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“a calm and perfect weekend”

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Pousada de Ourem - Fatima Historic Hotel
Ranked #1 of 1 Hotels in Ourem
Certificate of Excellence
GreenLeadersGold level
Coimbra, Portugal
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“a calm and perfect weekend”
Reviewed January 1, 2014

staying in a castle overviewing at 360º hilly views, with nearly no cars and a beautifully preserved old village is tempting. If one adds to it a elegantly recovered and cozy hotel with careful and friendly (yet very professional) personal, large rooms and bathrooms with a super-confortable bed, it is all you can ask for a nice weekend. We visited the town and the castle, for which no car is required and wandered in the nearby villages and numerous caves. A weekend to remember.

Room Tip: first floor are larger with no views, third floor are smaller with great views
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rodrigo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Ourem, Gerente at Pousada de Ourem - Fatima Historic Hotel, responded to this review, January 7, 2014
Dear Guest,

Thank you for your comments regarding your last stay at Pousada Conde de Ourém.
Such comments certainly help us motivate our staff and, most importantly, assist us to provide a more personal and efficient service.
Effectively we are proud of our Pousada and strive daily to achieve the legitimate expectations of those who visit us, we are pleased to know that we were able to provide you memorable moments.
We liked to have you with us, and we hope that this was the first of many moments at Pousadas de Portugal.

Receive our kind regards.

Sara Pereira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

223 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
New Jersey
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 21, 2013

There is so much to love about this whitewashed pousada sitting high upon a hilltop about 5 kilometers from Fatima. Its small pristine village location offers breathtaking views of the green valley below. The pool area is exquisite and the rooms and bathrooms are a good size. But it falls short when it comes to excellent service and dining room ambiance.

The pousada restaurant is the only place on the hilltop for dinner. The food was good not outstanding but the dining room ambiance (there was none) and the service were very poor.
First, the dining room itself...in a building with so much promise, the restaurant is brightly lit exuding a cafeteria-like feel. True, there was a flower on the table, but no linens, just a runner and the room was very noisy. There was nothing subdued or inviting about it. There was not even a candle to create some atmosphere and having just come from the romantic pousada in Obidos this was a huge letdown.The wait staff, though friendly, were slow, with the exception of the young waiter who brought our wine. The pork tenderloin was flavorful but very dry and it took forever to catch someone's eye so we could ask for a little more sauce. And half eaten cakes (dessert choices) were sitting out on the buffet table in the center of the room. Needless to say we skipped dessert.

The breakfast dining experience was even worse. Tables were full of dirty dishes both inside the dining room itself and on the adjoining terrace. In fact, some of the terrace tables had wine bottles and dirty glasses obviously left from the night before. We noticed guests attempt to go out there to eat but turned back when they could not find a clean table. After about a half hour a waitress went out, picked up a few filthy dishes and promptly dropped them as she opened the dining room door. Odd it never occurred to her to use a tray??? Then, unfortunately, the already messy dining room had dirty broken dishes in the doorway and she made two half- hearted and slow attempts to sweep them up. Note to manager: The wait staff definitely needs better training.

We were glad we only had booked one night because we had no desire to eat additional meals there, which is unfortunate indeed because this pousada's unique location is a definite 10!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tewksburyNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Ourem, Gerente at Pousada de Ourem - Fatima Historic Hotel, responded to this review, September 23, 2013
Dear Costumer,

Thank you for your comments regarding your last stay at Pousada Conde de Ourém.

We deeply regret that your stay did not meet your expectations, and we would like to apologize for the inconveniences you might have experienced.
We will take the necessary steps to improve the quality of our services.
We hope you can choose again Pousadas de Portugal to provide you memorable moments.

Best Regards,

Sara Pereira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotselaer, Brabant, Belgium
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 21, 2013

Very nice hotel, unique location with superb views, very kind and professional staff, delicious meals and a breakfast with a lot of choice for everyone.
You really need a car to get there and make some trips in the neighborhood
Just one small negative point: at the end of the day when returning from sightseeing you can't find a sunny place at the hotel to get some rest from a busy day. All the terraces and the swimming pool are situated in the shadow.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rcl2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Ourem, Gerente at Pousada de Ourem - Fatima Historic Hotel, responded to this review, August 22, 2013
Dear Mr.

Thank You very much for your opinion, about Pousada Conde Ourém.
It is a pleasure read these gentils words about Pousada.

We strive daily to exceed our customer´s expectations and we are pleased to know that we were able to provide you memorable moments.

We liked to have you with us, and we hope that this was the first of many moments at Pousadas de Portugal.

Receive our kind regards.

