A friend and I stayed here recently for a girlie catch up. Hotel, for the most part, is absolutely lovely - gorgeous setting, lots of places to chill out inside and out and free tea/coffee/juice. The hotel staff were ever friendly and helpful and couldn't have done more to make us feel welcome. The spa staff, on the other hand, seemed bored and indifferent. Our hour's treatment included being left lying on the bed for 15 minutes at the start while the staff disappeared and my friend's treatment finished 15 minutes before mine, bringing hers down to a mere half an hour. What we actually had (the 'Bliss Treatment') was ok, but I've had better.
The food, like the staff, was inconsistent: lunch platter was perfect for nibbling while nattering, dinner was inedible, breakfast was lovely and freshly cooked.
Our room was clean and pleasant but surprisingly tiny and would benefit hugely from a member of staff actually spending a night in it in order to realise that little things matter, such as somewhere to hang bathrobes and towels (there wasn't a hook in sight, nothing bar a teeny-weeny hand rail that could just about cope with a flannel). Whoever designed this room put a lot of effort into the decor, but very little into how to make the room functional and comfortable for guests (e.g. putting a telly where you can watch it comfortably, or lighting where you need it).
Overall we had a pleasant enough weekend but think we'll go elsewhere next time.
- Official Description (provided by the hotel):
- The Cleve Hotel, in Wellington, Somerset, is a commanding former Country Gentleman's Manor House. The beautiful building and surrounding grounds are steeped in local history, and afford a timeless charm, spacious feel and excellent facilities to those who visit. Situated in the heart of the West Country, The Cleve Hotel has striking views across the Devon and Somserset hills and offers guests a gentle pace with friendly, professional service. The Cleve is family owned and run for more than thirty-five years. ... more less
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- Also Known As:
- The Cleve Hotel Wellington
- The Cleve Hotel & Spa Wellington, Somerset, UK