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Alua Miami Ibiza
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Reviews (3,303)
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Reviewed September 1, 2013

Just returned from a two week stay at the hotel Miami in Es Cana and can honestly say we enjoyed every minute of it. We were always made welcome by the reception staff, restaurant / bar staff, maids and the animation team, who I have to say were exceptional. Rooms were small and basic but for the little time spent in them this did not bother us at all. Food was a good quality, varied, plentiful and hot. Pool area was kept clean and the waiters were often seen collecting cups, saucers and plastic drink cups. It's true to say if you wanted a good pool side sunbed then an early get up was most definitely needed. One word of caution is that by the new pirate ship / children's play area, the pathway leading to it was vey slippy and we saw lots of trips and slips by children and adults alike. We did mention this to the rep who appeared to be surprised at our concerns, which we found hard to believe as we saw at least two or three accidents each day during our stay. Having the beach on the doorstep was fantastic and most days we took a lazy stroll along the beach front which was very welcome and relaxing. Would we return to Es Cana, most definitely. Would we return to the hotel Miami, well if our children were younger then yes, but ours are now a little too old for a wonderful hotel that is most definitely geared up for families with younger children. All in all we had a wonderful time and would like to thank everyone at the Miami who made our holiday a great one. Special thanks also to Frankie, Jasmin and their lovely family who made our holiday complete. We will definately keep in touch !!!

Stayed: August 2013, traveled with family
5  Thank Handfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Alua Miami Ibiza, responded to this reviewResponded October 2, 2013

Dear Handfamily. Thank you very much for your comment and for recommending our hotel to families with children. We are pleased to hear that you enjoyed "every minute" at our hotel, as well as to hear that you liked the resort of Es Canar. We will also forward your kind comments about our staff onto the staff of the hotel.

On the other hand, we take special note regarding your comment about the new splash pool. All your comments help us to improve.

We are looking forward to seeing you again at any of our Intertur Hotels.

Best regards
Intertur Hotels Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2013

Just returned from a weeks half board with wife and daughter(6) at the Miami es canar.
i had read a few reviews before booking so knew a few of the issues before arriving.On the positive side these issues did not spoil our holiday and still had a great time.......if only the hotel WOULD LISTEN TO THEIR FEEDBACK this hotel could be superb.
Firstly,was hoping that checkin would be swift and hassle free as we arrived at stupid o clock in the morning.alas there was 2 guys on reception who didn't know what they were doing and insisted on trying to deal with multiple guests at once instead of one at a time and just confused the matters even more and didn't know where they were up to with each guest.i was given somebody elses keys passports and all inclusive wrist bands until i put him right.what made things even worse was there was 2 guests who had arrived just before us that had not been allocated a room whatsoever due to overbooking(true from earlier reviews)im pretty sure one was been offered all inclusive as a sweetener for the remainder of their holiday.
Room was adequate,just big enough for the 3 of us with bathroom including bath and a powerful always hot shower.flatscreen tv with bbc1 itv and skynews.room was cleaned daily too.no problems there.safe i think was 3.50 euros a day .
We ate in the restaurant every day but one for both breakfast and dinner,this can be very trying if you time it wrong....you need to be early or late for both as its mayhem otherwise.nevertheless theres always plenty of food always being replenished.we all enjoyed the food and that includes a very picky child,just enough variety and good quality.there is a drinks offer of 2.50 per person per table and you can drink as much as you want with their tiny glasses,beer, wine, juices water.if you choose not to do this they will give you a drinks list,if you don't want either they take your glasses away so you cant even get a glass of water with your dinner...this isn't the case at breakfast though where drinks dispensers are open.
The pool area................its simply not big enough for the size of the hotel.nowhere near enough sunbeds for everyone and if you weren't up before 6ish theyd all been taken despite the rules being there for all to see.surely if you have rules you have to enforce them.we refused to get up at that time while on holiday but had no choice but join them in the sunbed run on the last day as had to check out with a late flight.felt very sad to be honest but unless you do it youv got no chance of a sunbed.its very frustrating to see all the sunbeds taken but no sign of people using them all day......this could be rectified by the management very easily.if you don't fancy this you can hire sunbeds on the beach just a few steps away for 5euros each.there is another beach that's cleaner with some hefty waves about 15 minutes walk away if you go out the back of the hotel pool and turn left and follow the coastal walk.much better
the daily entertainment team work very hard and try to get everyone involved without being pushy,daily waterpolo was great fun,killer pool and darts,shooting etc and the 2 guys that run it are very likeable chaps,credit to the hotel.great kids club too.the night time stuff we didn't really stay for as was too overcrowded and a bit claustrophobic so we wondered into town most nights.had some great entertainment at charlies bar which we all enjoyed,quizzes,bingo and an act on each night followed by a disco.there is also a good bar out the front of the hotel that do good cheap meals and drinks,football on and free wifi.had a few (very)late night drinks with hotel guests on the way home from town lol.
Overall we had a great time but wouldn't stop again at peak time.

