We visited sandy beach in May 2014. I have waited to put this review on as I have been waiting to hear back from Thomson regarding our terrible stay. My husband and I decided to go in our first family holiday with our one year old son and we chose Aquis sandy beach in corfu as it appeared to fit all of our criteria. On arrival, our room was damp and smelled like it hadn't been ventilated all winter - by the end of the holiday we learnt that this was because there was no ventilation in the bathroom and that the shower enclosure leaked. On opening one of the bed side table drawers, I found two pills rolling around inside!! I was horrified at the thought that my son could have found these first being as inquisitive as he now is at the age of 1! It lead me to question just how well the room had been cleaned - under the beds were filthy and I hated having to let my son crawl around! I tried ringing the reception to ask to be moved but our phones weren't working! I found out that they had a problem with a number of phone lines and they had not been fixed! If I had wanted anything, I was told to walk to reception!
We had also requested a room with a bath, which we did not have. I again asked to be moved because of this reason but was told by reception that there were no other rooms available. I was instead given a dirty baby bath that I had to clean myself before using.
The worst part of it all was that one morning I lifted my son up from the floor to my bed. To my horror, a large metal bed spring was protruding from the mattress and cut through my sons pyjamas and leg! We had lots of tears and I was appalled this could happen! We reported this and I was apologised to by the customer liaison lady who said it would be dealt with whilst we were out. I was later informed thee were no new beds and that a blanket had been wrapped around our mattress! I can imagine that this is still the case and I hope nobody else has experienced the same injury because of it as it could have been much worse for my son. To apologise, they were going to leave something in the room. On returning, we found two pieces of fruit that had been taken from the all inclusive restaurant, wrapped in cling film, and placed on our table! I was bewildered how they thought that was any fit apology for my sons injury,
Additional problems included finding mouse dropping on our balcony each morning which room service simply brushed away - however I would not let my son toddle on the balcony during our whole stay, what a shame seeing as we had paid extra to get a sea side view! He also cut his hands with glass that had not been cleared up in the restaurant; the high hairs were always filthy and I had to ask for them to be cleaned before every use which was done with a dirty cloth.
We were incredibly disappointed with the food at the hotel, not up to standard and we ended up eating out on the second week. The restaurants down the road were lovely, clean and with really yummy food! What a shame the hotel couldn't do better!
There were three pools. The one closest to our room had dark brown plasticky boards around it. These got ridiculous hot in the day and you couldn't walk on them. Not at all suitable for children. The gaps tween the boards were dangerous (they later filled these with expanding foam!?) and by the steps there was a large pot hole which they had put a parasol into to stop you falling in! It's was completely ridiculous with children!!!
We did report every one of our concerns and the best we had was the orange and apple on the table and a few more visits by housekeeping! The best part of the holidays was the flights, which were on time and comfortable. Thomas Cook in particular was fantastic and we would readily fly with them again.
I am so upset by our holiday. We had been really looking forward to our first family holiday together and yet I wanted to leave after the first day. I am so disappointed. I have emailed Thomson three times now and have not heard anything back from them. I am devastated that we wasted our money on this horrific holiday!
- Official Description (provided by the hotel):
- Aquis Sandy Beach Resort acquired by Aquis Hotels and Resorts from the summer 2009 onwards. It is an extremely family friendly property, located on the sandy beach of St George South West, Corfu. Apartments will be refurbished in order to achieve the highest standards of hospitality and comfort. ... more less
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- Also Known As:
- Aquis Sandy Beach Hotel Agios Georgios South
- Palm Beach Corfu
- Hotel Aquis Sandy Beach
- Palm Beach Hotel Corfu
- Aquis Sandy Beach Resort Corfu/Agios Georgios, Greece