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“Good food, TERRIBLE service!!”
Review of Scallywags Resort

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Scallywags Resort
Ranked #2 of 155 Gili Trawangan B&B and Inns
Certificate of Excellence
Perth, Western Australia, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Good food, TERRIBLE service!!”
Reviewed November 5, 2013 via mobile

Had tapas in the afternoon 2 days ago & service was great (was quiet though). We decided to have dinner there the same night, it was very busy by then so we seated down the back. After 15 minutes we had to ask for a menu & service was slack. Food was good, we had pork ribs, lamb shank, 2 giant prawns & squid plus cocktails & the bill came to $65AUD. The following day we thought we would excuse the service from the previous night & try our luck again. This time there was only 2 people in the whole restaurant & we sat near the counter. To my dismay we were completely ignored & after 15 mins had to ask for a menu & then to order!! Shame the service ruined the experience, we ate elsewhere for the rest of our stay.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank Velle27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
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Mermaid Beach, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 1, 2013

Booked this property based on the reviews and yes it is in a convenient location, very close to everything and has a great restaurant on site ( BBQ prawns my partner loved) but I didn't enjoy the rooms. Yes they were simple and clean but the air con kept cutting out and with no fan and door had to be closed to avoid the mosquitos at night we struggled to sleep. Also there is a thatched roof so you can hear the cats and who knows what else crawling over the roof which also kept us awake. The outdoor bathroom I thought I would like but it was was strange brushing your teeth and hearing your neighbours go to the toilet.. and as it was outside it freaked me out at night because of all the stray cats crawling around thinking it would jump on me.

Breakfast was basic, boiled eggs, cereal, bread, sausages, bacon and a chef that would cook you a omelette or fried eggs which was fine - but service at this time was minimal, you could sit at the table for 10 minutes and not have anyone come up to you so we learnt that if you wanted a coffee it was quicker to go to a staff member at the bar and order it as there would be staff floating around but have no idea what they were doing as they never came up to the tables.

The staff occasionally were helpful but some didn't understand English very well so was hard to communicate at times. and we had them organise our fast boat transfer to the resort and back. They organised Blue Water Express to the resort from Seminyak which was perfect and no problems but for the transfer back to Legian, the only information I got out of them was the time it was departing and that it was with Ocean Star Express. After asking numerous times that it was direct and the quickest option and being told yes and asking if we needed a voucher and being told no we were not convinced but what could we do.
Once checking in for our boat departure first thing we were asked is where is your voucher!?! So off they go calling Scallywags as there was no way we were paying again, then after this was sorted we got on the boat and it stops in Ubud, thinking it was just a stop to collect passengers and continue to the Senaggi harbour ( as Ubud was a stop on our first boat trip) we stayed on but then was told by staff that we had to get off as it was the last stop. So ok that is fine it is only a 1 hr drive to Legian ( and we had the transfer included to take us to the hotel) from here but we first went to Sanur to drop off passengers and then to the Denpasar Airport to drop off some more and then finally 5.5 hours later we get to our hotel in Legian. Not happy!!!!! We could have paid 300k ( AUD30) for a private car from Ubud back to the hotel as there were plenty of people there offering there services which we did not take as we had no idea we were going around to all these different locations in opposite directions and wasted so much time.

So be careful of what they book you as we couldn't get a straight answer from the staff when we asked and being a travel agent I would not recommend this property or services to others aside from the restaurant.

Room Tip: We had room 6 but assume they would all be the same as not many rooms being a small resort
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Charek07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 31, 2013 via mobile

My husband and I come to Scallywags to eat whilst staying in Gili T.
Whilst we enjoyed other restaurants and cafes, we kept coming back here for at least 1 or 2 meals a day.
We tried the Scallywags Cheese burger, nachos, crab and asparagus soup, nasi goreng and the yellow fin tuna. All are very reasonably priced and great quality.
Loved the food and the staff, we even had the resident cat come and make himself at home by my feet ♥♡♥
We'll definitely be back next visit xx

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NovaKane8485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 22, 2013 via mobile

My husband and I ventured over to gili T during our honeymoon in bali and wasn't disappointed. Scallywags itself has good rooms. Good sized, modern, clean, air con, outdoor lush bathroom and a DVD player. The hotel also had a lovely pool and sat 5mins walk from the main part of the island and right on the beach. The food at scallywags I believe the best on the island. Great fresh sandwiches, loved the beef pie. My husband and I spent most days snorkelling straight out the front of the resort. Coral is a bit destroyed in some parts but soooo many beautiful fish. I heard people also often spotted turtles. We weren't so fortunate. All up it was a great experience and returned to bali relaxed and happy

Stayed October 2013, traveled as a couple
Helpful?
Thank Elisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
185 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed October 14, 2013

Been to this place twice for dinner and had their Vege BBQ for 55,000IDR. The BBQ portion is huge!!
Another great thing about the BBQ deal is that you get free flow of whatever on the salad bar.
The selection are fresh and claimed to be organic. I love the pumpkin salad but you have to come early as it runs out quite fast!
However their service is abit slow so by the time I get my BBQ veges, I'm already full from the salad bar potatoes, pastas, bread, etc. You can also opt to just pay for the salad bar at 40,000IDR which I think more value for money. Love the ambience here and it's perfect for get together in big group.

  • Stayed April 2013, traveled with friends
    • Value
    • Service
Helpful?
Thank tenuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 2, 2013

Great place to stay if you want a quality hotel as opposed to cheap backpacker digs. We stayed here for two nights and really enjoyed it.

Loved the bathroom which is outside, I even had a shower with a big lizard one evening. The room itself was spacious and very private as all rooms have their own courtyard garden behind a secure door.

Close to the main stretch of bars and restaurants on the Island. Great restaurant and helpful staff.

It's approximately a 10 minute walk from the jetty but grab a horse and cart, it's fun!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hayley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lombok, Indonesia
Level Contributor
3 reviews
Reviewed September 29, 2013

Went there for lunch with my wife,food was good as a small restaurant on the island and also the service is pleasant..
View is incredible, overlooking blue ocean and main island of lombok.
Menu variation is ok, but not excelent.
Definitely recomended to be visited.

  • Stayed September 2013
    • Location
    • Cleanliness
Helpful?
Thank wardoyo w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Scallywags Resort

Property: Scallywags Resort
Address: South Beach, West Nusa Tenggara 83352, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok > Gili Islands > Gili Trawangan
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 155 B&Bs / Inns in Gili Trawangan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Scallywags Resort 3.5*
Number of rooms: 41
Official Description (provided by the hotel):
Scallywags Resort on the beautiful holiday island of Gili Trawangan accommodates guests in stylish comfort at an affordable price. Featuring 6 resort rooms, 4 pool view rooms, 22 garden rooms, 4 ocean view rooms and 5 private plunge pool rooms all light-filled, private and equipped with modern facilities. Scallywags is the island's leader in quality accommodation. We're one of the only resort to offer fresh hot and cold water for showers (+ swimming pool) and 2 generator for constant electricity. Beside an azure sea with a large swimming pool and one of the island's best restaurants, Scallywags will be your home in Gili Trawangan. ... more   less 
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Also Known As:
Scallywags Hotel Gili Trawangan
Scallywags Resort Gili Islands/Gili Trawangan

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