The breakfast was good and the location was excellent.
Even though we had booked two rooms in December and requested sea view and balconies, the rooms were not adjacent and one of them did not have a balcony.Neither of them was a sea view room.The manager had called me in March and specified that they allocate rooms a week in advance and she could not guarantee that rooms with sea view would be allocated.I don't undersatnd that system and I think that it isn't effective as I specifically requested the rooms and we were there for 9 nights.
The rooms were too hot and the fan did not make any difference.There was a cockroach in the room the first night we were there, but they were all over the island! The worst aspect was the attitude of the reception staff.They simply shrugged their shoulders and said 'I don''t know' to any questions that we asked.Appaling service for 100 euros per night!The cleaners did not replenish the soaps and even though we made a request at the reception desk, it still did not happen.
This is the worst customer service we have ever received and we stay at a lot of hotels all the time.Staff are very disrespectful and everything is a bit of a bother for them.I am not fussy at all and as a matter of fact it is the first time I complain about a hotel.The attitude of the reception desk staff is simply unacceptable.
I would not recommend this hotel to anyone!
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- Also Known As:
- Figueretes Hotel Figueretas Ibiza
- Hotel Figueretes Ibiza/Ibiza Town