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“Great Customer Service”
Review of Martas Hotel

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Martas Hotel
Ranked #4 of 157 Gili Trawangan B&B and Inns
Certificate of Excellence
Ostrava, Czech Republic
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Customer Service”
Reviewed October 10, 2012

We were staying with Martas for three nights and their customer service was outstanding. Before we even arrived, Joanna helped us with many enquiries and booked for us airtickets to Lombok with Lion Air who does not accept foreign credit cards.
We were picked up at the port and given and thorough introduction to the island with map and tour/rental options. The staff was always very helpful, brought us breakfast to our room, just perfect.
The only thing that surprised me was the salt water coming out of the shower, but this comes with the island. You can certainly get cheaper place in Gili T but if you want to treat yourself, Martas' is the place.

Room Tip: On Friday there is a party night at Rudy's. If you are not planning to go you might want to take...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katerina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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482 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
newcastle
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 8, 2012

wented to gilli t in late june stayed at martas for 3 nights was going to be 5 in family unit , found the unit very good ,clean ,plenty of room and bathrooms huge, breakfast was excellent , nice people to share a holiday with , now why we only stayed 3 nights , on the 3rd day after joananna had organized a cake for my wifes birthday (she had to go to the other side of island to get)good cake too, we went for a bike ride my wife fell off, breaking her tib fib and disocating her ankle ,we got her to villla obak , and I went to see joananna, to help us ,joananna came to the clinic organized to get my wife to lombok ,done every thing and looked after the kids while I was with my wife over night in lombok , what a wonderful person , so no wonder her motel gets such great reviews with this kind of good will towards poeple she had just met ,cheers brett

Room Tip: family rooms great
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  • Stayed June 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank hybo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Manitoba
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 7, 2012

I stayed in the family room with 3 friends and it was beautiful. There is a large bathroom and bedroom on the main level and a loft-style bedroom with a large king-size bed and a small bed on the second level. The second level was very spacious and because it was so open we spent most of our time relaxing in this room. It was very clean except that they did not refresh the rooms on a daily basis so we had to ask for fresh towels/toilet paper/etc. The breakfast that comes with the room was really good - only a few basic choices but they all come with coffee/tea, juice, and a fresh fruit plate which was always nice. Overall, we loved it here. It was very comfortable and a little bit off the main road so it was quiet and peaceful.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DG_Winnipeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 1, 2012

We stayed on the lovely Gili Trawangan for three nights and were lucky to stumble across Marta's online.
The two story bungalows are clean, simple and well maintained - as is the whole place. Joanna and her staff were more than happy to assist us with anything we need and helped us organise a snorkelling trip and managed to get us some cheap tickets on the fast boat to Bali.
Breakfast was simple and good and available all day.
Yes, the nearby mosque is incredibly loud, but that is a small price to pay for a great stay.

Room Tip: Remember your earplugs ;)
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  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank reneelouise27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 27, 2012

First things first when it comes to Martha’s - the place and owner (Joanna) are super-friendly and helpful. It’s like a dream to be in contact with Joanna and staff from the first request to arrival, your stay and departure. They will help you with whatever you need and with a smile!

The place itself is simple but charming. The rooms are very clean and with the added bonus of lovely terraces and new TV and DVD player in your room. A word of warning though if you are a bit sound-sensitive - the place is close to the main street and three days a week there is a party/night club that lasts until late (3 am) and is loud. Also the mosque is close and the prayers can be followed from bed.

Best –Owner and ambience

Good – Clean and comfortable rooms

Not so good – Noise levels

  • Stayed September 2012, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank TheSymmons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Quebec, Canada
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 24, 2012

Owner operated this really well manicured and smooth running place offers quality/ price accommodation. We meet the owner who was soooooo helpful in guiding us topics such as shipping stuff back home to boat schedule to other resorts To go to! The staff is well trained and we notices that her caring nature extends to her staff too( not always the case in expat owned and operated business)
There were a few loud OZ teenagers ( young adults acting like they've just been released from jail) which dampened out enjoyment of the pool area and magnificent porche lounger... But this was nObody's fault but excess alcohol .

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marc P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 20, 2012

The beginning was right - from the transport arranged from Lombok Airport to Gili Tranwangan. Martas offers a very cozy and homely feeling where being laid back and relaxing comes naturally. Be it the unassuming small pool or the wonderful filling breakfast or the smiling staff. The best part was the porch with the wooden blinds and the house cat.. Built in a duplex style, the rooms are basic, but comfortable. Joanna was nice talking to.
Also, its right there in the center of the island without listening to the commotion or noise during night. Not very comfortable walking across the island after a few drinks, if one stays at extreme ends.
Given that the above comes at a very value for money package, would stay back here again if in Gili.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mj_musafir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Martas Hotel

Property: Martas Hotel
Address: off Main Street, West Nusa Tenggara 83352, Indonesia
Phone Number:
Location: Indonesia > West Nusa Tenggara > Lombok > Gili Islands > Gili Trawangan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 157 B&Bs / Inns in Gili Trawangan
Price Range (Based on Average Rates): $
Hotel Class:2 star — Martas Hotel 2*
Number of rooms: 10
Official Description (provided by the hotel):
Set amidst lush tropical gardens, just a stones throw from the main hub of island activity, Martas offers a collection of beautiful 2-storey detached bungalows situated around a central swimming pool. Mixing traditional Lombok design with modern comforts, each bungalow features carved wood and natural stone decors, air-conditioning, king-size bed, private bathroom with fresh hot water shower and free toiletries, flat-screen TV and mini fridge. Larger bungalows for families and groups of friends are also available. ... more   less 
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Also Known As:
Martas Hotel Gili Trawangan
Martas Hotel Gili Islands/Gili Trawangan

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