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44 - 49 of 99 reviews
Reviewed August 4, 2004

We planned to stay at the Ventana this summer for 7 nights and booked the room directly via internet. When we arrived we found out that reality coudn't keep up with the pictures and the reviews in the internet. We had booked room no 302, which seems to be their figurehead. In fact the room was really small and the drapery on the ceilings was old, unwashed for years and had a strange smell. Although we had booked directly with the hotel and on the homepage they emphasize the quiet location no one had ever informed us that a youth jazz festival (!) would take place in the castle across the street of our hotel exactly during our stay. The festival lasted 4 days of our 7-day-journey, from appr. 8 pm to 2 am and some of the bands that played were really miserable. Sure, we didn't go to Ibiza to sleep but if you want to relax in the evening or gather some sleep for the party-night loud music is really annoying! And although the hotel must have known that this festival would take place they didn't say a word to us!!
Beside that "Jazz"(?)-Music there was a tedious mechanical noise during the night, maybe from the fume hood of the kitchen. The next morning we told them the problem but they had no idea where the noise was coming from and couldn't help us any way.
It had been previously agreed on in our reservation that we have to switch into another room after 5 days, because room no 302 was reserved for another couple. They always assured that room no 101 is as beautiful als no 302 and so this had been no major problem for us.
When we had checked in on the first day nobody had reminded us that we would have to change the room and so we had assumed that the problem had been settled and we could keep room no 302. However, after a long Ibiza-party-night we got a phone call at 11 am that we have to leave our room this minute, the new guest would arrive the next hour. We took our belongings and brought them to room no 101 and stepped into a room that was even smaller, on the balcony you could look (and grab) directly on the dishes of the people in the restaurant, the outer balcony door couldn't be closed and the safe didn't work. Thus, we asked for another room but were told that all of the other rooms were occupied. Our question for a reduction was refused by the front desk and the manager repeatedly refused to talk to us in person. Since the front desk was not able and willing to find a solution to the problem we finally checked out and switched to the El Palacio Hotel. Since they only had an appartment available we had to pay additional € 70,-- per night.
However, the Ventana refused to refund this amount, which was caused by their incapability to fulfill their contracutal obligations.
Due to this circumstances we cannot recommend this hotel.

6  Thank pinkelvis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2004

A beautiful small hotel with a very personal feel. I would recommend the front rooms at slightly more cost but worth it for the views. The roof terrace was great for evening cocktails and breakfast but watch your head as you go up the step stairs, I managed to crack mine on the low beam! Fantastic location, walking distance to all the town has to offer. If staying again I would not hire a car as the parking was a real problem plus taxis are readily available with good bus and boat links to the beaches. To sum up, a perfect place to stay for a few days in Ibiza, urban Boho in the sun!

Thank Jlolovett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2003

Probably one of my favourite hotels that I've ever stayed in.
Expensive, even for a small room overlooking a back alley, but full of traditional character, friendly staff, great location in Ibiza Old Town, and the best thing was a private canvas-covered roof terrace with views over the rooftops of Sa Penya and the harbour. Difficult to park, and you need a token for car access behind the old town walls during high season. Great restaurant downstairs.

  • Stayed: September 2001
    • Value
    • Rooms
    • Cleanliness
    • Service
5  Thank moomingirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2018 via mobile
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Stayed: June 2018, traveled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2018 via mobile
Google Translation

Stayed: June 2018, traveled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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