Unfortunately Gili Palms was a real disappointment on many levels. From the moment, we turned down the dirt road and saw it first the first time, it just didn't look welcoming. The staff were ineffectual - they had us believing that we didn't have a booking even though we were the only ones in the whole place - and all they seemed to do was lounge around watching tv. The room was small and there was no hot water, the bathroom smelt like waste (and had ants everywhere) and there were very little amenities - a safe that didn't work, some towels, no soap. We had to keep the curtains closed all the time for privacy because all the rooms looked out at each other. To top all this off, we woke on the first night to realise we were being eaten alive by bed bugs. My boyfriend was covered in huge welts and when we reported it they offered us another room but we couldn't stay there another moment after that. Who knows what other room might be infected! The staff also wanted us to pay for the 4 nights planned but we decided to just leave and deal with the booking company from then on. Gili Palms contacted the booking company to say we were a "no show" and needed to pay the full cancellation fee. Fortunately the booking company were very accommodating and we didn't have to pay.
Considering the scope of accommodation available to you, I would definitely suggest going elsewhere. I was there with my boyfriend and looking for something a little romantic, inexpensive and comfortable. This didn't fit any of our criteria in the end.
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- Official Description (provided by the hotel):
- Gili Palms Resort is located on the beautiful island of Gili Trawangan which is in a group of three small islands just a few kilometers offshore from Lombok.The resort was built in 2010 and consists of 14 rooms with bathroom, air conditioning, led tv with dvd and our own power generator backup as the supply on the island can be quite unstable.Some of the best snorkelling on the island is located just 100m from the resort. ... more less
- Reservation Options:
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- Also Known As:
- Gili Palms Resort Gili Islands/Gili Trawangan