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“Family holiday summer 2012”

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Club Med La Palmyre Atlantique
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 25, 2012

We travelled with 2 children 14 and 11. We were slightly apprehensive prior to the trip as the accommodation did not look great on the Club Med site. We also had a lot of difficulty trying to book with Club Med in the UK. Very unhelpful and unfriendly.

On arrival we were delighted with the accommodation. Beds were good and the apartment was very nice. There is no free internet access and it is expensive to purchase. Even with that it was difficult to get internet access except at the reception. Really not acceptable in this day and age!

The overall experience was very good. We all enjoyed the holiday and thought that the staff were exceptional. The food was good but they did not cater for vegetarians. Except for the cheese there was no vegetarian options that provided a balanced meal.
We had a great time doing all the activities and the pool is amazing....

The down side was that although we went mid July there were no people of the children's age that spoke English and so we ended up having to go with them everywhere!! The fourteen year old met no one and the 11 year old met 1 person halfway through the week. All the clubs are orientated towards French speaking children.

The other thing that was really annoying was that it was hard to know what was going on. We were basically handed a piece of paper and let loose. On the Sunday night there is a meeting but only for the French speaking holiday makers. We were divided off and then after a short, very short, talk left to our own devises.
Simple things like the schedule of events is on the TV each day. Classified information!!!!

To book the sailing for the next day you have to go to reception at 9pm. However when we did go, we were given a time of 6-7pm as being the only time left. This was after being third in the queue.... How did the others get in before us!!! This happened a number of times. Also the wind surfing -you can book at the 9pm time or , if you are in the know, if you go to the wind surfing school, you can book after 2pm for the next day.

I think you just had to be French to understand!!!

This is a holiday resort for French people. The staff do their best and we thought they were trained to a very high standards, I think if you expect your children to meet others and mix maybe teach them French before you go.

  • Stayed: July 2012, traveled with family
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5  Thank ski98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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65 - 71 of 2,046 reviews

Reviewed July 2, 2012

We have 3 children 12-11 + 6 were royally entertained by the club reps and they found the activities and the nightly shows entertaining though mainly in french the music and participation helped them to enjoy it all. We found that where they could all staff were more than happy to speak in English or find a member who could so no problem on that front!
The food was very good and menus and themes changed daily, and the daily cocktails and inclusive alcohol was again plentiful though the vodka was an unknown brand to us and not great.
Transfers appear to be a well kept but very expensive secret, people we knew flew to Bordeaux and were charged €240 each way €480!!(6 of them) we flew into La Rochelle and a car for 7 days cost only €156-.
Overall we were very fortunate with 6 of our 7 days of sunshine, people like Lauren the MC was brilliant in terms of entertainment and inclusiveness and in general it was a wonderful relaxing experience and we wil go back.

  • Stayed: June 2012, traveled with family
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1  Thank Denis O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 10, 2012

Dear Great Member,

We would like to thank you for writing this review after your stay in La Palmyre Atlantique Resort. It is a pleasure to read that you and your family enjoyed your holidays and especially the activities, the evening entertainment and the fact that as a non-French speaker, you had no problem communicating with the GO’s who were glad to speak in English with you.

We hope to see you again soon in one of our Resorts.

Best Wishes,

Your Club Med UK Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2012

Just returned from Club Med La Palmyre Atlantique - what a beautiful resort! I have visited quite a few Club Med resorts and this was excellent for a 3 trident. Stunning position with a walk through the garden and pine trees to the long white sandy beach. The staff were very friendly and nothing was too much trouble. The resort was very clean and well kept with flowers everywhere. Food excellent quality and a huge selection with plenty of chefs cooking speciality dishes. Bar staff were friendly and we didn't have a problem getting served. The entertainment team were great and so enthusiastic - it didn't matter that most of it was in French because there was a lot of dancing and we could understand what was going on. The party dances with the team later in the evening were also great fun. The zoo 5 minutes walk away is well worth a visit . Worth hiring a bike but the deposit for the day is 150 euros. A fantastic holiday and hope to return some day! Thanks to the staff for making our holiday a memorable one.

  • Stayed: June 2012, traveled with friends
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2  Thank summer078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 10, 2012

Dear Great Member,

We are fully appreciate you completing a Trip Advisor Review on your recent stay at La Palmyre Atlantique Resort. We are glad to see that you enjoyed the amazing location of the Resort, the quality of the food and the friendly staff who always do their utmost for our GM’s. We are also pleased to see you did not have trouble understanding and enjoying the evening entertainment.

We hope to see you again in one of our Resorts.

Kind Regards,

Your Club Med UK Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2012

We travelled with children 4 and 6 years, they have been in kids clubs before and were really looking forward to it, however the staff have absolutely no interest in including non french speaking children, even though many of the staff can speak english. After persisting for two days we gave up. This of course changed the holiday for the whole family, obviously we will not be returning.
The bar staff are almost universally unfriendly and appear unhappy to have to serve people, there is always a long wait even in a bar that is always practically empty. I witnessed two french guests complain angrily at length about this but the staff don't care and there was never any evidence of anyone being in charge in the bar.
Pluses: nice heated pool, good food with friendly and efficient restaurant staff, beautiful beaches with great cycle/walking trails nearby.

