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“Unexpectedly good airport hotel”

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Holiday Inn Express Milan-Malpensa Airport
Ranked #3 of 9 Hotels in Somma Lombardo
San Francisco, California
Level 5 Contributor
60 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Unexpectedly good airport hotel”
Reviewed November 5, 2012

I was looking for a clean, cheap airport hotel in Milano, in advance of a morning flight. My expectations were set after staying at another HI Express in UK.

The hotel is located few km away from Malpensa airport, connected via a complimentary hotel shuttle which runs every 30 minutes. We chose the airport shuttle between Terminal 1 and Terminal 2, and got off at second stop. From there you have about 500m to walk until the hotel lobby. Overall not bad location if you take the hotel shuttle, but inconvenient if you take the airport shuttle during bad weather.

The hotel itself has a small lobby with a bar, 2 PCs, few tables and a reasonable restaurant eating area. The rooms are small(ish), but with a large bathroom and equipped with everything you need for a pre- or post-flight sleep. Assuming 90%+ of the guests stay there for just one night, it is perfectly fit-for-purpose. The bed is very comfortable, and there is no noise from the airport.

In the morning they offer free coffee and croissants before 6:00AM, which is good if you have an early flight out. If I need to stay in that area in the future, the choice will be easy.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AlexC_RO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Arad, Romania
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 30, 2012

I spent only one night in this hotel.
It's very close to the terminals 1 and 2 and a free shuttle bus serves it. Perfectly between two planes.
The rooms are clean and cosy.
Varied breakfast begins at 6 am.
Recommended and I would definitely return to this hotel.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank adelaarcereanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverton, New Jersey
Level 6 Contributor
126 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed October 29, 2012

Clean hotel, helpful staff and close to airport, however the bus pickup location was very confusing. All other hotel vans picked up at one spot but this Holiday Inn picked up across the street. No signage and all airport personnel were unaware that they had a different pickup spot. Waited 45 minutes because we missed a couple van runs. Even though we are Priority members, we still had to pay for wifi. Very good included breakfast.

  • Stayed September 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank brernick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level 5 Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 26, 2012

The hotel is 2 minutes by car from the terminal of the airport. the rooms are very clean and Spacious. there is an open bar for drinks and food until midnight which is very convenient. the only bad thing is that the Media and WI-FI is not free!!!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RoniTheTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
Level 6 Contributor
952 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 1,247 helpful votes
Reviewed October 24, 2012

TERRIBLE stay at this hotel and I should have known better since I had problems with the hotel the last time I stayed there. I had made my reservations in May 2012 in anticipation of a trip I had to Italy in October 2012. At that time I had printed out my hotel confirmation and took in with me to Italy. While in Italy I also printed out the confirmation email the Holiday Inn sent to me the day before my hotel stay. When I got to the Holiday Inn Express Malpensa, the hotel reception staff had no record of my reservation. When I showed them the 2 confirmation forms, they called the hotel manager over and she all but accused us of lying about the reservation even though she had the same 2 copies of the confirmation from Holiday Inn. She then tried to offer us a lesser quality room despite my reservation being for a king bed leisure room. After I refused this she made 2 telephone calls, blamed Holiday Inn central reservations for the mistake and begrudgingly gave us the room we had paid for. I had problems with the room key and had to call down to the front desk before it would work. Shortly after finally settling into my room I went down to the lobby to print out my airline boarding pass for the next morning. Note the hotel website states “You can print your boarding pass at our handy 24-hour Internet point in the Lobby.” What it fails to tell you is the hotel wants to charge you 5 euros to get the password to use the computer. This service is normally free, especially since this is a business hotel that is heavily tied to the airport travelers. Note last year it was free. I later asked the front desk staff if I could get change for a 5 euro bill so that I would have 1 or 2 euro coins for the tip. They said they had no money for change. The next morning I asked the reception staff if they had gotten any 1 or 2 euro coins so that I could change out my 5 euro bill for tips. Again I was told they did not but at least this time the person referred me to a coin machine hidden in a different part of the lobby that could give me change. I am not sure why the person the night before could not have told me about this machine. Room itself is rather stark but functional (if you like plastic cups, no extra pillows or blankets and a liquid soap dispenser at the sink and shower vice bar soap. Note that the liquid soap dispenser is very awkward to use if you have any tendinitis or arthritis or other difficulty squeezing a semi-hard bottle (as it was not a pump bottle which would have at least been easier). Hotel is not in a very good location as there is NOTHING around it. When I asked about restaurants I was told of only one in the area and that was a small pizza place that was not in the best of neighborhoods, especially if you had no car and had to walk to/from it in the dark.

