasons we would stay here again):
Great location and probably the best beach on the island having walked around the whole island. Far enough away from the noise and bustle of the main strip to be relaxing and peaceful yet close enough to lots of good places to eat, massage and dive. It's also only 5 mins walk to the sunset bar where you can watch the sunset over Bali with a nice cocktail.
The breakfast was good and served right on the beach which was delightful. The staff serving in the restaurant were very attentive and really made an effort to remember or names and look after us. The treehouse snugs are a great addition to the restaurant too.
The pool is good and quiet. The rooms were spacious and the ac kept them very cool.
The food was good but I felt that if they turned the music down a little they might attract some more passing trade. Noisy reggae-pop might not be everyone's ideal dining music.
GT is an amazing place that has changed a bit since I was last here 5 years ago but its still not lost its charm. The slight drawbacks we had with the trawangan resort didn't take away from an amazing week on GT and this is why we would stay at this resort again.

Stayed December 2013, traveled as a couple
Helpful?
2 Thank Zwsandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 22, 2013

This resort is truly great value for money. The surroundings are tranquil and beautiful and it only takes a short walk to get to the centre near the pier where most of the restaurants and bars are located. We were three girls who traveled together and shared a deluxe triple room and the room was absolutely wonderful. The room itself was incredibly spacious with all facilities needed and the hotel staff were friendly and helpful. We truly recommend The Trawangan Resort!

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Marianne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thetrawangan r, Guest Relations Manager at The Trawangan Resort, responded to this review, December 25, 2013
Thank you very much for taking the time to write a review about your experience at The Trawangan Resort. We are all very happy that you enjoyed your stay with us and look forward to you and your friends returning soon. Happy and safe travels until we see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 13, 2013 via mobile

I stayed 1 night in standart room. Clean and traditional. Love the bathroom its roofless. Overall the service is good. Found 1 staff is not friendly when serve breakfast. I ordered fresh milk and come out it taste like rotten milk. But the other staff come and say sorry and give the good fresh milk. And also they have a friendly female manager. The location is not far from the crowd. Resto n bar..just a little walk. The quite beach is just accross the entrance and u can freely enjoy the view and wind of the beach..but try not to swim because of so much rockstone that ull find hardly for ur feet to step in. And u can rent a bicycle from this hotel for Rp. 55 thousand for 24hours. Overall i had a great experience with this hotel. Will come back next visit.

Stayed October 2013, traveled with friends
Helpful?
Thank chilipretx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 25, 2013

Thanks for a beautiful time in Gili T. This resort is on the good side of town, not far from the hustle and bustle and good restaurants but also not far from riding around to see the sunset on the other side of the island- the perfect position! We really enjoyed eating our meals and reading a good book up in the treehouse (now I want one of my own). The breakfasts were incredible, love that Lombok coffee! Thanks Mariardi, Bakti, Tari and everyone else who looked after us- you are the loveliest people ever. We will definitely recommend you!

Room Tip: We stayed upstairs which had a lovely view. Make sure to check out the treehouse too!
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BeeRaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thetrawangan r, Guest Relations Manager at The Trawangan Resort, responded to this review, December 13, 2013
Hello again. Thank you for your wonderful review of our resort. The staff are very happy that you enjoyed their service and company so much and they loved having you stay with us too, hopefully to return soon. The kitchen crew work hard at keeping the standard high and the breakfast is certainly a winner with guests. The tree houses are also a big hit, how could you not chill out looking at the incredible view of the rugged Lombok coastline. So until you return again, safe travels from the Management and Staff
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Additional Information about The Trawangan Resort

Property: The Trawangan Resort
Address: South Beach | Pemenang, West Nusa Tenggara 83355, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok > Gili Islands > Gili Trawangan
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Gili Trawangan
#13 On the Beach Hotel in Gili Trawangan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Trawangan Resort 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
Located on the south beach of Gili Trawangan, THE TRAWANGAN RESORT brings a superior level of comfort and sophistication to your Gili Island experience ... more   less 
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Also Known As:
The Trawangan Hotel Gili Trawangan
The Trawangan Resort Gili Islands/Gili Trawangan

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