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Apartamentos Playasol Jabeque Dreams
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Reviews (125)
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All reviewsmin walksea viewfresh towelsperfect locationlong weekendpool areabossa
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Reviewed June 25, 2012

If you're looking into staying at the Apartamentos Playa sol, being number I or II, click away and book another hotel, like the Mare Nostrum for instance which is cheap and always nice. I made the mistake of booking a room at this hotel, and yesterday at the end of the day and end of our stay, we came back to a LOCKED room WITHOUT our bags inside it. Hotel staff maybe.

Bags were ready to go for the flight which was in 4 hours, they had everything inside: camera, clothes, money, etc - it's all gone. We went downstairs to reception and the manager man was stupidly unhelpful and really blase about it. He called the police, spoke with them in a soft calm manner as if it was nothing, and turned around to us and said that the police was busy they couldn't come until the morning (when we would not be there anymore). Then he called the security guard who refused to accompany me and my friend to at least knock on rooms and see if our bags were anywhere. Unhelpful, dodgy staff, we are heartbroken and actually broke with a combined loss/damage of 4 thousand pounds in stolen goods. Then they said "yeah it happens all the time, there were two other robberies this week here". Thanks for letting us know!!

this is ABSURD in our day and age - please don't stay in this hotel, for your own safety.

  • Stayed: June 2012, traveled with friends
    • Service
4  Thank BPetroff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2012

I'm unsure of how to rate this. On the one hand, the view was gorgeous (sea view) and the location was ideal. However, the staff...they were very rude and unpleasant. The room was ok but it was tolerable. All of this would be fine but this is the thing that brings my entire view of this hotel down.

The maid entered the room while we were asleep once and she attempted to enter another time but, thankfully, we had locked the door. This did not deter her because she kept trying to open the door by banging it and shoving it. Finally, she gave up. In no way is this even remotely acceptable. For all we know, she entered the room while we were not there. I have never experienced something like this and I am completely appalled. This should never happen.

I wouldn't recommend it based on this but the view is gorgeous.

  • Stayed: May 2012, traveled with friends
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3  Thank Cnbacchus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 27, 2012

Dear Guests,
First of all we world like to thank you to dedicated part of your time to let us have your opinion about our Apart-Hotel Playa Sol II.
We really apologize for the poor attention you received. We will improve our efforts to give the due service to our customers.
We also appreciate the good description you did about our establishment and we thank you for it.
We will be happy to receive you again in the future.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2012

Very helpful and friendly staff, was upgraded to a sea-view room without even asking them.

Room was top notch with a full kitchen area and table, great location in-between Figueretas and Playa Den Bossa.

Room Tip: Sea views are really good.
  • Stayed: June 2011, traveled solo
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Thank Storfmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2011

this place BAD.... from the moment we arrived everything was wrong.... i had booked for the 22nd and they made me pay for an extra night ..... i was sooo tired upon arrival at 3am and really needed to get to bed and they took advantage of that... airconditioning did not work, we changed our room it took us two sweaty nights to do so and when we went to the other room again the aircon didn't work... people at the reception are rude and will not help u with anything.... i asked the girl at the reception to call me a taxi and i was almost attacked by her.... do not be fooled by the price.... this was one of the worst places i have ever seen

  • Stayed: June 2011, traveled with friends
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5  Thank faramara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anto38, Director de Recepción at Apartamentos Playasol Jabeque Dreams, responded to this reviewResponded July 17, 2011

Dear Mara,
we are really sorry about your disappoint to our establishment. We always work hard to improve our service and to give satisfaction to our Guest.
We hope that you accpt our apologize and give us another chance in the future.
We ensure you to keep attention to your Wishes.
Kind regards
The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2009

When we arrived at Playa Sol II we checked in and signed all the forms and paid for our stay. Money was being dealt with by my friend and she accidentally left her money wallet on the counter - she realised this the next morning to speak to the receptionist who was now different. No money had been left, we went back time and time again and kept on at them and even asked to see the CCTV - one of the other receptionists then told us that they had seen the male receptionist take the money off the counter - since this incident he had called in sick everyday!! The manager told my friend that he would not reimburse her then and there as he needed both sides of the story - even though we were leaving (why he needed both sides of the story when the evidence was clear is beyond me). We left with the manager's number and email address and his word that he would get her money back to her.

Since coming back to London he has dodged her calls and emails have bounced back. The man who runs this hotel is not honest and neither are the awful staff.

  • Stayed: July 2009, traveled with friends
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5  Thank playasolsteals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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