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“There is a scope of improvement” 3 of 5 bubbles
Review of Ramada Encore Geneva

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Ramada Encore Geneva
Ranked #1 of 2 Hotels in Carouge
Noida, India
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“There is a scope of improvement”
3 of 5 bubbles Reviewed December 22, 2012 via mobile

The hotel of located well for people visiting Carouge area. Is a bit difficult to access as the entrances are conspicuously through the adjoining shopping mall - La Praille (if you are coming by your own car). If dependent on public transports, am sure will not be easy to reach there without any assistance.

Rooms -
1/ spacious from EU standards
2/ comfortable beds
3/ bathrooms are a bit in need of maintenance

Dining -
1/ hotel has limited options for dining
2/ some options available in adjoining shopping mall - including a decent pizzeria
3/ breakfast menu stays the same all the 7 days - becomes a bit boring (ESP on weekends)

Is fine for short business stays. If traveling with family, would suggest looking for other options too.

Stayed December 2012
Helpful?
Thank Vivek_Chandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
encore2009, General Manager at Ramada Encore Geneva, responded to this review, December 26, 2012
Thank you so much for taking the time to write a review of your recent stay with us. The access by public transport is rather easy as connections and Geneva remains a small city. Direct lines are running directly from the city centre to the hotel and V.V.
I'm happy to inform you that our restaurant will reopen again as of the 14th January for dinner. For the breakfast we've to choose for a good price/quality comparison. Changing on a daily base will increase costs but we're always working on the quality of the breakfast and try to change small things to give satisfaction to our clients.
I really do hope that you can join us again in the near future.
Best regards and I wish you all the best in 2013!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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643 reviews from our community

Traveler rating
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    115
    32
    12
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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  • Dutch first
  • English first
  • French first
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  • Italian first
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English first
Reno, Nevada
Level Contributor
212 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed November 18, 2012

Room was modern, clean, and comfortable. Staff was friendly and professional. We arrived on Sunday to find the attached restaurant, as well as much of the city closed. The hotel is connected to a very nice shopping mall, but that was closed as well on Sunday. Hotel parking is available underground, but not free, however, in and out privileges are provided via a card they give you. Bus and trolly transportation is convenient and the best way to get around the city, since parking is difficult and expensive. Ask at the desk for a free transportation card good for both the bus and trolly. Breakfast is not provided, but available for a fee.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kat654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
encore2009, Directeur général at Ramada Encore Geneva, responded to this review, November 19, 2012
Thank you so much for taking the time to write such a nice review of your recent stay with us. I was really happy to read your feedback about your experiences in the hotel and how happy you were with the staff. I have passed on your kind words to the rest of the great team I have here at the hotel.
I really do hope that you can join us again in the near future.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bakewell, United Kingdom
Level Contributor
64 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed November 8, 2012

This is a functional hotel located outside the centre of Geneva which is accessible with a 15 minute taxi ride. The hotel itself is fine with functional rooms which are clean and have all necessary facilties. The staff are helpful but it is strange that they close the bar at 10.30 which is very early in a Ramada, particularly given the point that there is nothing nearby. Breakfast is good with a nice choice including an excellent pancake machine!

  • Stayed October 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Nickg450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
encore2009, General Manager at Ramada Encore Geneva, responded to this review, November 12, 2012
Thank you for your sharing your review on Tripadvisor. I'm happy to see that you enjoyed your stay. Beside the taxi the hotel is also easy accessible by bus and we do provide free transport tickets during your stay. I do understand your remark about the bar but we do close unfortunately at this time of the evening due to a lack of business. However various drinks are offered at the reception 24/24 and can be served in the bar.
I do agree that our pancake machine is excellent. I appreciate the time you have taken to inform me of your experience as it’s only when clients take the time to let us know what we are doing wrong, that we can improve our service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Almelo, The Netherlands
1 review
4 of 5 bubbles Reviewed November 6, 2012

Good price quality balance.
Silence rooms. Breakfast is ok. Correct staff. Good wifi
Is not laying in the centre, so a easy walk is not possible. Connected to a shopping centre.
Publick transport direct nearby hotel. 15 minits traveling

