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“Not what we expected” 3 of 5 bubbles
Review of XQisit Spa

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XQisit Spa
Melbourne, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Not what we expected”
3 of 5 bubbles Reviewed June 2, 2013

We stayed at at eXQisit for 2 nights in May, the arrival was friendly, we were given a glass of water for a welcome drink and then a little rushed into the room. At first the room seemed lovely, but it didnt take long for the cracks to appear. The villa seemed half finished.....or poorly finished with large holes in the roof, unpainted patches and paint marks all over the skirtings. The bathroom was large, however there was alot of hair in the shower and the sink was missing a plug and was a bit slimy where the plug hould have been. The cleaning could use a little more detail. The pool area is nice and private with alot of charm. We were provided with 1 free t-bag and 1 sugar. They did restock this for us after we asked, a good tip is to buy your self a small milk for your stay. We went for breakfast on our first morning and were told " No sorry no breakfast included" then we were told we cold buy a coffee from there cafe if we like, The coffee cost us $70,000 for 2 small latte. We assumed we would have breakfast as were staying in the "luxuary pool villa" we ended up finding a charming bakery to both have breakfast for the same price we paid the for 2 coffee. But what was more strange was the next morning they stopped us and said today your breakfast is complimentary, said we only have 1 choice, scrambeled eggs ok. We were a little confused, we did see what looked like an Australian owner, and the staff were acting alot more proffessional than usual?? The spa across the road is a little expensive and the staff seem to talk about you to each other, wasnt really very relaxing. Overall from all the places we have stayed at all three gilis this was at the bottom.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank scubadan55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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83 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed May 4, 2013

Great experience for the actual service just found it very hard to book as the staff seemed to talk about you while you were in front of them. I was booked in twice for the wrong treatment then told on the third time they couldn't fit me in. Seems to be very unorganized. The actual massage and Manicure and pedicure were great though once I finally got in.

  • Stayed May 2013
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank amyfrank25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kapteijn, Manager at XQisit Spa, responded to this review, May 11, 2013
Dear Amy

I'm sorry that you feel this way and i just want to say that when it gets very busy it is sometimes hard to fit somebody in and they are certainly not talking about you but only how to fit you in.
Normally the system works fine but in some instances if there are people late or no show they have to shuffle the planning around.
I am happy to hear that you have enjoyed you're treatment and we hope the next time you are on Gili Trawangan that you will visit eXQisit Spa again.

We are currently trying to make the booking system better to avoid these kind of issues.

With regards the Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mel
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed January 10, 2013

Rooms were large and very bright. Private pool and lovely outdoor area. The spa was very nice and the cafe with wifi was very handy. Only comment is that the breakfast menu/selection could be improved! Would stay again for sure!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kate A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed October 21, 2012

I hadn't read the previous reviews when we stubbled across it walking by wanting somewhere to stay on our last night on Gili T, it was exactly what we wanted.

I think it has huge potential as the vilas are great - own private hideaway, own pool, outdoor area, nice bed and good bathroom. BUT even though it is new and still being finished there are little things that could make the difference from a 3/4 star to brillaint 4 star.

You don't know who the staff are - lots of wandering around - including the manager (i thought he was another guest) so nice uniforms or even just look like they work there. The mini bar had a price list but was empty - we filled it ourselves! And breakfast is next door at the Dive School, so i would have preferred the option of having it in our room or in the courtyard.

They are building a coffee shop / other area so this took up everyones time but i think they need to focus on the guests that are there.

For my husband and i it was perfect and we had a great time - a hideaway close to the ferry ready for heading back to Bali but i can imagine why the other reviewers wrote what that did.