  • Stayed: August 2013, traveled with family
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1  Thank MeganRae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Alua Miami Ibiza, responded to this reviewResponded October 2, 2013

Dear MeganRae. Thank you very much for your comment. It's a pleasure for us to receive all your feedback in order to improve our services and facilities. We are happy to hear that despite the inconvenience you experienced you enjoyed your stay at our hotel.

Regarding your check-in time, we will investigate all what you say about our staff in order to improve our customer service. On the other hand, regarding what you comment about "guests before you", sometimes it happens that all rooms are fully booked and we offer the same quality accommodation in another hotel (always giving a compensation for the inconvenience).

We will also try our best to improve the sunbed situation. However, please be advised that there are enough sunbeds for guests at the hotel (including pool area, splash pool area and solarium). Also, it is not possible to reserve sunbeds by our guests (it is noticed in the pool area). However, staff is not allowed to take the towels away.

Once again, we will do our very best to improve all what you comment and we hope you give us the chance to accommodate you again in the future.

Best regards
Intertur Hotels Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2013 via mobile


Recently stayed at the hotel miami and wasn't disappointed one bit. The location is perfect it is directly on the beech.All the hotel staff are well mannered and helpful.The food was of a very high standard,and well presented.My daughter didn't join in many of the kids club games so I can't really comment on the panda club.I did do a lot of the adult activities,the two entertainers Tibor and claudiu never stop they are constantly doing activities and do make a big difference to hotel.
I would highly recommend this hotel to anyone who is looking for a family holiday

  • Stayed: August 2013
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Thank timeastwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Alua Miami Ibiza, responded to this reviewResponded October 1, 2013

Dear timeastwood. Thank you very much for your comment and for recommending our hotel to other users on Tripadvisor. We are really pleased to hear that you had a fantastic holiday at our hotel as well as to hear that you enjoyed at the resort of Es Canar.

We are looking forward to seeing you again in the near future.

Kind regards
Intertur Hotels Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2013

Again, another amazing holiday at Hotel Miami, this time I took my parents. Timor and the team are at the heart of this hotel. They make the ads amazing full of fun and laughter. We will all be back next year just for the animation team! My boys loved them. They cry when it's time to go. It or leads an excellent team and understands the children and the adults what a credit to the hotel! He is smart, funny and knows what makes a good time, Please be there next year Tibor. Well done Miami.
The food is excellent and credit to the chefs. Only down side is the fight for sunbeds. We couldn't beat them so joined in the 4.00 in the morning of putting towels down! Management are great, reception a little slow at times but overall brilliant time and met some guests who we now class as friends. Will be back next year with more family, hoping animation team is the same as they were FANTASTIC x

Room Tip: With children? Go for the apartments ( ground floor)
  • Stayed: August 2013, traveled with family
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1  Thank Vicky G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Alua Miami Ibiza, responded to this reviewResponded October 1, 2013

Dear Vicky G. Thank you very much for your nice review. We are glad to hear that you enjoyed once again your holiday at our hotel but we are prouder to hear that our animation team makes your holiday. We will forward all your kind comments onto the animation staff (especially onto Tibor).

On the other hand, we take note regarding your comment about the sunbed situation. All your comments help us to improve our services and facilities.

We are looking forward to seeing you again next year!

Best regards
Intertur Hotels Team

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Reviewed August 29, 2013

Have just returned with our family group of 9.
6 Adults(2 of which were Grand parents) and 3 girls Aged 8,5 and 2.5
Really had a lovely holiday, it was busy and with lots of children around quite noisy but not at all overbearing. Everything about the Hotel for the price we paid was superb. Staff were exceptional always cheerful and very obliging if we wanted anything. We were left to enjoy ourselves no petty rules the Hotel were more interested in us having a good time than imposing restrictions. Location was excellent as were the facilities. Very clean.

  • Stayed: August 2013, traveled with family
    • Value
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1  Thank ronnieocarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Alua Miami Ibiza, responded to this reviewResponded October 1, 2013

Dear ronniecarter. Thank you very much for your comment. We are pleased to hear that you had a lovely holiday with us and proud to hear that you found everything superb at our hotel.

We are looking forward to seeing you again very soon.

Kind regards
Intertur Hotels Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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