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“Stay, park, fly”

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Ibis Charleroi Airport
Ranked #2 of 2 Hotels in Fleurus
Luxembourg City, Luxembourg
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Stay, park, fly”
Reviewed November 25, 2013

This has become the only way to deal with early morning flights from Charleroi, especially in winter. It should be obvious to anyone booking that the hotel is basic based on the price for a place right next to the airport. For sole occupancy the price is ok; for multiple occupancy its a steal.
On all 6 visits this year the rooms have been clean. Transfer to the airport, even around 5.30 in the morning is always on time and only takes minutes. The only downside is that other guests are often very inconsiderate with their noisy late arrival or early departure - a bit more soundproofing on the doors would go a long way.

Room Tip: Ask for the end of the corridor
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  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CNOCALux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Charleroi Airport, responded to this review, December 11, 2013
Dear,

We very much appreciate your comments regarding your stay at the ibis Charleroi Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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315 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
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English first
Dallas, Texas
Level Contributor
3 reviews
3 hotel reviews
Reviewed August 18, 2013

Me and my wife stayed at this place for 1 night. The hotel room is way to small than you could imagine. No doubt, it was clean but still it was very suffocating, hot and airless. We kept open window all night to get some fresh air, but then you the sound coming from vehicles being parked was disturbing. Also, it is for sure not at walking distance from the airport as it looks from the ad. You need to call hotel and they will arrange a cab for you although you will be charged 4Euros per person one way. Also if there is heavy traffic, be prepared to wait for shuttle for abt 30-40 mins but don't worry as there will be many people around.

Room Tip: I would suggest either try some another property by paying some more price or else grab the airport...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tejas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Charleroi Airport, responded to this review, August 19, 2013
Google Translation
Madame, Monsieur,

Je suis désolée que le service et la prestation n’aient pas été à la hauteur de vos attentes, et je vous prie d’accepter mes plus sincères excuses.
Cependant serait-il possible de savoir si vous avez logé à IBIS Charleroi Airport, ou à IBIS BUDGET Charleroi Airport, afin de pouvoir regarder de mon côté.
Voici l'adresse sur laquelle vous pouvez m'envoyer l'information. ibischarleroi.airport-fo@cgmhotels.com.

je vous remercie d'avance pour votre collaboration.

Cordialement,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cuddington, United Kingdom
Level Contributor
133 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed July 25, 2013 via mobile

Disappointed compared to usual IBIS standard, if you'd asked them for the 15 minute promise to fix something there's no chance it would be done as there was no one else to do it! No air con and also in winter no heating will be a nightmare. Very small bathroom. I used my loyalty card to book, at a premium to my colleague who walked in without booking, mg bathroom had small poky shower room, won't be rushing back unless forced to by work.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicola M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Charleroi Airport, responded to this review, July 30, 2013
Dear ,

Thank you for taking the time to tell us about your experience at the ibis Charleroi Airport.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
About your remark for the contract 15minutes, I would like to have some additional information. Can I ask you to send me an e-mail to be able to acquaint with the problem which you met.
this is the mail address: ibischarleroi.airport-fo@cgmhotels.com

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thornaby on Tees, United Kingdom
2 reviews
Reviewed July 24, 2013

great location en route to main destination food drink and accomodation all excellent nothing i didnt like second time i have stayed here would recommend to anyone service fast and friendly rooms clean and functional

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank microvardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
degives_veronique, Directeur général at Ibis Charleroi Airport, responded to this review, July 30, 2013
Dear,

We very much appreciate your comments regarding your stay at the ibis Charleroi Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Charleroi Airport

Property: Ibis Charleroi Airport
Address: Chaussee de Charleroi 590, Fleurus 6220, Belgium
Location: Belgium > Wallonia > Hainaut Province > Fleurus
Amenities:
Business Center with Internet Access Free Parking Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Fleurus
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Charleroi Airport 3*
Number of rooms: 64
Official Description (provided by the hotel):
The Ibis Charleroi Aéroport hotel is located in Fleurus, north-east of Charleroi, 5 km from the airport. The hotel is the only one visible from the E42 motorway, 300 m away via exit 15. Just 10 km from the centre of Charleroi, Belgian capital of the comic book, and 12 km from the Convention Centre, it has 64 rooms and 1 meeting room. You will find a restaurant, a bar with a terrace open 24/24, and free parking. Wifi Internet access for guests on a business trip. ... more   less 
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Also Known As:
Ibis Charleroi Airport Hotel Fleurus
Ibis Hotel Charleroi Airport
Ibis Charleroi Airport Belgium/Fleurus

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