I booked my honeymoon with La Casa Ventana this past spring. It was highly recommended by a family member with several friends who had visited in the past and had a wonderful time. I contacted the owner, Christina, via e-mail. She was very helpful immediately and went to the trouble of scheduling a phone conversation to go over the details and explain the different activities offered in the area. Since we were planning on visiting during the rainy season, she made sure we knew that the afternoons might be on the rainy side and we would have to plan our outings accordingly. She was very up-front and practical about what Mexico is like during the rainy season. She asked us to e-mail her our flight itinerary in order to assist us in figuring out how to get from the airport to La Casa Ventana, which was also very helpful.
The twist to the story is that a couple months later (2 months before wedding and honeymoon), my fiancé broke up with me and cancelled the wedding abruptly. I was obviously shocked and upset, and I went about cancelling our plans and attempting to get some of our deposits back from the different vendors.
I e-mailed Christina at La Casa Ventana and explained the situation. The next day she wrote back and was extremely sympathetic and understanding. We talked on the phone and Christina was kind enough to grant me a one week credit at La Casa Ventana good for up to one year, as well as refund me $300 to use towards plane fare. Needless to say, she was very generous and flexible in a tough situation.
I would recommend La Casa Ventana to anyone looking for a fair, professional establishment with an owner who has a kind heart and a fair sense of business!
- Official Description (provided by the hotel):
- Located on Puerto Vallarta's South Shore in Boca de Tomatlan. This hotelito is tucked in steep jungled mountains and perched overlooking the river, the pueblo and the Boca Cove to the Bay of Banderas. Accommodations types include bed and breakfast guest quarters, one bedroom with kitchen and one guest quarter with two bedroom, two bath villa with grand balcony and great views. A great alternative to a crowded resort and an opportunity to experience real Mexico, enjoy hiking, kayaking, beach and relaxing. A new and private swimming pool and palapa lounge area was added in October, 2012. Wireless Internet provided. Coffee service delivered to your guest quarters each morning and breakfast can be served on your private balcony or in the Tree House, where views and lounging areas abound. Massage available by appointment and private catered dinner and events available in the Tree House. ... more less
- Also Known As:
- Casa La Ventana Hotel Boca De Tomatlan