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“AMAZING”

Review of Casa Oceano

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Excellent
7 reviews
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Overview
Villa -
6 Bedrooms, 4 Bathrooms, Sleeps 12
Cobano, Province of Puntarenas

Reviews from our community

Excellent - based on 7 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Lesa F
South Jordan, Utah, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“AMAZING”
Reviewed April 2, 2012 for a stay in March 2012

This vacation home was by far the most beautiful we have ever rented. Hans and his team delivered WONDERFUL service, Wendy kept our room clean and clothes laundered, Sylvia kept our tummies very happy, Henry made sure everything was in tip top shape and Hans coordinated it all and made sure we had plenty of beverages available! Thanks so much for making our friends 60th Birthday a very memorable one.

Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: It's hard to say, it was all very good.
Liked least: that we had to leave and go home!
Traveling group: With Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susan148
Buford
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Grandson said it in one sentence--"Is this heaven Meeme?"”
Reviewed March 10, 2012 for a stay in February 2012
1
person found this review helpful

A vacation with lifetime memories. The house, grounds, location and most of all the care that was given to us during our stay, will never ever be matched anywhere. Hansel, Wendy and Henry--all caretakers of CASA OCEANO within Tango Mar resort, were exceptional when it came to service, answering questions, willing to do whatever we needed to make our stay even more outstanding.
From the kindness of their Christian hearts, their wilingness to attend to just anything needed, Hansel, Wendy and Henry saw to it that this family for 10, ranging from 8 years old to Papa of 68, each enjoyed ourselves to the fullest. My granddaughter after returning home cried the next morning when she woke up at her home in Tennessee because she would not be seeing Hansel,Wendy and Henry this day.
Thank you all--you hold your very own place in all our hearts. The house was fabulous, the front yard ocean(actually gulf) and the view could not be matched. Grandchildren loved everything about it and the bon fire that Henry and Hansel did for us on the beach was another lifetime memory--the carved coconut was great too, Henry!! Thanks. We were greeted with a frozen marigrita made by chef Sylvia and till we had to bid farewell,we felt if we were in a wonderful, wonderful dream.
Hope to see you again.
The concierge for LUXURY RETREATS, who we booked the house through, was 6 months on the job and was of no help whatsoever. She even botched the rental car situation so that we ended up having to pay for a car we didn't even use($950.00)! Her arranging tours was nothing and we had to go with another travel agent to do that--maybe one day she will know what she is doing after being on the job longer but we did not get the service we should have from LuxuryRetreats.com when it came to that project.

How easy was it to book the property? How helpful were the directions to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: The management team of CASA OCEANO, the location
Liked least: how Luxury Retreats concierge messed us up on the rental car situation and her lack of help overall
Traveling group: Family with Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Mar 9, 2012
Dear Susan,

We are pleased to hear how much you and your family enjoyed your stay at Casa Oceano, in particular the wonderful service you received from the villa staff. We are sorry to hear about the difficulties you experienced with the car rental and are currently working to resolve the issue. A member of our customer service team will be in touch with the latest developments.

Best regards,

Guest Relations Manager
Luxury Retreats
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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