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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RLWOrangePark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valebilla, Proprietario at Holiday Inn Express Milan-Malpensa Airport, responded to this review, November 21, 2012
Dear RLWOrangePark, I would like to introduce me. I represent the ownership of this hotel and we are really sorry to read about your bad experience. It is our primary goal to satisfy all our guests and we regret to read this bad review.
First of all I'd like to let you know that I spoke with all the colleagues, and I have to inform you that you did not spoke with the hotel manager, but you have spoken with a receptionist. Unfortunately we had not received any info about your reservation, (prrobably due to a technical hitch?) that is the reason why the colleague told you there was not a reservation under your name. Anyhow, of course, we have offer you immediately a room. But we have to distance ourselves from what you write regarding "accusation". All our staff is always nice and polite with our guests.
About the boarding card printing, I confirm you that the hotel give the possibility to print the docs, but this does not include a free internet connection. As clearly written on our website, the internet connection is not free. Pls. consider that the payment for the internet connection is widespread in a lot of countries and main cities all over the world. We are anyhow trying to close a new contract with the internet provider, in order to offer a free wi-fi connection to our guests.
About the change of the coins, we confirm you that the cashier try always to satisfy guests needs, but it can happen to have no coins to change. About the "coin machine" you describe, I can say that the only machine we have in our lobby are slot machines: they are not made for change money, but probably the front officer suggested you to use it in order to help you.
About the general aspect and comfort of the room, I can guarantee that we fully respect "Holiday Inn Express" furnishing. Pls. consider that the hotel opened in 2009 and a valued architect followed with care the whole design of the hotel and we constantly check that everything work well.
About the location, as the name itself says, we are an airport hotel. This is our strenght, but for sure we can not be located in a city center. Inside in the hotel's bar we offer a lot of ready dishes, otherwise there is Restaurant "La Brughiera", just 5 min walk from Holiday Inn Express. In order to have fun we suggest to take our free shuttle bus going to Malpensa Airport; there you can catch a train to Milan Downtown and enjoy the city.
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Ridgefield, NJ
Level 5 Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 22, 2012

Overall pretty good - fast check in and check out, clean and modern rooms, near airport, decent (not great0 breakfast. Complaints would be no free wi-fi unless you are a member of their hotel club which should be included especially since people need to check flight status, check in on line, connect with people back home re travel plans, etc. They don't have a decent sit down restaurant or big bar or relax area which would be expected of a hotel that most people are going to stay at for 1 night right before an early morning flight. Area around hotel is industrial and without a GPS I don't know how we would have even found it. I'm a fan of Holiday Inn Express - this was was OK but lacked some requirements in an airport hotel.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lrapetrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cologne, Germany
Level 4 Contributor
44 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 16, 2012

the holiday inn express chain also gives in this location a straight, clean and good value performance. as we were in milan with the car it was not a problem for us to make the
way to milan for the visit. breakfast is basic as always with this chain, but parking and internet connection is good. the rooms are modern equipped according to the express standards of this chain

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank doraemonPEK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Milan-Malpensa Airport

Property: Holiday Inn Express Milan-Malpensa Airport
Address: Via Francesco de Pinedo | Case Nuove, 21019 Somma Lombardo, Italy
Phone Number:
Location: Italy > Lombardy > Province of Varese > Somma Lombardo
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Somma Lombardo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Milan-Malpensa Airport 3*
Number of rooms: 124
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Milan-Malpensa Airport, the closest hotel to the Terminals.Located only 500m from the Milan Malpensa International Airport, the hotel represents the ideal place to either meet for work or relax after a long journey.Take advantage of our complimentary shuttle service to/from Terminal 1 of the airport available on a scheduled basis, and to/from Terminal 2 on request. Alternatively the airport offers a 24h free shuttle between Terminal 1 and Terminal 2 with a bus stop just 200m from the hotel.The brand new Holiday Inn Express Milan-Malpensa Airport combines contemporary style, comfort and convenience thus representing the smartest choice for travellers attentive to value for money. Start your day on a good note with a reinvigorating power shower experience and a complimentary extensive buffet breakfast.Modern technology and fresh look are the strengths of the brand new Holiday Inn Express Milan-Malpensa Airport hotel which offers 124 comfortable bedrooms all equipped with soundproof windows, WiFi internet connection and wooden floor. Ample public areas designed with lively colours and refined materials are available to our guests who will be able to surf the internet by using the dedicated internet points or by simply connecting to the wireless net.Complete the offer free parking facilities and a meeting room able to host up to 40 persons. ... more   less 
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Also Known As:
Holiday Inn Express Milan-Malpensa Airport Hotel Somma Lombardo
Holiday Inn Express Somma Lombardo
Holiday Inn Express Milan-Malpensa Airport Italy/Somma Lombardo

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