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All reviews sister hotel large apartment sea view hot water free wifi costa adeje oven supermarket gym microwave americas
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1 - 6 of 89 reviews
Reviewed September 23, 2018 via mobile

Hi,

I have been in the apartment from 15th to 16th. The apartments itself were totally worth it. It's a good place to spend some time with friends and pets.

However, there was a huge (massive) problem with the restaurant staff, service provided and food. The restaurant has two menus for dinner (different that was said in the web page - buffet), one offering the specials and the common menu - you cannot order different plates from different menus, must be only from same, or only specials from the day or only from the common menu, that includes paying extra for some plates - you also pay the drinks a part, for example, one glass of coke was €2,30 (if I'm not wrong) the glasses came already fulfilled, my friend and I ordered water and the bottles came opened and with different levels of water, that was really strange for us.

The attendance provided by the staff was really unrespectful in my opinion, they didn't know what they had to offer and the food arrived late.

In the breakfast we can take a limited kind of food, there was not a diversity but it is not that bad at all. The only problem was we arrived at 9h30 and the buffet goes until 10h for that it seems reasonable that we cannot enter after 10h but we should be able to take some food after 10h. My friend tried to take a simple toast and the staff said to her to retrieve it back as it passed 10h that was the worst part of the experience.

Now the administration says we put some private music loud on our table and they advised we are not allowed. That's not true, we didn't were advised to pause any music as there was no music playing in our table, I think they should review seriously their staff. Just for that I will give 1* and not recommend it to anyone.

Date of stay: September 2018
Trip type: Traveled with friends
Thank Fepifavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticHoliday T, Director General at Albatros Apartments, responded to this reviewResponded November 26, 2018

Dear Client

You are making the same reclamation now 3 times.

We have already answered you in Spanish. Now you are writing in English to make us more harm. Bad trick....

We are a serious hotel, and believe that we take our clients and complaints very seriously. This is not serious.

Best regards
Charlotte Abildtrup
Man. dir

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2018

The apartments are dated but spacious. Cleaned every 2 days with clean towels and bedding. The apartment pool is more of a long plunge pool - the bathing area is tight - and in the shade. The sister hotels pool is lovely and guests can use it. The restaurant under the apartments is not so good. The food is bland and the service is dire - also closes as soon as they can - we got refused a drink at 10:10 due to the wanting to close! The resort is cut off from Costa Adeje - it’s actually in Callao Salvaje - (6 miles away) and inaccessible to walk, busses take approx 30 minutes and a taxi will cost €15 each way. The resort doesn’t have a lot - some lovely restaurants - but no entertainment. Not much to do in the daytime either. Clientele of the resort is much older people. At 50yrs old - I felt like the “young stuff”

Room tip: 12c has a sea view
Date of stay: September 2018
Trip type: Traveled with friends
Thank Jill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2018 via mobile

We stayed in the large apartment 110m2 which was great. But unfortunately we didn't have sea view because between the balcony and the sea was another apartment building.

The apartment building has its own pool which is quite narrow but OK. Another nice pool and children pool can be used in the Atlantic hotel. Atlantic hotel also offers free gym, ping pong and we'll equipped kids room.

The rooms where cleaned quite well, only the floor could be cleaned little bit better. If you don't wear shoes you get your feet dirty quite soon.

I would otherwise recommend this accommodation and would return again.

Date of stay: August 2018
Trip type: Traveled with family
Thank Petr S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2018 via mobile

We have just stayed at the albatros for 10days. It was one of the cheapest places in the area.
The apartment was spacious and clean.
A little dated but that was fine for us.
Living area with couch and TV.
Free WiFi with great signal.
Kitchen with fridge, oven kettle etc.
Only thing we missed was a microwave.
Great balcony with sea view.
The shower is not the best. Water temperature and pressure constantly fluctuates and hot water seems to run out after 5mins.
The apartments were generally quiet but some nights we had very loud neighbours, so the earplugs went in.
The perk is free access to the atlantica sister hotel.
We used their pool area, gym, and sun terrace. The staff are super friendly and helpful.
Callao salvaje is a quiet area but has several restaurants and a super dino across the road.
Definitely go to casa Maria for a meal, it was excellent.
And the 473 bus (outside nebula restaurant) will take you to Costa adeje/americas/christianos for €2/3.

Date of stay: May 2018
Trip type: Traveled as a couple
Thank BamBam1909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticHoliday T, Gerente at Albatros Apartments, responded to this reviewResponded July 14, 2018

Thank you so much

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2017 via mobile

Went to Albatross Apartment only to find building work going on week com 24th April. Also the lure of use of facilities at Atlantic Hotel was non existent due to being closed for refurbishment which meant we had no option but to hire sun beds at the beach extra cost of 12 Euro per day. Back to the building work at apartment this went on all day not very relaxing if we had been pre warned by agents we would have changed accommodation. But no one contacted us regarding both issues. Both me and my wife were Miss-sold this holiday and this was a poor service by both booking agents and hotel/apartment complex.

Date of stay: April 2017
Trip type: Traveled as a couple
Thank Tam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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