Not impressed at all. This is the type of place that rates appearances over any type of customer service or satisfaction.
About an hour after arriving, we went to use the ‘Spa’ and were told we would need to give 2hours notice to use the Turkish bath. Fine, so we tried the Jacuzzi…it was cold. This place promotes itself as a haven of relaxation yet when we mentioned about the Jacuzzi they didn’t seem too bothered and said they would turn it on. 20mins later there was no change in temperature so we gave up. When we went to complain about this at reception, we were told that the Jacuzzi was only open until 6.30pm and that we should have read this on the website.
Firstly, it was 6pm when we went down but secondly it doesn’t say any such thing on the website. If you go as far as to download the spa treatments brochure from their website it tells you that the Jacuzzi and spa are open until 8pm.
There’s more I am not particularly in the habit of complaining so don’t want to go on…
On the plus side, the food was delicious (although breakfast is nothing to write home about) and dinner was in a gorgeous ‘cave’ downstairs. Slept like a baby in comfy bed with lovely sheets.
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- Also Known As:
- Relais Villa Vittoria Lake Como/Laglio, Italy