  • Stayed: June 2012, traveled with family
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7  Thank surfermum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2012

We would like to book a week at the Club Med La Palmyre Atlantique. We have started a booking through the website. We emailed the company asking about transportation options to this Club med, we have not yet heard back.

I called them today to ask what airport they recommend to fly into, and what transportation services they offer. The woman first told me an airport in Turkey. Once I clarified that that club med we are interested in is in France, she kept looking. After nearly 10 min she told me La Rochelle. And I asked, so what are the options for transport from there, is it near the club med? I was wondering if there was a shuttle service or if we should rent a car. She tapped away on her keyboard for about another 5 min and then said she did not know and would have to ask someone, but she would need to put me on hold for aprox 5-10. (And I am thinking to myself, I can surf the internet and look for independent travel options, the reason I am calling is to see what Club Med recommends/offers, because it is not obvious on their website.)

At this point I have been on the phone with her for 15 min. I said, in a very calm and pleasant voice that I was surprised they didn't have this information more readily available. It seems odd to me that it takes over 15 min to answer a transportation question. At which point she hung up on me.

Based on this initial contact with the Club Med company, I wonder how professional they are as an organization. I hope my phone call was recorded for training purposes and someone with some authority hears how their staff basically threw away an eager and willing customer.

  • Stayed: January 2012, traveled with family
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14  Thank Juju S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2011

Our family had a amily room and it worked well for our famil, the welcome baby service was top notch, we have never expected that much stuff for the baby. We drove here from Toulouse France and brought the kids bikes as the reviews said and glad we did.
Overall we never felt welcomed at the hotel at check in no one explained the resort to us, they just gave us a map and sent us on our way. The last night we were there our bike rack outside the hotel was vandalized and my sone bike was stolen, the hotel desk could care less. They did not even care to act interested or concerned, luckly after speaking with security they found the bike somewhere on the result it was damaged but glad they found it.
The food was great, much better then any other all inclusive resort.
I liked the resort but don't think we would go back.

Room Tip: Rooms do not have ac, the family room was great
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  • Stayed: August 2011, traveled with family
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7  Thank dpatterson20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2011

We are a family with 2 boys, aged 4 and 2. The experience was very good overall. About an hour and half from La Rochelle airport (a dump!) with Taxis Cordouane - excellent service. Arrival could be handled better I feel - one is greeted by a GO and directed to your chalet which is fine; but having travelled for 5 hours with 2 small kids, a little snack provided in the room would be a great idea. When we arrived the restaurant was closed (also Club Med don't include meals in your package until the evening of your first day) and we were very hungry! Other than that, food was excellent: big buffets 3 times a day, different theme for dinner each evening. It's not Cordon Bleu, but it is very good. Note: no table service. The accomodation is very neat and clean, we were in a little chalet along a boardwalk in the woods, 2 interconnecting bedrooms, bathroom and a small deck outside. Activities are plentiful; though our guys were too young for most. They loved the pool though. I feel that kids from about age 6 up are best suited. There are kids clubs, though it would be best if your kids spoke french, the predominant language here for obvious reasons. Cycle tracks are plentiful so hire bikes (independent bike hire is available on site). The local towns are not especially attractive, and the scenery isn't spectacular in my opinion, but the beaches and woodland are great. The zoo (within a short walk of the resort) is well worth a visit. Very busy, and maybe not the most ethical in some respects, but the kids loved it. Overall, a very enjoyable week. One caveat: if one is trying to experience the "Real France" this is probably not it!

Room Tip: I would stay in the woods, rather than the seaside chalets
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  • Stayed: August 2011, traveled with family
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5  Thank chris101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Med La Palmyre Atlantique

Address: allee du grand Large, 17570 La Palmyre-Les Mathes, France
Phone Number:
Location: France > Nouvelle-Aquitaine > Charente-Maritime > La Palmyre-Les Mathes
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in La Palmyre-Les Mathes
Price Range: $312 - $867 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Club Med La Palmyre Atlantique 3.5*
Number of rooms: 392
Official Description (provided by the hotel):
Imagine a unique 26 hectare site in Charente-Maritime, a paradise for nature and water sports enthusiasts. This Club Med Village of bungalows was inspired by oystermens' cabins with decor selected to blend seamlessly with its natural setting, achieved with an interplay of lively colours and natural materials. Located in a revitalizing conservation environment featuring 30 km of beaches, 65 km of cycle tracks and 8000 hectares of forest, this is the ideal place to come. ... more   less 
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Also Known As:
Club Med La Palmyre Atlantique Hotel La Palmyre-Les Mathes
Club Med La Palmyre-Les Mathes
La Palmyre-Les Mathes Club Med
La Palmyre Atlantique Club Med

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