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank m h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
encore2009, General Manager at Ramada Encore Geneva, responded to this review, November 11, 2012
Thank you for your sharing your review on Tripadvisor. I'm happy to see that you enjoyed your stay. Luckily Geneva is a rather small city and it's easy to get from 1 place to another. For the convenience of our guests we do offer free transport tickets and with the bus or tram we're only 10 minutes from the city center.
I appreciate the time you have taken to inform me of your experience as it’s only clients taking the time to let us know what we are doing wrong, that we can to improve our service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint-Petersburg, Russia
Level Contributor
149 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 bubbles Reviewed October 31, 2012 via mobile

It is good for business if you have office not far from the hotel. Would not recommend it for travelers. There is nothing remarkable in this area, just football stadium and a shopping mall. And a highway of course :)

Stayed October 2012, traveled on business
Helpful?
Thank Vladimir G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed October 20, 2012

Just checked out after a 4 day staff and meeting. The hotel is really great: clean, Swiss efficiency, good food, close to a shopping center for restaurants, BUT, and for me this is a big "BUT," the internet connection in the room was on and off, on and off, the whole time. Connection in the meeting room was fine, however, when I, and my colleagues, went back to the room, to get some evening work done, we often could not log on to the internet, or where soon kicked off. We reported this to the desk, and sometimes they were friendly, other times not so helpful, but promises that "the technician would come tomorrow." Never happened. I really liked this hotel, but when working, need the internet in the evening to continue. Unfortunately, because of this problem, I won't be staying here again.

Room Tip: Every room I've stayed in has always been quiet
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
encore2009, Directeur général at Ramada Encore Geneva, responded to this review, October 23, 2012
I would like to thank you for taking the time to register your feedback on Tripadvisor regarding your recent stay at our hotel.
I’ve noted that, in general, you enjoyed your stay with us and that you enjoyed your last stays as well. The only thing that spoiled your stay was the internet as I would like to apologize sincerely for the inconvenience caused about the instability of the system. We have discovered that we had some major problems with one of our switches in the system that caused this. This will be resolved within the next 2 days.
At the same time I would like to inform about some very positive changes we will bring to our system during our refurbishment in summer 2013. We will improve the internet system we offer to our clients further by bringing optical fiber into the rooms and installing individual access points in all rooms for WIFI and cable. This is the only way in our eyes to ensure a good and reliable system to our clients.
Please know that your feedback is extremely valuable to us and we will use your response by continuing to focus on making each and every guest experience the best it can be. I really hope that this will change your opinion in a positive way and that I can welcome you again in the Ramada Encore Geneva!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noida
Level Contributor
131 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 bubbles Reviewed October 8, 2012

This hotel is located quite far from town and around 20 minutes taxi from the airport.

The staff is so-so and the rooms are no frills with a really small "monitor like" televisions. The breakfast is also not something to write home about.

The one good thing is that it is attached to a mall, so shopping, dining etc., is easy.

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ismad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
encore2009, General Manager at Ramada Encore Geneva, responded to this review, October 10, 2012
I would like to thaThank you for your sharing your review on Tripadvisor. I’m sorry to hear that you did not enjoy our room. Note that we are planning in 2013 a refurbishment of our rooms. So we are sure that at your next upcoming visit, you will have a more enjoyable stay. We do offer free transport tickets to make transport easier for the clients and with the bus we're only 10 minutes from the city center.
I appreciate the time you have taken to inform me of your experience as it’s only with guests and clients taking the time to let us know what we are doing wrong, that we can to improve our service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Encore Geneva

Property: Ramada Encore Geneva
Address: route des Jeunes 10 - 12 | Geneva, Carouge 1227, Switzerland
Location: Switzerland > Canton of Geneva > Carouge
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Carouge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Encore Geneva 3*
Number of rooms: 154
Official Description (provided by the hotel):
The concept of this 3 stars hotel is resolutely modern, combining warm colors and a pleasant design. The bedrooms are spacious, very well equipped and with a great comfort. The hotel has in total 154 bedrooms, including standard rooms-Encore, Superior rooms-Business and Junior Suites-Lounge, which have AC, Wifi, TV and Pay-TV and a large desk. The hotel is Non Smoking and rooms for guests with disabilities are available. The hotel has 8 conference rooms with daylight and AC for up to 240 guests. The Event Center can host any event for up to 1000 people. Indoor car park, laundry service, a Fitness & Wellness Center, the largest bowling centre of Switzerland and more than 80 shops in the connecting shopping mall-La Praille. ... more   less 
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Also Known As:
Ramada Encore Geneve Hotel Carouge
Ramada Geneva
Geneva Ramada
Ramada Encore Geneva Canton Of Geneva/Carouge, Switzerland

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