We booked 3 rooms for 5 nights starting on my birthday, for my wife and I and two friends. When we arrived off the boat at 12pm (approx 30 minutes behind schedule due to the boat leaving Bali late) we were told we were late and the rooms had been given to other guests!
Now there was no communication problem here as my wife did the booking by phone and she speaks fluent Indonesian - because she is Indonesian. She offered to pay a deposit but the hotel said it wasn't necessary. Not a great start to my birthday celebrations and as it was August it was peak season; mega busy and ramadan so everywhere was understaffed and we knew there would be no other rooms free on the island.
So after shattering everyone's peace and screaming at the manager for 30 minutes he managed to free up 2 rooms for us by chucking out the guests he had just taken in. The manager blamed the double booking on his boss in Lombok and said that was who we were communicating with when we made the booking. However after a little investigation we found out that the boss lived in Europe and the person who we had been dealing with was the guy who gave the rooms away. No doubt he was marking up the rate dramatically to walk-ins and pocketing the difference, hence why he didn't want to take our deposit.
Other than that the rooms were decent enough, although my friend had to sleep on a mattress on the floor because his room had been given away. I've been going to the Gili's regularly for 10 years and this is the worst experience I've had there by a long shot. I wouldn't recommend going during peak season or staying here unless the owners read this and get rid of the manager. The other staff were very pleasant insistently.
- Official Description (provided by the hotel):
- Tanah Qita Bungalows is located directly on the beach front within 3 meters walking distance to the beach.We have 9 Lombok style bungalows, all with fresh hot & cold water, 7 bungalows with air-condition and 2 bungalows with fans.All the bungalows are set inside a beautiful garden thru-out the entire property. Breakfast is included and room service on request.We are located only 10 minutes waking time or 5 minutes by bicycle to the center of town where a wide variety of restaurants, bars and dive shops are located. ... more less
- Also Known As:
- Tanah Qita Hotel Gili Trawangan
- Tanah Qita Gili Islands/Gili Trawangan