We have to spend just one night in the hotel and then changes the planes and sayed there for 2 nights just for sleeping. LET ME SAY, EVEN 2 NICHT IS TOO MUCH FOR THIS HOTEL! Dont expect to sleep in the 4* - max. B&B quality. I am travelling a lot and this experience was the worsest one! The first sigh - we fould the pillow in the durty (really dirty) pillowcase on the bad and called reception. Finlayy we have to go there by ourselves, as the receptionist was too busy for that. In the evening we would like to open the wine and asked for wine glasses on reception. They send us to restaurant and the restaurant declined, saying, they have too few (!!!) glasses to give them to the room. And if we want - they can bring it to our room or the price of room service (!!!) = 5 euro. But the worstest happened in the morning - we have booked the shuttle for 6am to get the flight and we supposed to have the breackfast before, as the restaurant has to be opened from 5.30 am. Well, the opened the doors at 5.50am and we asked the reseption to advise the drivere for 5 min waiting time. Of course, it was NOT done and the bus went witout us on board. INCREDIBLE! Our try to explain, that it is unacceptable for any hotel - even not for the 1* - the receptionist started to wrangle wioth us saying, the restaurant and the bus are not the hotel facilitis. We also cannot get any other contact persons of the hotel, as it was said to us - I am here a manager. Please tell me, how it is possible to award such kind of hotels? And how the hotel can get the positive feedback, havin such service??
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- Also Known As:
- Idea Hotel Plus Milano Malpensa Airport Italy/Somma Lombardo