Room Tip: as far away from the front as possible, we stayed in number 2 which was fine. prices different for f...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Westwood2026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaptein, General Manager at XQisit Spa, responded to this review, November 5, 2012
Dear guests

Thank you for taking the time to put up a review.
All the issues that you have mentioned are being fixed as we speak.
The staff are getting new uniforms ( batik) as well as the manager. All will have name tags so easy to recognize who they are.
We had some problems with the delivery off beverages at the time that you where there but normaly the minibar is always full.
Breakfast will be served again as soon as the new coffeehouse is finished. You can eat in the privacy of your room or in the coffeehouse. For now we still use the breakfast at the neighbours.
We try to do the best to please our guests but we do recognize the things you have mentioned and we are currently training and hiring more capable staff and with that we can start paying more attention to all the details.
As many things in Indonesia it takes a bit more time to get things organized but i promise you personaly that i am on top it.

I hope to see you back soon so you can see the changes first hand.

Thanks for staying at eXQisit villa's & SPA
Kapteijn General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Golden Beach, Australia
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed October 14, 2012

This review is for there NEW SPA....on entry it all looks great, the set up for the SPA is really nice however the faults are huge and out weigh the benefits...the Australian owner needs to take charge and run it with trained staff, over a dozen staff standing around chatting and laughing while customers are trying to relax!! I had to listen to a group of men on 3 occasions loudly discussing maintainence, the lady massage ing me had to stop several times to ask the to be quieter, they went away then come back each time even more noisey & with the owner on one occasion, I paid more to have my massage in the LUXURY SPA so I would be on the quiet side of street but no consideration from owner nor even an sorry afterwards as I heard the manager talk to him about my complaint, very disappointing & not good for future business. I was told by manager that this would not normally happen so I might try it again in the next day or so, I will post another review the. The toilet sink to wash hands was disgusting with so much filth I was almost gagiging again this is ridulous for a NEW spa & staff everywhere just chatting. The bowl of flower water that my feet were washed in was then pushed back under the chair AFTER I had my feet washed in it!, I later saw another lady sit & her feet were put into the same bowl of water! Lazy or not trained , either way westeners WILL & DO notice ALL these little details that do MATTER

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sunshinegoldenbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed October 8, 2011

This hotel has great potention; the rooms are light and spacious and have private pools. All it takes to make it really great is some effort. Most lights were not working, the room (and pool) wasn't cleaned every day and the staff was ok but not really professional. With the right working attitude this place could be exquisite.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Tripper85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 bubbles Reviewed September 17, 2010

Looks very nice on the internet but indeed we was very dissapointed.
Seems if it is runned by young school students or a local gang. The bungalows seems unfinished but yet they charge a lot of money. More or less only a tv and a bed and sofa in the very big room. Nice private pool.
Located next to their home cinema so you have noice until late evening.
No service what so ever. Poor breakfast which is included.
Unfinished and not recommendable.

  • Stayed August 2010, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank TheTrueGreatDane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about XQisit Spa

Property: XQisit Spa
Address: Main St, West Nusa Tenggara 83210, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok > Gili Islands > Gili Trawangan
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #163 of 228 Specialty Lodging in Gili Trawangan
Price Range (Based on Average Rates): $
Hotel Class:3 star — XQisit Spa 3*
Number of rooms: 5
Official Description (provided by the hotel):
Situated on the main road where the bars and restaurants are located on the charming island of Gili Trawangan, XQisit Hotel and Spa provides easy access to the island’s white sand beach. Each villa boasts a private pool with sun beds. Diving and snorkeling trips can be arranged upon request. Tropical-style villas in XQisit Hotel and Spa feature a private terrace, plush sofas and a flat-screen satellite TV. A minibar and a fridge are also among the in-villa comforts. Shower facilities and toiletries are included in the private bathrooms. Operating a 12-hour front desk, the non-smoking property houses a cafe and a spa. Guests can unwind with a soothing Balinese massage or rent a bike and explore the island. For guests’ travel needs, the resort offers sightseeing arrangements, ticket service and airport transfers at a charge. The property is a 200 metres from Gili Trawangan Harbour, which can be reached by a 15-minute boat ride from Teluk Nare Harbour or a 2-hour speed boat ride from Bali’s Padang Bai Harbour. Boat service from Bali to Gili is offered. Every Monday night a neighboring bar has a party until late in the night. ... more   less 
Also Known As:
XQisit Spa Gili Islands/Gili Trawangan

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