We plan to book 7 rooms for our group in this May. We choose to call direct to the hotel due to limitation on the website. Hotel website also didn't work.
My call was received by reservation. she pick up my phone, she asked what date is my need and without explained anything she just said "you better send an email" and she was so rude, not polite and unprofessional at all. The way she talk is like a housemaid who in charge in the reservation.
I can't believe this hotel can hired this lady to handle for customers ? Very unprofessional.
Service is number one for hospitality business. Bad service is no no.
I will never stay in this hotel. There are still many hotels to stay and have a manner.
- Official Description (provided by the hotel):
- Luce d'Alma is the newest resort to open its doors on the island of Gili Trawangan. This beautiful resort is surrounded by dancing coconut palms and is built around its private 230 foot long pool. Each room has direct access to the pool from its own terrace. If you are an ocean lover for your daily swim this resort's own private beach is just five minutes from your villa door. All the villas are elegantly furnished and come with: tv, dvd, air conditioning, mini bar, safety box, coffee and tea making, fresh hot water shower and bathtub, bathrobe, hairdryer, idd telephone, free bicycles. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Otel, Priceline, Cancelon and TripOnline SA so you can book your Luce d'Alma Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Luce d`Alma Hotel Gili Trawangan
- Luce d`Alma Resort And Spa
- Luce D'Alma Resort & Spa Gili Islands/Gili Trawangan