Sara Pereira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spakenburg, The Netherlands
Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 12, 2013

The ancient little town of Ourem is situated on top of a rock from which you have a nice view on the new city of Ourem and the countryside below. There is an old castle and a friendly Pousada which is made of a couple of medieval houses. A swimming pool also with a view is just on the other side of the narrow street. The staff is very friendly and helpful and the food is excellent. Nearby is the famous pilgrimage village of Fatima and Tomar with the Convento do Christo, also worth a visit.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Ourem, Gerente at Pousada de Ourem - Fatima Historic Hotel, responded to this review, August 16, 2013
Dear Guest,

Thank you very much for sharing your experience and for the nice comments about the staff and ambience.

We are delighted to know you have enjoyed our Pousada, and we can exceed your expectations

We hope to welcome you again at Pousadas de Portugal,

Best regards,

Sara Pereira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 28, 2013

This property is in an ancient village on top of a hill and lies below the ruins of a castle. The reception staff were friendly and helpful and the pool was located in a quiet walled and tree lined garden across the road from the hotel ... the whole package was unique and this property is a 'must stay at'! We dined in the restaurant (it was too long and winding a road to drive down to town) and I have to say that we were disappointed with the food on offer. What we had was very bland and, for what it was, was expensive. The service was good but the dining room staff were not especially friendly or helpful. A great place to stay but ... note comment on dining experience.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank THBell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Ourem, Gerente at Pousada de Ourem - Fatima Historic Hotel, responded to this review, July 30, 2013
Dear Customer,

Thank you very much for choosing to stay at Pousada de Ourém and for taking the time to post your opinion.

Such comments certainly help us motivate our staff and, most importantly, assist us to provide a more personal and efficient service.

We deeply regret that your dinner did not meet your expectations, and we would like to apologize for the inconveniences.

We hope you can choose again Pousadas de Portugal.

Best Regards,

Sara Pereira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
115 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed July 13, 2013

We stayed for 2 nights. The hotel is at the top of a hill, and the road towards it is pretty steep.
But you get rewarded by the magnificent view and the beautiful town on the hill.
The rooms are very nice, bathrooms are fine and the nights are absolutely quiet.
The swimming pool is located behind an other building across the road (there is just not enough space on the hill), but that is no problem, there is no traffic anyway.
The staff is very friendly but service in the bar and near the pool, is quiet slow, and the waiter hardly understood English. The restaurant service on the other hand was very good.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tineke_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Ourem, Gerente at Pousada de Ourem - Fatima Historic Hotel, responded to this review, July 16, 2013
Dear Customer,

Thank you for your time to leave your opinion, with your nice comments.

We are delighted to read the kind comments about your stay at the Pousada do Conde de Ourém and specially about our Staff members and all the ambiance.

We hope you can choose again Pousadas de Portugal.
Best Regards,

Sara Pereira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 12, 2013

While visiting Fatima this summer I stayed in the Pousada de Ourem . If you have never stayed in a Pousada, you must try One. This is one of several government owned hotels that are located in historical buildings or locations that have been converted to hotels. This particular location used to be a hospital located next to a castle. It is on top of a hill and has beautiful views of the area. The room was on the small side but the lovely balcony extended the area with its great views. The location is remote so a car would be advised, especially if you are visiting Fatima as it is 10-15 miles away from here. The staff were exceptionally helpful and the food was good enough. The price was very good and if you are a senior there are discounts for your stay. All in all it was a pleasant experience.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GramgramDeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Ourem, Gerente at Pousada de Ourem - Fatima Historic Hotel, responded to this review, July 16, 2013
Dear Customer,

Thank you for your comments regarding your last stay at Pousada Conde de Ourém.

Effectively we are proud of our Castle and strive daily to achieve the legitimate expectations of those who visit us, we are pleased to know that we were able to provide you memorable moments.


We liked to have you with us, and we hope that this was the first of many moments at Pousadas de Portugal.

best regards,

Sara Pereira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pousada de Ourem - Fatima Historic Hotel

Property: Pousada de Ourem - Fatima Historic Hotel
Address: Largo Dom Joao Manso | 2490-481 Ourém, Ourem 2490-481, Portugal
Location: Portugal > Central Portugal > Santarem District > Ourem
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ourem
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pousada de Ourem - Fatima Historic Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
Pousada do Conde de Ourém is a charming historic hotel set in a medieval town, between three major touristic sites: Batalha, Tomar and just 10 km away from Fátima. The hotel has a garden with an outdoor pool and sun terrace. The restaurant serves local cuisine and the bar serves a variety of drinks. All of the rooms have air conditioning, a minibar and a TV. Within Ourém there is a 15th-century castle, also known as Paço dos Condes de Ourém and the Serras de Aire and Candeeiros Natural Park is about an hour away by car. ... more   less 
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Also Known As:
Pousada De Ourem Fatima Conde

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